Announcements

Unknown Accounts in my Family Plan

Reply
Highlighted

Unknown Accounts in my Family Plan

Casual Listener

I was checking my billing details when I noticed that the 3 available spots for my Family plan were filled up with accounts I did not know.

 

After some searching around online, it seems like this is a pretty common problem. So why isn't Spotify doing something about it? There are no basic measures in place, like having to verify with the main account holder (me) before being added to my Family plan, or even notifying me that somebody has been added to my Family plan.

 

I'm also worried about how these people were added to my account, since I use a unique, randomly generated password for Spotify and all my accounts online. Was Spotify compromised? Did they gain access through one of the apps connected to my account? If so, why is Spotify sharing my username/password with connected apps, and/or allowing these apps to add members to my Family plan?

 

I've gone ahead and removed every linked app, changed my password, and signed out of every device, but I'm still worried because people reported accounts being added again even after taking these measures.

 

Given how frequent these complaints are, and how long they have been appearing for, I really hope Spotify does something - anything - to counteract these unauthorized accesses into people's accounts. I've been a Premium member for several years, but I'm not keeping my family on Spotify if I have to deal with this again while Spotify sits idly.

3 Replies
Highlighted

Re: Unknown Accounts in my Family Plan

Rock Star 23
Rock Star 23

Hey @Capeto42

 

I’m sorry to hear about this! In this case, I’d recommend checking out this support article for the next steps to take. Skip to the part that says Contact Us to get in touch with Customer Support. 

To prevent this from happening in the future, there are many measures you can take to protect your account, such as resetting your password every few months, and not using passwords you have used on other sites. There is also a great guide herefor some more measures on protecting your account.

If you see an email from Spotify, and can’t tell if it’s legit, use this checklist. Of course, Spotify makes sure that all user records and platforms are completely secure around the clock.

I hope this helps!

Billy-JRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Highlighted

Re: Unknown Accounts in my Family Plan

Casual Listener

Hi @Billy-J,

 

Thank you for the canned response. As I stated, I was already using a unique and random password, I had changed my password, and revoked access to third-party apps.

 

Whoever had access to my account is trying to get access again, because I just got an email saying that my account was locked and my password needed to be reset due to suspicious activity.

 

My original questions still stand:

* Was Spotify compromised?

* Do third-party apps have access to my username/email and password?

* If so, why?

* Why hasn't Spotify implemented simple measures like requiring approval from the main account holder to add someone to your Family plan, or notifying the main account holder when someone is added to your Family plan?

* Why hasn't Spotify added 2-factor authentication when signing in?

Highlighted

Re: Unknown Accounts in my Family Plan

Rock Star 23
Rock Star 23

Hey @Capeto42,

 

I'll be glad to answer your questions.

 

Spotify hasn't been compromised. The Spotify platform and user records are totally secure, but there may be a breach on another service. If you use the same password for several services, they all have the potential to be compromised if one has a security breach. 

 

No, third party apps don't have access to your username and password.

 

For the last two questions:

  • I'm afraid this feature isn't possible at the moment, but I could see how this can be useful. You can always create a new Idea about this here, and I'll also pass your feedback on to the right folks.
  • This is currently an Idea under consideration, which you can find more info and add your vote for here.


Hope this clears things up - but don't hesitate to reply if you need further help!

Billy-JRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
SUGGESTED POSTS