Strange Usernames

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Strange Usernames

Horrorman666
Casual Listener

hi

 

can anyone tell me why 2 of my family members are down as “a b” as there names on my family members account. Screenshot Attatched

 

thanks

3071BF4A-3FFF-454F-A8B7-61CC9CD73E64.png
3 Replies

Re: Strange Usernames

Rock Star 11
Rock Star 11

Hey there @Horrorman666,

thanks for posting in the community !

 

This is very odd.

Seems like your account might have taken over.

 

Two important question to determine if this is really the case:

 - Any suspicious activity on your account recently?

- Are the other names included in the plan were changed ?

 

Waiting on  your update =)

OneByBooRock Star 11
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Re: Strange Usernames

Horrorman666
Casual Listener

Hi

 

Thanks for the reply. The account has not been taken over. Other members of my household there names are normal.

 

Jusr the last 2 I added the names appear like that. They can use Spotify no problems and have both confirmed the address via email. The names actually appeared like that when they confirmed the invite.

 

Just thought I’d ask the question in case something was wrong

Highlighted

Re: Strange Usernames

Rock Star 11
Rock Star 11

Hey there @Horrorman666,

thanks for the update!

 

Please have your family members invited to the plan check that they're seeing and are part of the family plan on their account overview page here.

 

If so, please remove their accounts from the family plan, and re-invite all family members again.

If it happens again, make sure they re-check the names they enter when sending the invitation. 

 

Waiting on your update =)

OneByBooRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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