Trouble in joining the Premium for Family plan

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Trouble in joining the Premium for Family plan

Vinicius_P
Casual Listener

 

Plan

Free/Premium

Country

Brazil

Device

Motorola One

Operating System

Android 9

 

My Question or Issue

Hi, a family member of mine has signed the Premium for Family plan and sent me the invitation via email, but when try to join, a message in red appears saying that I cannot be part of this plan, although i'm sure i am filling it in with the right information (Address, ZIP code...). I checked the Premium for Family's support section of the site, but I couldn't find any information that could help me solve the problem

 

 

1 ACCEPTED SOLUTION

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Re: Trouble in joining the Premium for Family plan

Rock Star 17
Rock Star 17

Hey @Vinicius_P, I'll be happy to help.

 

Could you try sending them another invite using a different valid email address? Please make sure that everyone in your plan is residing at the same physical address as the owner.

 

Let me know how this goes :) 

Billy-JRock Star 17
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Note: I'm not a Spotify employee.
6 Replies
Solution!

Re: Trouble in joining the Premium for Family plan

Rock Star 17
Rock Star 17

Hey @Vinicius_P, I'll be happy to help.

 

Could you try sending them another invite using a different valid email address? Please make sure that everyone in your plan is residing at the same physical address as the owner.

 

Let me know how this goes :) 

Billy-JRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Trouble in joining the Premium for Family plan

mschloe
Newbie

I do have exactly the same issue! 

Just tried to invite the person with an other email address - still the same!!!!

 

What the **bleep** did Spotify change that accounts are moved to free or whatever????

The familiy account for me (owner) and my woman worked fine for years. But starting

from a fewa days ago the account of my woman stopped working on all devices. Only

her mobile shows spotify, but it runs as "free" :-(

 

The error is still the same nonsens! It means that she have to live at the same address than me! And I am sure we do!!!!

 

Pls help!!

Re: Trouble in joining the Premium for Family plan

Rock Star 17
Rock Star 17

Hey @mschloe, and @Vinicius_P.

 

I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this. I hope this helps!

Billy-JRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Trouble in joining the Premium for Family plan

Vinicius_P
Casual Listener

Hey @Billy-J!

 

The owner sent the invitation for another email related to another Spotify account of mine. It worked perfectly!

 

Thank you for your help :)

Re: Trouble in joining the Premium for Family plan

Rock Star 17
Rock Star 17

Hey @Vinicius_P.

 

Awesome! If you need a hand with anything in the future, you can always reply here or start up a new thread and the community will be more than happy to help you.

 

Have a nice day :) 

Billy-JRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Trouble in joining the Premium for Family plan

Vinicius_P
Casual Listener
Hey!

Recently I had trouble in joining the Premium for Family. I was asked to
use a different account to accept the invitation and everything worked.

A couple of days ago, I received an email asking me to verify my ZIP Code,
so that's what I've done. (I typed the same one as the account's owner).
Right after that, I was part of the Premium.

But yesterday, I received another email saying that my address could not be
verified as the same one of the plan's owner, so I was transferred to free
again.

I tried to edit my account, accept the invitation one more time, use a kind
of invitation code I've received together with the invitation email, even
follow the site's instructions but nothing have worked so far

Please, could you help me?

Thanks!
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