Trying to add family member but it says that we are in different countries, though we are not

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Trying to add family member but it says that we are in different countries, though we are not

maksimborissov
Casual Listener

Plan

Premium Family

Country

Estonia

Device

Tried several ones, same result

Operating System

Tried several ones, same result

 

My Question or Issue

I have just signed for Premium Family in Estonia and shared a link with my wife. After logging in into Spotify, she has entered address manually and we see that it's 100% matching what I have under my Spotify account. After pressing "Confirm" we get the message that says: "it looks like you are trying to joing Premium family from the different country", etc. I have tried wi-fi, 4G, different browsers, operating system, incognito modes etc, but nothing worked. Please help!

 

Also, worth mentioning, before switching to Premium family I have changed CC info.

 

 

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Re: Trying to add family member but it says that we are in different countries, though we are not

maksimborissov
Casual Listener
Nevermind, turns out that indeed country for my wife's account was different under profile, :facepalm:

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1 Reply
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Solution!

Re: Trying to add family member but it says that we are in different countries, though we are not

maksimborissov
Casual Listener
Nevermind, turns out that indeed country for my wife's account was different under profile, :facepalm:

View solution in original post

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