Verify Family account

[Jirinka]

Hello,

I have a Premium for Family with 5 members from my family. At thursday Spotify send me a email that members must verify their address within seven days. But they didn´t receive any email, where they can verify address. So what we can do with that? Where they can verify their address, please?

Thank you a lot! I am lost and dissappointed.... 

Best wishes, Jiřinka H.

Plan

Premium

Country

Czechia

[Billy-J]

Hey @Jirinka, help's arrived! 

Could you tell the members to check their spam/junk folders (if you're using g-mail, check promotions folder)?

If that doesn't help, please send me a screenshot of where you're seeing that message - please make sure to hide sensitive info when posting to the community.

Keep me posted 🙂

[Jirinka]

Thank you for your reply @Billy-J 

E-mail to verify address recieved only one of members to spam. Other members didn´t recieved mail... I´m sending you screenshot of mail for me. I hope that Spotify doesn´t cancel Premium because i´m trying verify all members...

Thank you very much for your help! 

J.

[Billy-J]

Hey @Jirinka.

Thanks for that screenshot!
I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this. I hope this helps!