We have premium family and two members are unable to listen simultaneously

[Cookster]

1. None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[BugsBunny]

Hey there! 

Can you elaborate on the issue you are experiencing? Meanwhile let me remind you that premium for family lets you have premium plan for multiple accounts, it doesn't allow you to use a single account by multiple people. You can read more about family plan here. Let me know if you have any further questions and have a nice day 🙂