Unable to to upgrade from premium to Family Plan

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Re: Unable to to upgrade from premium to Family Plan

Visitor

Hi there,

I encountered the same error when trying to upgrade my Premium plan to Family plan. Error message of "Unable to change plans. This could be because you're not eligible for this plan, you're already on it, or you don't have a stored payment method."

 

I'm trying out the propose solution above by cancelling the current plan. But do I have to wait until the cancellation to take effect (following the billing cycle), before I can apply for Family Plan ?  

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Re: Unable to to upgrade from premium to Family Plan

Casual Listener
Actually mine worked.
You don’t need to wait for the other plan to end.
But it won’t let you do it on your account page.
Go to the general Spotify web page and act like you signing up for a new family account. Make sure it’s the one with credit card details and not linked to vodacom.
Then fill in cc details and use your same email and password.
And you should have a family account.
Worked for me.
Good luck.
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Re: Unable to to upgrade from premium to Family Plan

Moderator
Moderator

Hey there @bbhhwood206,

Thanks for posting what worked for you!

We just want to jump in and make sure you didn't accidentally create a second account. Make sure to double check this by following the steps on this page.

Keep in mind that only users who subscribed to individual Premium through a partner need to cancel their plan and wait for the account to revert to free before activating Premium Family.  

Hope you find this useful. Keep us posted if you have any questions.

 

Have an awesome day!

IvanModerator
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