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Unable to add wife to plan, gives a 'different country' error

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Unable to add wife to plan, gives a 'different country' error

Newbie

Plan

Premium - Family
Country

USA

Device

Samsung Galaxy Note8

Operating System

Windows 10

 

My Question or Issue

Just added a premium family subscription to this account.
Sent my wife the invite, when she's attempting to add her account it's giving an error stating that we live in different countries.
Both of these accounts are US based, and we're both using the same address.
I can provide the email addresses for the accounts over PM if someone from support is available to investigate.

Thanks! Appreciate any help or insight!

1 Reply
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Re: Unable to add wife to plan, gives a 'different country' error

Rock Star 23
Rock Star 23

Hey @za22, thanks for reaching out to the Community!

 

In order to be able to accept the invite, every member should have the same address and country. She can check here if she has added the same country as you. She can follow these steps, if she needs to update it.

Then you can invite her again to the Premium Family plan. After she have accepted the invite, she can enjoy the Premium features.
If she gets an error message, you can attach a screenshot and I’ll take a look.

Billy-JRock Star 23
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