Tengo plan familiar, se me cobró $99 y me exigen pago

[Jeremai_Ruiz]

Tengo contratado un plan familiar, en México son $149 pesos.

El cobro se hace automático a mi tarjeta, pero me aparece este mensaje en mi app, y me doy cuenta que en mi banco me refleja el pago de solo $99 pesos, mi saldo actualmente alcanza para pagar los $149 del plan, pero ya que me pide actualizar datos de pago vuelvo a seleccionar mi tarjeta y me intenta hacer el cobro de  los $149 y no una diferencia. No sé qué ocurre.

[Guido]

Hey @Jeremai_Ruiz.

Thanks for getting in touch. Hope it's okay if we reply in English!

No worries if the payment has failed. We'll try a few more times over the next couple of days. Here's some tips on what to look for if you want to know why a payment isn't going through. If the payments fail and your account reverts back to Free, feel free to resubscribe on this page.

Hope it will work! Let us know if you have further questions.

Have a nice day.

[Jeremai_Ruiz]

I hope Spotify give me back those $99 then I'll pay again to resubscribe me.

My payment is direct to Spotify from my card.

[Peter]

Hey @Jeremai_Ruiz.

Just wanted to check in with you and see how you got on.

Let us know if we can still help you with anything - we'll be right here.