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Plan
Premium Family
Country
Philippines
Device
Samsung Galaxy Note 5
Operating System
Android 7 (Nougat)
My Question or Issue
I'm trying to invite my father to our Family Premium account. He's received the invite and is asked to provide an address. When we input the address Spotify insists that we don't live in the same place. I've already updated the address on my account, and my father is inputting the same address but Spotify keeps saying he doesn't live in the same address. We've tried this muliple times for the last 2 weeks.
Please fix this and let us input our address.
Solved! Go to Solution.
Hi there @seanandrew,
thanks for posting !
Is you family member trying to accept the invite from the same device it was sent ?
Have you tried processing the invite using an Incognito webpage ?
Waiting on your update
Hey @seanandrew,
Glad to hear you were able to resolve this issue in the end!
Let us know if there's anything else we can help out with.
Take care for now!
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