Subscription

[DeAnna298]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Billy-J]

Hey @DeAnna298, thanks for reaching out to the Community!

I'll need some more info. Can you tell me what's happening with your Spotify exactly? Are you part of a Premium for Family plan, or just an individual Premium subscription?

Keep me posted 🙂

[DeAnna298]

When I wen to my account it shows that I can not upgrade to a premium account. It’s shows all I have access to is a free services. Yes I am in a family shared plan. I am the only one who was kicked off and this is the second time that it has happen to me. 

[Billy-J]

Hey @DeAnna298,

Thanks for the info!

Are you able to upgrade to Premium here? If that doesn't help, then please send me a screenshot of what happens when you try to start Premium. Just be sure to hide sensitive info when posting to the Community.

Keep me posted! 🙂