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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131686 Views
  • 32 replies
  • 8 likes
  • 131686 Views
  • 32 replies
  • 8 likes

Premium Family link doesn't work

Plan Premium Country Spain Device Realme Pro Operating System Android My Question or Issue When I try to add a new member to my account I am receiving a corrupt link and I can't complete the process. Please help me!

  • Casual Listener
  • Plan Premium Country Spain Device Realme Pro Operating System Android   My Question or Issue When I try to add a new member to my account I am receiving a corrupt link and I ...
  • Maxim
  • Spotify Star
  • 189 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 189 Views
  • 4 replies
  • 0 likes

Solved!! Re: DUO - won't accept email addres

I'm having similar issues. I had a duo account with my 15 year old son. In the past month it was cancelled due to me receiving a new bank debit card. This past Monday I tried setting up a new duo account, but my son could not receive the email. Has s...

  • Casual Listener
  • I'm having similar issues.  I had a duo account with my 15 year old son.  In the past month it was cancelled due to me receiving a new bank debit card.  This past Monday I tried settin...
  • Whatever273
  • Casual Listener
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

Superuser Contribution Familienmitglied Adresse wird nicht akzeptiert

HalloBei der Anmeldung eines Familienmitgliedes wird immer wieder die Adresse als falsch deklariert, obwohl Sie übereinstimmt mit der Adresse de Aboinhabers. Ich kann dager meinen Sohn nicht bei Spotify Premium registrieren.Danke für die Hilfe

  • Newbie
  • Hallo Bei der Anmeldung eines Familienmitgliedes wird immer wieder die Adresse als falsch deklariert, obwohl Sie übereinstimmt mit der Adresse de Aboinhabers. Ich kann  dager meinen Sohn nicht&...
  • Yordan
  • Moderator
  • 203 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 203 Views
  • 3 replies
  • 0 likes

Premium Student to Family Plan

I want to switch from student to family plan. i have a week until student plan expires. if i switch right now, will i be charged the family plan amount today and again next week when student plan expires? Or will i be charged today and not again unti...

  • Visitor
  • I want to switch from student to family plan. i have a week until student plan expires. if i switch right now, will i be charged the family plan amount today and again next week when student plan e...
  • Maxim
  • Spotify Star
  • 72 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 72 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ads in family premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue why am I getting ads on my premium family plan? I thought the whole point of paying for a pr...

  • Visitor
  • ...getting ads on my premium family plan? I thought the whole point of paying for a premium plan was that there would be no ad interruptions.  
  • Vasil
  • Moderator
  • 442 Views
  • 3 replies
  • 1 likes
  • Premium for Family
  • 442 Views
  • 3 replies
  • 1 likes

From Duo to Family

I am in a Duo plan with my brother, me being admin.Now my father set it up to start Family plan, but when I entered the adress (we all live in the same house) it says there is a problem. I already canceled my brother from duo plan, and I cannot join ...

  • Visitor
  • I am in a Duo plan with my brother, me being admin. Now my father set it up to start Family plan, but when I entered the adress (we all live in the same house) it says there is a problem. I a...
  • Maxim
  • Spotify Star
  • 97 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 97 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Duo Premium accounts CANNOT both use Spotify Connect to remote control the same devices

(there is not a Premium Duo category as of yet)My wife and I recently upgraded to Premium Duo. We have 3x Spotify Apps running on different devices/systems in different rooms that we are using for remote playback control using Spotify Connect. Howeve...

  • Casual Listener
  • (there is not a Premium Duo category as of yet) My wife and I recently upgraded to Premium Duo. We have 3x Spotify Apps running on different devices/systems in different rooms that we are using for ...
  • The51
  • Newbie
  • 1781 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 1781 Views
  • 4 replies
  • 0 likes

Superuser Contribution how can i remove my playlist from someone’s library?

i invited someone to collaborate on my playlist, i then removed them but they still have it in their library. how do i remove it from their library?

  • Visitor
  • i invited someone to collaborate on my playlist, i then removed them but they still have it in their library. how do i remove it from their library?
  • Joan
  • Moderator
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Family plan cancelled and new subscription has kicked out everyone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI've had a family plan for a few years now, and a few days ago I had to change my credit card...

