Announcements

Who is this???

Reply
Highlighted

Who is this???

Casual Listener

Hi!

my name is Marc and I have a family account. My problem is that when I'm listening the music I like suddenly it changes to a different kind of music. When I check my phone it says that I'm listening someone else's music (it happened three or four times)

Also my download albums and playlists are gone and I have new ones I do not want to.

what is happenning?

 

4 Replies
Highlighted

Re: Who is this???

Rock Star 21
Rock Star 21

Hi @g0nz1, welcome to the Spotify Community!

 

Are you the Administrator of the plan? It looks like you're logging in the same account as some other member.

 

When you click here, do you see the correct credentials in your account?

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Highlighted

Re: Who is this???

Casual Listener

Yes, I see my credentials when I click the link.

The people from who I listen the music it's people that I don't know!! How is this possible if they are not in my family plan?

Highlighted

Re: Who is this???

Rock Star 21
Rock Star 21

That's odd. Maybe you should reset your password.

 

Do you log in through Facebook?

 

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Highlighted

Re: Who is this???

Casual Listener

I'll try to reset my password and i'll keep you updated

SUGGESTED POSTS