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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131586 Views
  • 32 replies
  • 8 likes
  • 131586 Views
  • 32 replies
  • 8 likes

Offline playback for whole albums/audiobooks in the Kids app

Hi,is there a way to select whole albums for offline playback in the Kids app? I understand that offline playback is available for 'favorite' content in the Kids app, and that titles can be added to favorites with the heart icon. But I only get this ...

  • Visitor
  • Hi, is there a way to select whole albums for offline playback in the Kids app? I understand that offline playback is available for 'favorite' content in the Kids app, and that titles can be added t...
  • 277 Views
  • 0 replies
  • 0 likes
  • Premium for Family
  • 277 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't add some one to family premium because of country

PlanFree/PremiumCountryNetherlandsDeviceMe samsung boyfriend huwaiOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, Recently my boyfriend moved to the netherlands He is originally from france and his phone is in frenc...

  • Visitor
  • ...ecently my boyfriend moved to the netherlands  He is originally from france and his phone is in french. I tried to add him to my family account but it wouldn't let me because spotify thinks he l...
  • Eni
  • Moderator
  • 369 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 369 Views
  • 1 replies
  • 0 likes

Superuser Contribution No family plan for the modern family

Hi! We’re one of those modern families that due to circumstances can’t live together but would still want a family plan, since we’re a family. ATM me and my son lives in one town (his address is with his dad, but he lives with me every other week). T...

  • Visitor
  • Hi!  We’re one of those modern families that due to circumstances can’t live together but would still want a family plan, since we’re a family. ATM me and my son lives in one town (his a...
  • Novy
  • Moderator
  • 486 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 486 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Spotify Kids: No Album view for Artist

PlanPremium FamilyCountryGermanyDeviceOperating SystemMy Question or Issue When I'm looking for an album for my kids of an Artist, let's take e.g. Petterson und Findus. I then get a unordered mix of all the Chapters (Kapitel) from all Albums availabl...

Screenshot-20-12-17-22-18-55.png Screenshot-20-12-17-22-19-54.png
  • Casual Listener
  • Plan Premium Family Country Germany Device Operating System My Question or Issue   When I'm looking for an album for my kids of an Artist, let's take e.g. Petterson und Findus. I then g...
  • Mihail
  • Spotify Legend
  • 897 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 897 Views
  • 7 replies
  • 0 likes

Superuser Contribution Spotify Famille délai confirmation adresse dépassé

Bonjour,Je n'ai pas vu un premier mail me demandant de confirmer mon adresse (domicile), le délai étant dépassé, ma conjointe a été bannie de notre compte famille de façon totalement aléatoire. Juste pour une histoire de validation d'adresse. il est ...

  • Visitor
  • Bonjour, Je n'ai pas vu un premier mail me demandant de confirmer mon adresse (domicile), le délai étant dépassé, ma conjointe a été bannie de notre compte famille de façon totalement aléatoire. Jus...
  • Ivan
  • Spotify Legend
  • 369 Views
  • 1 replies
  • 2 likes
  • Premium for Family
  • 369 Views
  • 1 replies
  • 2 likes

we cannot verify the address of a member of the family

I just moved back from uk to italy and I moved from premium to family. My gf still has the UK number and she cannot be verified at the address.. she seats next to me.. This at the beginning was happening also with my sister.. please help

  • Newbie
  • I just moved back from uk to italy and I moved from premium to family.   My gf still has the UK number and she cannot be verified at the address.. she seats next to me..    This a...
  • Billy-J
  • Spotify Star
  • 369 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 369 Views
  • 1 replies
  • 0 likes

Changing Family Plans

PlanFree/Premium for FamilyCountryUnited States My Question or IssueI have a relative who has a Free Spotify account and joined my Family Plan while living with me for a whole year. They have since moved out of the country and have another relative w...

  • Casual Listener
  • Plan Free/Premium for Family Country United States   My Question or Issue I have a relative who has a Free Spotify account and joined my Family Plan while living with me for a whole year....
  • JessCC
  • Casual Listener
  • 419 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 419 Views
  • 2 replies
  • 0 likes

Starting a new family plan (leaving the existing one)

Hi all, I have joined a family plan since July 2020 but right now I am looking to start a new one as a manager. Is it possible to do it as of now or I will have to wait until July 2021 to do so? Thanks in advance

  • Newbie
  • Hi all,   I have joined a family plan since July 2020 but right now I am looking to start a new one as a manager. Is it possible to do it as of now or I will have to wait until July 2021 to d...
  • Maxim
  • Spotify Star
  • 349 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 349 Views
  • 1 replies
  • 0 likes

Superuser Contribution Address keeps autocorrecting

Every time I enter the correct address into the invite link, keeps auto correcting to a similar address. This results in addresses not being matching. Example:Exact address: 123 abc road 510251Auto correct: 123 abc road, block 123, 510251NOT MATCHING...

  • Visitor
  • Every time I enter the correct address into the invite link, keeps auto correcting to a similar address. This results in addresses not being matching.   Example: Exact address: 123 abc road 5...
  • Mihail
  • Spotify Legend
  • 388 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 388 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with the premium for family

So, I spent 2 years using my cousin's family spotify, however, she stopped paying this week. I went after a friend of mine asking if she could share with me, she said yes. Today my cousin added me a message saying that I had paid again, after that I ...

