Unable to join family plan

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Unable to join family plan

Ahsyle
Newbie

My Question or Issue

I am unable to accept the invite to join the family plan even after multiple tries. The main host had tried reinviting me, removing me and  I had already verified my email the previous time and was using spotify without any issue till I was suddenly kicked out of the family plan a few days ago. I've tried every method the helpline has proposed. Please help!

 

Plan

Family Premium

Country

Singapore

 

Device

(iPhone X, Macbook Pro late 2016)

 

 

 

 

1 Reply

Re: Unable to join family plan

Bittencourt
Rock Star 21
Rock Star 21

Hey @Ahsyle, thanks for writing.

 

Sometimes the information once given to Spotify (regarding the users’ addresses) don’t match the ones they have. The data might be incorrect, incomplete or outdated, hence the removal of some users.

 

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

 

There are a few ways to contact them.

 

Another great way is to reach Spotify via Facebook support. Shoot them a message here: Spotify Cares.

 

When you message them, inform all the e-mail addresses on the plan.

 

Let me know if this helps!

BittencourtRock Star 21
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