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Trying to add family memeber

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Trying to add family memeber

Regular

 

My Question or Issue

I am trying to add my partner as a family to my spofity account via my account.

 

I've sent and invite to her email account , when I click on the accept invitation link it takes me to Subscription and payment screen not a login screen , very confusing. 

 

Can someone help me sort this out please , its a bit messy for a company like Spotify.

 

regards

 

4 Replies

Re: Trying to add family memeber

Rock Star 24
Rock Star 24

Hey @spaceman89-gb,


Thanks for reaching out.


I'd recommend making sure that no account is logged into Spotify.com on your device(s) when your partner tries to accept the invite.

 

They'll need to log into their own account when asked to log in.

 

Hope this helps!

MaximRock Star 24
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Re: Trying to add family memeber

Regular

Hi Maxim

Thanks for the reply

I am not logged into this account anywhere now 

 

Login details have not been setup at this point , all I have managed to do is send an invite which links to invite pending .

 

Still kind of confusing really

Regards  😉

 

 

 

 

Re: Trying to add family memeber

Regular

Further to my  reply , I like to add there is an Your invite code  after clicking on the text link I don't see where I'd need to use the code

 

thanks

 

Re: Trying to add family memeber

Rock Star 24
Rock Star 24

If the family member doesn't have an account yet, they'll need to sign up at https://spotify.com/signup first.

 

After they've done that, they should be able to accept the invite by accessing the invite link and then logging in and filling out some required info.

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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