Unable to join Family plan

[Shebs]

Hi, Im the owner of the family plan, when ever I was sending an invite to my family, at first they will able to accept and create their acount, but after some time their will be an e-mail confirmation sent to them that spotify can’t verify address, even if we are using and residing in the same address. Afterwhich they will be change to free account. After that I, as the owner, will send new Invites to them then after they accept the invitation and fill out the invitation request, there will be an error saying “You are unable to join this Family plan...” pls help. Thank you

[Katerina]

Hey there @Shebs,

Thanks for posting and welcome to the community!

We'd suggest in this case to reach out to us by following the link here. This way, our support team can investigate further behind the scenes for you.

Let us know how it goes 🙂

[Komsan]

I click to the link you attached and then nothing happen !!!
What should I do, I have no idea about this. Wasted time

[Melody]

Hey @Komsan.

Thanks for letting us know.

Can you try opening this link in a different browser if nothing's happening?

Hopefully that'll help!

Rest assured this should direct you to the correct page, so that you can then contact our Support folks.

Many thanks.