Using multiple devices


Using multiple devices







(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue I have a family plan subscription. It is just my wife and I. We are typically in different locations. I have a streaming device at location 1 under my profile but I am at location 2 listening on a different device. When my wife listens at location 1 on this device it knocks me off. How do I set up my account so I can have each device as a separate account to stop getting knocked off?  Thanks 


1 Reply

Re: Using multiple devices


Hey there @Mnarracci,


Thanks for getting in touch with us and welcome to the Community 🙂


If you've logged into your account on two different devices, you can play music only on one at the time. That can explain why the music stops when your wife starts playing music on the other device.


To avoid that, you can log out from the first device. Then your wife can log into her own account in order to enjoy her favorite jams. After that, you would be able to listen to your songs without interruption.


Hope this was helpful for you. If you have questions, don't hesitate to reach out to us.



Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.