Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help verifying your Premium for Family.
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
PlanPremium familyCountryThe NetherlandsDeviceSamsung s20Operating SystemAndroid My Question or IssueI have added my sister too the family account. And she shows up on the list of registered accounts. But when she opens the app she still gets commerc...
PlanFamilyCountryUSA My Question or IssueThe owner of the family account is moving and I'd like to preserve my lists and start my own account. What do I need to do?
Hey guys,I'm considering switching over from my student membership over to the family premium membership. I was just curious as how how this works. For example, does this require 6 separate accounts on spotify, or does everyone on the family premium ...
Can I join a family subscription after my regular subscription ends?
Hi, I have been trying to add one of the kids to the family plan and I'm about ready to throw my phone through the wall. She has her own premium account. She has her own email. I have a family plan. there are 4 of us on the plan already. When I log i...
My Question or IssueI have many playlist created when we had one account as a family and my library is a mess! Can I transfer them to their real owners? or there’s a way for them to copy the playlist and conserve it even if I delete them? Help please...
Plan: Family PremiumCountry: Czech Republic Device with issue: iPhone 6Operating System: iOS Hello,I am asking for help to fix my issue with Spotify family.My sister has changed from Samsung to my old iPhone 6 recently, which means we had to factory ...
Hello, I sued to have premium for family on a different account that was registered in the UK. I have since moved back to my country and tried switching to a Romanian Spotify for Family accont, which did not work (got a payment failed error, despite ...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSo my brother created his Spotify account when he was in the UK. When he was back at our home...
I have followed the instructions to add my daughter to family premium.She gets the link and creates her own account with her email, verifies the address and creates her own password.She picks up my username ( somehow ) and plays her music which 'over...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have a family plan subscription. It is just my wife and I. We are typically in different l...
Family Premium United States I signed up to Spotify’s Family Premium plan when Hulu was being offered. I did not sign up with Hulu at the time as I figured I could do it at a later date. Now it appears that I can’t find my link to do it and the HULU ...
Hi,I want to cancel my Family subscription and revert to Premium for myself, but I can't (in french, translation by Google below). I do have registered my payment method and it's valid. Impossible de modifier le programme. Ce problème peut être dû au...
PlanPremiumCountryNetherlandsDevice Operating System My Question or IssueCurrently two people on Family plan but no slots available to add more members of the family?
I would like to start a duo subscription with my daughter, but she is currently away in college. She is still my dependent and during breaks and summer (when not in summer school) she lives in the same home with me. Can we still do the duo plan? How ...
PlanPremiumCountry DeviceiPhone 6Operating System(iOS 12 I redeemed a Spotify gift card for 3 months but I’m joining a family plant whit my uncle would my 3 month subscription be cancelled after joining
PlanFAMILYCountryINDIADevicePC/ANDROIDOperating SystemAndroid, Windows 10 My Question or IssueFAMILY PLAN IS NOT WORKING i cant find any link anywhere to invite my family members.after lot of research found a linkhttps://www.spotify.com/in/account/fa...
Hola, es la primera vez que solicito el plan familiar, el pago lo hice en el oxxo, mi duda es que en mi cuenta no me aparece que este suscrita a nada, no sé que se hace a partir de ahora, no si tengo que esperar los 3 dias de acreditación a que apare...
PlanPremium familyCountryEnglandDevice(iPhone 7, iPhone 6, macbook pro pre 2012Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssuI have registered for premium family and sent a request to all my family....I have managed to re...
PlanIndividual PremiumCountryUSA DeviceMacbook Pro early 2013Operating SystemiOS 10 My Question or IssueMy fiancee and I want to merge accounts. We both have individual accounts. However, we don't want to loose our playlists from our individual accou...