Unable to verify my adress on Family premium

[LeynaStella]

Hey there!

Last Week I received an e-mail from Spotify, asking me to verify my adress in order to check whether I live at the same place as my familymemebrs in ou Family Account.
I saw this mail when the 7-Day-Deadline was already been over and now I'm back to a free account. Any other tries to get me bac into the account didn't work. The message that tehy were unable to confirm my adress.

I already tried creating a new account but nothing works.

Could you please help me?

[Bittencourt · Accepted solution]

Oi @felixnoeljr, tudo bom?

Você chegou a seguir as orientações que eu dei nas respostas anteriores?

[felixnoeljr]

Via https://support.spotify.com/cl/contact-spotify-support/ funciona.

Obrigado

[Bittencourt]

Maravilha, @felixnoeljr!

Qualquer outra dúvida é só falar.

[Peppe82]

All, 

same for me I cannot verify the account owner name or check, amend, validate the home address.

hope this will be resolved soon.