Used to have a normal username, changed to a family plan and can't change it from random numbers.

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Used to have a normal username, changed to a family plan and can't change it from random numbers.

The_Rhino
Casual Listener

Plan

Premium (Originally a singular plan but just changed it to family plan)

Country

Australia 

Device

Laptop Web client - (Can use desktop app and iPhone app if needed)

Operating System

Windows 10 (also IOS 10 if needed)

 

My Question or Issue

Our whole family used to share a singular Premium plan. We chose the username and that was all good. We finally upgraded to a Premium for Family plan for everyone to get their own account. But with the new account (not created with facebook), I cannot change the username from a bunch of numbers and letters. I heard that Spotify doesn't allow you the change the username but I am wondering how on the original acount, we could choose it but we can't now. 

Spitify Username problem.PNG
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Accepted Solutions
Solution!

Re: Used to have a normal username, changed to a family plan and can't change it from random numbers

Rock Star 24
Rock Star 24

Hey @The_Rhino,

 

Thanks for coming to the Community.

 

It used to be possible to choose a username, but now usernames are always generated. You're still free to choose any display name you like, though :)

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
2 Replies
Solution!

Re: Used to have a normal username, changed to a family plan and can't change it from random numbers

Rock Star 24
Rock Star 24

Hey @The_Rhino,

 

Thanks for coming to the Community.

 

It used to be possible to choose a username, but now usernames are always generated. You're still free to choose any display name you like, though :)

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Used to have a normal username, changed to a family plan and can't change it from random numbers

The_Rhino
Casual Listener

Alright, thanks for letting me know. 

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