  • Visitor
  • ...ad a family plan for a few years now, and a few days ago I had to change my credit card. Today, i changed my payment info and the family members have disappeared!! I want to get on my old plan back, w...
  • plaputta
  • Newbie
  • 703 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 703 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Can't add virtual family member to Premium Family

PlanPremium FamilyCountryDenmarkDeviceAllOperating SystemAllMy Question or IssueI'm constantly getting kicked from spotify app on my mobile when I'm out - because a family member wants to listen to music on one of our Google home enabled speakers at ...

  • Casual Listener
  • Plan Premium Family Country Denmark Device All Operating System All My Question or Issue I'm constantly getting kicked from spotify app on my mobile when I'm out - because a family m...
  • Joan
  • Moderator
  • 256 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 256 Views
  • 3 replies
  • 0 likes

Can't accept family invite

Says "there was a problem"

  • Visitor
  • Says "there was a problem"
  • Maxim
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Superuser Contribution Estoy en dos planes

Estoy en uno como titular y otro como participante

  • Visitor
  • Estoy en uno como titular y otro como participante
  • Vasil
  • Moderator
  • 86 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 86 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot invite my duo partner

I was gonna invite my partner who lives with me to duo plan but it says seems like we are not living together

  • Visitor
  • I was gonna invite my partner who lives with me to duo plan but it says seems like we are not living together
  • Eni
  • Moderator
  • 877 Views
  • 10 replies
  • 1 likes
  • 877 Views
  • 10 replies
  • 1 likes

Solved!!Superuser Contribution accepting premium invite. error "this page no longer exists" shows

HiI can't accept my Family Premium membership. When I open the link I get the error "This page no longer exists"I was part of my parent's family plan but moved out. The plan was stopped about a week ago. My partner began a new plan and now I can't jo...

  • Visitor
  • Hi I can't accept my Family Premium membership. When I open the link I get the error "This page no longer exists" I was part of my parent's family plan but moved out. The plan was stopped about a...
  • kaylapleskonko
  • Newbie
  • 15259 Views
  • 45 replies
  • 3 likes
  • 15259 Views
  • 45 replies
  • 3 likes

Superuser Contribution Family Plan - Kids Echo speakers keep connecting to Spotify on my iphone

PlanPremiumCountryUKDeviceiPhone 8Operating SystemNot sureMy Question or IssueWhen using spotify some time my children's Echo speakers connect to my phone, cut off my music and start playing theirs. I try to "forget" their devices but they keep comin...

  • Newbie
  • Plan Premium Country UK Device iPhone 8 Operating System Not sure My Question or Issue When using spotify some time my children's Echo speakers connect to my phone, cut off my music and star...
  • Ivelina
  • Moderator
  • 118 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 118 Views
  • 1 replies
  • 1 likes

My mom had switched her family plan and I can’t join new one

My mom had made a new family plan and now I cannot join it because it says I was in a different one so now I can’t join a new one for 12 months and I was wondering if there’s a way around this? Even tho the plan was made by the same account I can’t j...

  • Newbie
  • My mom had made a new family plan and now I cannot join it because it says I was in a different one so now I can’t join a new one for 12 months and I was wondering if there’s a way around this? E...
  • Maxim
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 235 Views
  • 1 replies
  • 0 likes

Family member add fault?

My wife can't connect to my premium account. She has tried to to connect to it multple times by link provided by your network. But she can't connect to it, it connects to "free account" with out premium Access. My account iso [removed sensitive info]...

  • Visitor
  • My wife can't connect to my premium account. She has tried to to connect to it multple times by link provided by your network. But she can't connect to it, it connects to "free account" with out prem...
  • Maxim
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution why can my family only play on one device at a time?

PlanFamily premium CountryAotearoa DeviceGoogle home (multiple) Operating SystemGoogle home My Question or Issue If one family member tries to play music on google home, while another is also playing music on another device, we get the message "Sorry...

  • Casual Listener
  • Plan Family premium   Country Aotearoa   Device Google home (multiple)   Operating System Google home   My Question or Issue   If one family member tries to p...
  • Chris595
  • Visitor
  • 22432 Views
  • 15 replies
  • 0 likes
  • Premium for Family
  • 22432 Views
  • 15 replies
  • 0 likes