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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131416 Views
  • 32 replies
  • 8 likes
  • 131416 Views
  • 32 replies
  • 8 likes

Superuser Contribution Address matching issue

I got accidentally kicked out of my family plan and when i tried to join back in, i entered the exact address that my brother has entered for the family plan, and it says that my address is from another country? Please help this is frustrating has be...

  • Visitor
  •   I got accidentally kicked out of my family plan and when i tried to join back in, i entered the exact address that my brother has entered for the family plan, and it says that my address is f...
  • Elena
  • Moderator
  • 947 Views
  • 3 replies
  • 1 likes
  • Premium for Family
  • 947 Views
  • 3 replies
  • 1 likes

Superuser Contribution Switched families and now I can't join new family mix

PlanPremium for FamilyCountryUSADeviceGalaxy S8, ASUS desktop computerOperating SystemWindows 10, Android Pie My Question or IssueI changed from one family to another (from my immediate family's plan to a plan for my boyfriend and I). I was previousl...

  • Newbie
  • Plan Premium for Family Country USA Device Galaxy S8, ASUS desktop computer Operating System Windows 10, Android Pie   My Question or Issue I changed from one family to another (from m...
  • Mihail
  • Spotify Legend
  • 2654 Views
  • 9 replies
  • 1 likes
  • Premium for Family
  • 2654 Views
  • 9 replies
  • 1 likes

Solved!! Same address problem. Cant add my brother.

PlanPremiumCountryPoland DeviceHuawei p30Operating System(iOS) My Question or IssueI Cant add my brother to the Family plan. With no problems i add my wife, but when i try to add my brother the website said that our address is wrong.

  • Casual Listener
  • Plan Premium Country Poland   Device Huawei p30 Operating System (iOS)    My Question or Issue I Cant add my brother to the Family plan. With no problems i add my wife, b...
  • Billy-J
  • Spotify Star
  • 1303 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1303 Views
  • 3 replies
  • 0 likes

can't find premium family info

I have Family Premium and, as the admin, i have been able to invite 3 family members. However, now, when I click on my profile to get another invite sent out, there is no way to access the family plan area. I can't see who is on the plan, can't send ...

  • Visitor
  • I have Family Premium and, as the admin, i have been able to invite 3 family members.  However, now, when I click on my profile to get another invite sent out, there is no way to access the family...
  • Billy-J
  • Spotify Star
  • 540 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 540 Views
  • 1 replies
  • 0 likes

my Spotify family premium account

Plan: Family PremiumCountry: Thailand Device(Samsung Galaxy 9 Note 9)Operating System(Android ) My Question or IssueI am a family premium account. Unfortunately, this morning I was changed into a personal premium member. Also, my team member turned i...

  • Visitor
  • Plan: Family Premium Country: Thailand   Device (Samsung Galaxy 9 Note 9) Operating System (Android )   My Question or Issue I am a family premium account. Unfortunately, t...
  • Billy-J
  • Spotify Star
  • 344 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 344 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trying to connect to Spotify premium -enter address on iPad says “Saving...” but never proceeds

Plan PremiumCountryUsaDeviceNew Most recent iPadOperating SystemNew most recent My Question or IssueTrying to connect Daughters iPad my my premium account. Have done this before recently so know it can work with this iPad. (Left Premium and now tryin...

  • Visitor
  • Plan  Premium Country Usa Device New Most recent iPad Operating System New most recent   My Question or Issue Trying to connect Daughters iPad my my premium account. Have done thi...
  • Elena
  • Moderator
  • 1841 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 1841 Views
  • 1 replies
  • 1 likes

Accessing my son's account on family plan

PlanPremiumCountryUSA DeviceIphone6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWe have a family plan. My son is on it and can access the plan on his phone. He did not autosave the password so he does not remember it. W...

  • Visitor
  • Plan Premium Country USA   Device Iphone6 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue We have a family plan.  My son is on it and c...
  • Maxim
  • Spotify Star
  • 764 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 764 Views
  • 1 replies
  • 0 likes

There is not 'invite new member' button in my family premium plan

PlanPremium My Question or IssueI am using my Premium account together with both my parents. I now want to add my sister as a member (4 people shouldn't be a problem, as I can supposedly add 6 members), but I cannot find a button to invite a new memb...

  • Visitor
  • ...upposedly add 6 members), but I cannot find a button to invite a new member. When I go to the family premium page of my Spotify, all I can see are the three members that are already using it, and the option t...
  • Maxim
  • Spotify Star
  • 1030 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1030 Views
  • 1 replies
  • 0 likes

Starting Spotify Family

PlanPremium FamilyCountryUKDeviceVariousOperating SystemVarious My Question or IssueI want to get Spotify Family with my two brothers. They already have individual Spotify Premium accounts, whereas I have Spotify Free. If I get the Family plan and in...

  • Visitor
  • Plan Premium Family Country UK Device Various Operating System Various   My Question or Issue I want to get Spotify Family with my two brothers. They already have individual Spotify P...
  • Billy-J
  • Spotify Star
  • 2016 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 2016 Views
  • 1 replies
  • 0 likes

Seeing family member's "Recently Played"

PlanPremium FamilyCountryUSADeviceiPhone 8 and WebOperating SystemiOS 14 and Windows 10 My Question or IssueWe have a family premium account, and each of us has confirmed being signed in individually. I am the plan manager and am still seeing my son'...

