There was a problem

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There was a problem

Visitor

Plan

Free

Country

Australia 

Device

iphone 6s

Operating System

iOS 13

 

My Question or Issue

My partner setup Spotify family so I canceled my premium. She sent me a link to join but when I go to put in our address it keeps saying there was a problem. I had family premium previously but it was still charging my partner for her premium so I canceled mine and she started the family premium on her account to try and resolve it.

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Re: There was a problem

Rock Star 18
Rock Star 18

Hi there @Elroy05,

thanks for posting !

 

Please visit this help page on the Family Plan for further info.

 

In addition to the useful info presented in it you can scroll down and find troubleshooting steps matching the issue you're describing.

 

Let me know how it goes 🙂

OneByBooRock Star 18
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