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Plan: Premium/Upgraded to Premium for Family
Country: US
Device: iPhone 7
Operating System: iOS 11.4.1
My Question or Issue: I upgraded yesterday to Premium for Family -- on my phone, subscription still shows as just Premium -- and Premium for Family features are not working (only one family member at a time can control). Checking my account online shows subscription as Premium for Family and I have email confirmation on the Family upgrade. Deleted/re-downloaded app but that did not help. What do I need to do to have Premium for Family functionality activated?
Hey @8c-oz1d2_0v9u, and welcome to the community.
Hope you're doing great!
Sorry to hear this.
Yes, if you have Premium for Family, you still have your Premium benefits, you can just add 5 more people onto your plan (up to 6 total). You can learn more about this here.
I hope that clarifies things! If you need help with anything else, just let me know 🙂
Thanks for the info! So it seems like you guys are using the same account.
One great thing about having Premium for Family is that everyone on the plan has their own account w/ their Premium features, so that there isn’t any tantrums.
If the other members don’t have an account, they can sign up here. If they already have an account with Spotify; and with Premium, future payments switch to the plan owner (and any Premium time remaining from previous payments will resume when you leave the family plan).
I hope that helps 🙂
Thanks for the reply!
The Premium for Family plan is already active (once you pay, etc), and everyone on the plan can listen to music at once, when they link the accounts to your plan (inviting them).
So, yes that is correct 🙂
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