  • Visitor
  • So, I spent 2 years using my cousin's family spotify, however, she stopped paying this week. I went after a friend of mine asking if she could share with me, she said yes. Today my cousin added me a...
  • Mihail
  • Spotify Legend
  • 372 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 372 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo pagar plan familiar por año

Plan familiarPremiumMéxico Huawei Y9 Prime (Android 10)Windows 10 Tengo problema al intentar hacer el pago anual del plan familiar, cuando selecciono el prepago de 12 meses y doy click en la opción de OXXO, que es la única disponible, me regresa a la...

  • Casual Listener
  • ...torefront-error=true&clicked-offer=payg-family-12m&ref=checkout#PLANS ¿Alguien me puede decir si es un error de la página o si estoy haciendo algo mal? Ya lo intente desde la computadora (Windows 1...
  • Ver
  • Spotify Legend
  • 2262 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 2262 Views
  • 3 replies
  • 0 likes

Spotify premium family isn't working just for me

I have a family premium plan with my parents and I'm apart of it. Up until yesterday it was working fine and has been working fine for a few months now. It works fine on my parents and siblings accounts, but mine doesn't work for some reason. I have ...

  • Visitor
  • I have a family premium plan with my parents and I'm apart of it. Up until yesterday it was working fine and has been working fine for a few months now. It works fine on my parents and s...
  • OneByBoo
  • Roadie
  • 446 Views
  • 1 replies
  • 0 likes
  • 446 Views
  • 1 replies
  • 0 likes

Re: 2020 Wrapped Issues

Hello, I’m Viktorija, there is a some problems with account, I wanna to share my spotify for coulpes with my boyfriend we live together, but he doesnt have a credit card and he havnt got a premium just simple account, so maybe there is some isue that...

  • Newbie
  • Hello,  I’m Viktorija, there is a some problems with account, I wanna to share my spotify for coulpes with my boyfriend we live together, but he doesnt have a credit card and he havnt got a pre...
  • OneByBoo
  • Roadie
  • 1241 Views
  • 1 replies
  • 0 likes
  • 1241 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Family Google Home

PlanPremium FamilyCountryUSA My Question or IssueI have not been able to get my family account to work. I have 3 Google accounts signed in on my home app, and three separate spotify accounts linked through a family account. I separately linked spotif...

  • Visitor
  • Plan Premium Family Country USA     My Question or Issue I have not been able to get my family account to work. I have 3 Google accounts signed in on my home app, and three s...
  • Mihail
  • Spotify Legend
  • 360 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 360 Views
  • 1 replies
  • 0 likes

Superuser Contribution Linking to Echo Devices

I recently started a premium family plan. We have 4 echo devices in our home. I have enabled Spotify skill through the Alexa app for the devices. However, it is not showing me how to link different Spotify accounts to the different devices. My daught...

  • Casual Listener
  • I recently started a premium family plan.  We have 4 echo devices in our home.   I have enabled Spotify skill through the Alexa app for the devices.  However, it is not showing me h...
  • Jeremy
  • Spotify Legend
  • 716 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 716 Views
  • 3 replies
  • 0 likes

Adding a person with their own Spotify account to a Family plan.

Plan: Premium I am a trying to change my subscription to a Family plan since we have several people in our house. 3 individuals have their own individual accounts that they pay for on their own. I didn’t realize we could be under one account. When I ...

  • Newbie
  •   Plan: Premium   I am a trying to change my subscription to a Family plan since we have several people in our house.  3 individuals have their own individual accounts that t...
  • AdamDam
  • Spotify Star
  • 494 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 494 Views
  • 1 replies
  • 0 likes

Switch from Premium to Family

Hi there!I want to switch my account from Premium to Family and I'm wondering about two things:1) Is it possible to pay the fee for the family account for one year in advance? 2) When I switch my account, all songs and playlists will remain the same,...

  • Visitor
  • Hi there! I want to switch my account from Premium to Family and I'm wondering about two things: 1) Is it possible to pay the fee for the family account for one year in advance?  2) When I s...
  • AdamDam
  • Spotify Star
  • 427 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 427 Views
  • 1 replies
  • 0 likes

Solved!! I received a message saying I have to allow artist on phone

PlanPremiumCountryUSADeviceDesktop computerOperating SystemWindows 10 My Question or IssueI have a "recently played" list of artists. I found the artist I wanted to play, and noticed they have a new album which was released in early October. I select...

  • Regular
  • Plan Premium Country USA Device Desktop computer Operating System Windows 10   My Question or Issue I have a "recently played" list of artists. I found the artist I wanted to play, and...
  • Emilia_8
  • Community Legend
  • 582 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 582 Views
  • 5 replies
  • 0 likes

Unable to share 2020 Wrapped story to others.

Family Premium, USA, Samsung Galaxy S10+, Android 10 For myself and another person using Spotify app (also Samsung Galaxy S10+) we can choose to share our story and have the link for it, but the other person can only watch their own story, not the sh...

  • Visitor
  • Family Premium, USA, Samsung Galaxy S10+, Android 10   For myself and another person using Spotify app (also Samsung Galaxy S10+) we can choose to share our story and have the link for it, b...
  • Billy-J
  • Spotify Star
  • 589 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 589 Views
  • 1 replies
  • 0 likes

Impossible to connect our family account

PlanFree/PremiumCountrySwedenDeviceSamsung A51Operating SystemAndroid 10 My Question or IssueMy wife has start a premium family account. She has send an invite to me and our son. I can log in with my old account and use the family plan. Our son also ...

  • Casual Listener
  • Plan Free/Premium Country Sweden Device Samsung A51 Operating System Android 10   My Question or Issue My wife has start a premium family account. She has send an invite to me and o...
  • OneByBoo
  • Roadie
  • 540 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 540 Views
  • 3 replies
  • 0 likes