Why is my child being excluded from my plan?

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Why is my child being excluded from my plan?

Rogerio4
Visitor

Good afternoon everyone! I wonder why my child is being excluded from my plan? Two (2) times I send an invitation to my child, he accepts, starts using Spotfy and excludes him from the plan. can you help me?

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Re: Why is my child being excluded from my plan?

Rock Star 21
Rock Star 21

Hey @Rogerio4, thanks for reaching out to the Community!

Could you send your child another invite using a different valid email address? Also, is there a message/email when your child gets removed from the plan?

 

It's also good to reset your password here, just in case.

Let me know how this goes :) 

Billy-JRock Star 21
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