Why remove my account from family plan

[hhhsuans]

I really enjoy listening to music with Spotify,but now I am facing a big problem about my account.

I get an email about my account is removed from my family's plan,but i am sure that the address is correct because it is my home address!

Can you help me solve this problem at your earliest convenience,please!! 

[SergioDavid]

Hey @hhhsuans, welcome to the Community!

Do you have any trouble joining the plan using an incognito window? You can also try joining using a different device.

Also, you can try joining by redeeming the code in your invite here. Remember to use an incognito window when doing this.

Hope that helps 🙂

[alirezam]

ich habe das gemacht, noch einmal mit incagnito. ab leider die einladungs email funktioniert nicht. 😕

[Melody]

Hey @alirezam.

Sorry for the reply in English! We'd love to help.

Just to check we're up-to-date, were you removed from a Premium for Family plan?

Or, are you having trouble joining?

We have some more info on Premium for Family here which might help:
https://support.spotify.com/account_payment_help/subscription_information/premium-for-family/

We'd also recommend checking out the section "Why was I removed from the Premium for Family plan?" if this is what's happened.

Keep us posted!
Many thanks,

/M

[hhhsuans]

Thank you for getting back to me,but my problem was solved weeks ago.
Umm.. It really removed my account from my family plan,but at the same
time, I sent e-mail to them and they replied me soon and helped me to
solve the problem.
Thank you so much 🙂