My Question or Issue
Hi, a family member of mine has signed the Premium for Family plan and sent me the invitation via email, but when try to join, a message in red appears saying that I cannot be part of this plan, although i'm sure i am filling it in with the right information (Address, ZIP code...). I checked the Premium for Family's support section of the site, but I couldn't find any information that could help me solve the problem
Solved! Go to Solution.
Hey @Vinicius_P, I'll be happy to help.
Could you try sending them another invite using a different valid email address? Please make sure that everyone in your plan is residing at the same physical address as the owner.
Let me know how this goes :)