Unable to verify address

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Unable to verify address

Newbie

Hello

I am inviting a sister to be a member of my family plan. However after she entered our address, I get an error saying:

" Unable to join you to this Family Plan. We have not been able to confirm that you live in the same address as the main account owner"


How should I be able to verify this?

Thanks and regards,
Jolene Lau

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