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Plan
Free/Premium
Country
Brazil
Device
Motorola One
Operating System
Android 9
My Question or Issue
Hi, a family member of mine has signed the Premium for Family plan and sent me the invitation via email, but when try to join, a message in red appears saying that I cannot be part of this plan, although i'm sure i am filling it in with the right information (Address, ZIP code...). I checked the Premium for Family's support section of the site, but I couldn't find any information that could help me solve the problem
Solved! Go to Solution.
Hey @Vinicius_P, I'll be happy to help.
Could you try sending them another invite using a different valid email address? Please make sure that everyone in your plan is residing at the same physical address as the owner.
Let me know how this goes 🙂
Hey @Vinicius_P, I'll be happy to help.
Could you try sending them another invite using a different valid email address? Please make sure that everyone in your plan is residing at the same physical address as the owner.
Let me know how this goes 🙂
I do have exactly the same issue!
Just tried to invite the person with an other email address - still the same!!!!
What the **bleep** did Spotify change that accounts are moved to free or whatever????
The familiy account for me (owner) and my woman worked fine for years. But starting
from a fewa days ago the account of my woman stopped working on all devices. Only
her mobile shows spotify, but it runs as "free" 😞
The error is still the same nonsens! It means that she have to live at the same address than me! And I am sure we do!!!!
Pls help!!
Hey @mschloe, and @Vinicius_P.
I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this. I hope this helps!
Hey @Billy-J!
The owner sent the invitation for another email related to another Spotify account of mine. It worked perfectly!
Thank you for your help 🙂
Hey @Vinicius_P.
Awesome! If you need a hand with anything in the future, you can always reply here or start up a new thread and the community will be more than happy to help you.
Have a nice day 🙂
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