Still Paying

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Still Paying

user-removed
Not applicable

Plan: Premium
Country: Turkey
Devices: HTC Desire Eye, Lenovo IdeaPad 510
Operating System: Android Oreo, Windows 10

My Issue
Hello. On February 20, I became a premium member of the family. However, when I looked at my credit card statement, I still saw that money was withdrawn for my previous premium student (university) membership. However, I'm still paying for my student membership while someone else is paying my family membership. I request a refund of the total amount withdrawn from my account as of 20 February. You can find the latest payment. Thanks.

 

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1 Reply

Re: Still Paying

Rock Star 11
Rock Star 11

Hey there @user-removed,

thanks for reaching out to the community !

 

It'll be a good idea to use this help page in order to determine if you have more than one account active.

If you do find another active account, it'll explain the extra charges you see.

 

However, feel free to check this refunds page in order to reach the right factors for help.

 

Let me know if you have further questions :)

OneByBooRock Star 11
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