  • Visitor
  • Plan Premium Family Country USA Device iPhone 8 and Web Operating System iOS 14 and Windows 10   My Question or Issue We have a family premium account, and each of us has confirmed b...
  • Billy-J
  • Spotify Star
  • 937 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 937 Views
  • 1 replies
  • 0 likes

The account I added in Premium family is not Premium

Plan Premium familyFree/PremiumCountry UAE Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI purchased premium family - but the accounts I have added to my premium ...

  • Visitor
  • Plan Premium family Free/Premium Country UAE   Device  (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Q...
  • OneByBoo
  • Roadie
  • 516 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 516 Views
  • 1 replies
  • 0 likes

Superuser Contribution "You're not eligible for that offer" when I try to pay using paypal

PlanPremiumCountryIran Hi,I'm trying to pay for my family subscription using PayPal but I keep getting the "You're not eligible for that offer" error.There's even a big "One little problem" section in my accunt's setting.I don't even know what inform...

  • Visitor
  • Plan Premium Country Iran   Hi, I'm trying to pay for my family subscription using PayPal but I keep getting the "You're not eligible for that offer" error. There's even a big "One l...
  • Elena
  • Moderator
  • 495 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 495 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account Added On Premium Duo Is Not Premium

Hi,I just upgraded my account to spotify premium duo so my mom could start listening to her music. She has never had a spotify account before, so once I changed my premium account to premium duo, I created a spotify account for her. Before I created ...

  • Visitor
  • Hi, I just upgraded my account to spotify premium duo so my mom could start listening to her music. She has never had a spotify account before, so once I changed my premium account to premium duo, I...
  • Elena
  • Moderator
  • 1521 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1521 Views
  • 1 replies
  • 0 likes

Superuser Contribution don't see family members in family mix

After years of using the family plan, I recently missed a payment and was set back to free. I solved this and we are back on premium.Unfortunately I am no longer able to see my family members in the family mix.They see me, I don't see them. If I pres...

  • Visitor
  • After years of using the family plan, I recently missed a payment and was set back to free. I solved this and we are back on premium. Unfortunately I am no longer able to see my family members in t...
  • Elena
  • Moderator
  • 634 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 634 Views
  • 1 replies
  • 0 likes

Does the Family Plan Allow for Switching Accounts?

Started using my Spotify account to play tunes at work (restaurant) and I’m looking for a way to keep my work and personal tracks separate.I like having tailored discovery playlists, accurate scrobble data and always enjoy the End-of-Year Spoot Stats...

  • Casual Listener
  • ...crobble data and always enjoy the End-of-Year Spoot Stats.   Would signing up for a family plan allow me to do this? Premium user and looking for ad-free experience when switching between accounts.
  • Billy-J
  • Spotify Star
  • 437 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 437 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Plan Reset

We only have 3 people on our family plan. And I am the primary. Its just my wife myself and her sister who live with us on the account. We have had the family plan for 3 months now with no issues then this month. The billing day everything reset. Whe...

  • Newbie
  • We only have 3 people on our family plan. And I am the primary.  Its just my wife myself and her sister who live with us on the account.   We have had the family plan for 3 months n...
  • Ver
  • Spotify Legend
  • 387 Views
  • 2 replies
  • 0 likes
  • 387 Views
  • 2 replies
  • 0 likes

Family member still gets ads

PlanPremium FamilyCountryAustralia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy family member still gets ads with his login even after the app has been deleted...

  • Casual Listener
  • Plan Premium Family Country Australia   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or I...
  • OneByBoo
  • Roadie
  • 1820 Views
  • 3 replies
  • 1 likes
  • Premium for Family
  • 1820 Views
  • 3 replies
  • 1 likes

Solved!! Can't join the family abo

Hello Community,hardly one month ago I started a trial subscription for Spotify duo. Now my family started a Family Abonnement in the same household but I can't join it with the reason that a person only can join once a year to a new abo. Because my ...

  • Casual Listener
  • Hello Community, hardly one month ago I started a trial subscription for Spotify duo. Now my family started a Family Abonnement in the same household but I can't join it with the reason that a p...
  • ssophia1601
  • Casual Listener
  • 635 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 635 Views
  • 2 replies
  • 0 likes

Premium family account give me a free account

PlanPremium familyCountryItaly DeviceiPhone 8Operating SystemiOS 10My Question or IssueI have made a premium family plan... all good, but after two weeks i return to the free account, so i can’t listen all music that i want but only random music... i...

  • Visitor
  • Plan Premium family Country Italy  Device iPhone 8 Operating System iOS 10 My Question or Issue I have made a premium family plan... all good, but after two weeks i return to the free a...
  • Billy-J
  • Spotify Star
  • 417 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 417 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [All Platforms] Google Home Mini For Family premium subscribers in Canada

Hey! I think it would be awesome if Family premium subscribers could get the google home mini as well! You allowed it in the US, UK and France! What about Canada?!?

  • Regular
  • Hey! I think it would be awesome if Family premium subscribers could get the google home mini as well! You allowed it in the US, UK and France! What about Canada?!? 
  • Xenia
  • Moderator
  • 7884 Views
  • 24 replies
  • 137 likes
  • All Platforms
  • 7884 Views
  • 24 replies
  • 137 likes