Why can't I simply change the address that I live at, now that I have moved?

[marcelc]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Jose_M]

Hey there!

At the moment, it's not possible to change the address registered on an existing Premium for Family plan. If you move or enter the wrong details, you need to create a new account (make sure you cancel the plan on your old account beforehand, and sign out everywhere) and subscribe to Premium for Family on that new account.

Hope this helps clear things up!

[marcelc]

Hi! That really helps. Don't like the answer, and I think that's incredibly odd, and old-fashioned, but at least it's clear now. Thank you!

Additional question: how can I look up which address is in / on my account? I can only find the country.

Thanks again.

[Jose_M]

Hello!

I'm glad to hear my reply was useful. Regarding your other question, at the moment, it's not possible to check your physical address from your Spotify account page for security reasons.

Let me know if there's anything else I can help with 🙂

[marcelc]

Once again.. I don't "like" the answer, but it's clear and it is what it is I guess.
Seems like it's an ancient system.

Thanks and best regards!

[Jose_M]

Keep on rocking! I'll be here if you have any other concerns. 

[sir_macalot]

Given that you can't ever move as a family and you therefore must start a new account you must surely have an easy way of transfering playlists from one account to another. Could you please explain this easy way to us?

[Jose_M]

Hello @sir_macalot!

Thanks for reaching out. You can learn how to transfer your playlists to a new account in this Spotify Answer. 

This should help clear things up!