Suddenly some of my family member being removed from my premium family group

[bt210017]

Plan

Premium

Country

 Singapore

Device

iPhone 6s

Operating System

IOS 11.4

My Question or Issue

 Suddenly my son’s account being removed from my family membership group & I tried to resend the invite email but he can’t subscribed to my family group.

[Alfredo]

Hey @bt210017.

Just to confirm, is your son getting any error messages when joining the plan?

Let's try clearing your browser's cache and cookies and sending a new invite. Also, make sure your son is logged into his account here before accepting the invite.

As a last resource, you can ask him to accept the invite using a different device or internet connection.

All the best.