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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131667 Views
  • 32 replies
  • 8 likes
  • 131667 Views
  • 32 replies
  • 8 likes

Spotify took money from my account 2 times

Spotify took money from my card two times. I didn't finish the authorisation and finally I don't have premium and my money. What I should do? I wanted to send screen of my timetable, but I couldn't. I had problem with Google.

  • Newbie
  • Spotify took money from my card two times. I didn't finish the authorisation and finally I don't have premium and my money. What I should do? I wanted to send screen of my timetable, but I couldn't. ...
  • Amaralcaiio_
  • Newbie
  • 591 Views
  • 2 replies
  • 0 likes
  • 591 Views
  • 2 replies
  • 0 likes

Superuser Contribution I cannot find my playlist on sonos or other accounts

I cannot find my playlist (which is public) on sonos or other accounts. I have a premium familiy account and one of the accounts I use for my Sonos system. I created a public playlist that only appears in teh spotify app when I log in with the accoun...

  • Newbie
  • I cannot find my playlist (which is public) on sonos or other accounts.  I have a premium familiy account and one of the accounts I use for my Sonos system. I created a public playlist that o...
  • 9cwo7-j_sssd
  • Newbie
  • 21645 Views
  • 15 replies
  • 1 likes
  • Premium for Family
  • 21645 Views
  • 15 replies
  • 1 likes

Superuser Contribution It won't let me join my family plan

I got invited to join it but when I click on the invite it just says 404s and heartbreak

  • Visitor
  • I got invited to join it but when I click on the invite it just says 404s and heartbreak
  • Yordan
  • Moderator
  • 320 Views
  • 3 replies
  • 0 likes
  • 320 Views
  • 3 replies
  • 0 likes

Re: Adding a family member with the same address to my plan but not working

I invite my wife to Premium Family Plan, she enters the same address that's on the account and she receives the message "It looks like you're trying to join Premium Family from a different country." We is at the address entered when she tries to join...

  • Newbie
  • I invite my wife to Premium Family Plan, she enters the same address that's on the account and she receives the message "It looks like you're trying to join Premium Family from a different country....
  • Maxim
  • Spotify Star
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Solved!! Joining Family premium account. Link invite not working

I am trying to join the family account. The link has been sent but when I click the link it says the page is not found. Error 404PlanPremiumCountryAustralia Device(iPhone 14Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue...

  • Visitor
  • I am trying to join the family account. The link has been sent but when I click the link it says the page is not found. Error 404 Plan Premium Country Australia  Device (iPhone 14 O...
  • Maxim
  • Spotify Star
  • 283 Views
  • 8 replies
  • 2 likes
  • Premium for Family
  • 283 Views
  • 8 replies
  • 2 likes

Hours free for audiobooks

I have a family Spotify premium plan, and I'm giving 15 hours of free audiobooks to listen to a month. It's only the 7th of February and I know I did not listen to 15 hours yet since I didn't finish this 12-hour book. I listened to probably 4 and 1/2...

  • Visitor
  • I have a family Spotify premium plan, and I'm giving 15 hours of free audiobooks to listen to a month. It's only the 7th of February and I know I did not listen to 15 hours yet since I didn't f...
  • Billy-J
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: "You need to live at the same address."

Hello,I have the same problem even if I have the credit card from the same country.I explain. Il live in Belgium, and my credit card is also from Belgium. My daughter and my wife can not join my family account and have the message : "You need to live...

  • Visitor
  • ...y family account and have the message : "You need to live at the same address." Why ? I paid the the family account 2 months for nothing...  
  • Yordan
  • Moderator
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Kids Authorization

I have a Preimum Family Account. I'm trying to set up my kids on their ipads and iphones with spotify kids. Every time I use my family account to login to Spotify Kids, it says invalid / login password and failed. I have facebook authorization for my...

  • Visitor
  • I have a Preimum Family Account. I'm trying to set up my kids on their ipads and iphones with spotify kids.  Every time I use my family account to login to Spotify Kids, it says invalid / l...
  • Elena
  • Moderator
  • 2781 Views
  • 10 replies
  • 0 likes
  • Premium for Family
  • 2781 Views
  • 10 replies
  • 0 likes

Superuser Contribution Re: Upgrade two duos to family plan

Hi !! I´m Santiago, I have Duo subscription for 6 months, this is the 1st one, but I wanna go 4 Family plan now, is there a way to avoid wait the 6 months ??

  • Visitor
  • Hi !! I´m Santiago, I have Duo subscription for 6 months, this is the 1st one, but I wanna go 4 Family plan now, is there a way to avoid wait the 6 months ??  
  • Elena
  • Moderator
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Family Premium Address no longer appearing.

Basically, we used Amalsad Railway Station as the address for our family plan, as it was the closest major location. I want to add my brother, but it does not show up when prompted to enter an address. I used the exact address and even the one listed...

  • Casual Listener
  • Basically, we used Amalsad Railway Station as the address for our family plan, as it was the closest major location. I want to add my brother, but it does not show up when prompted to enter an a...
  • Maxim
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: "You need to live at the same address."

Hi there, I am having the same issue here. My credit card is from a bank in France, and I live in Portugal; my credit card address is set to Portugal, but I still cannot change the country. How is this? Why are you using the country where the card is...

  • Casual Listener
  • ...How is this?   Why are you using the country where the card is issued? And not the address associated with it?   I bought a family premium membership, and nobody in my family can join d...
  • Eni
  • Moderator
  • 237 Views
  • 5 replies
  • 0 likes
  • 237 Views
  • 5 replies
  • 0 likes

Solved!! Upgrade two duos to family plan

Hi.My sister and me are subscribers of two duo plan.Now we live toghether and we'd like to upgrade to one family plan along with our partners.Is it possible? I think yes, of course.Which is the correct procedure to do that?Thanks

  • Casual Listener
  • Hi. My sister and me are subscribers of two duo plan. Now we live toghether and we'd like to upgrade to one family plan along with our partners. Is it possible? I think yes, of course. Which is t...
  • Maxim
  • Spotify Star
  • 154 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 154 Views
  • 3 replies
  • 0 likes

Superuser Contribution Switch from Duo to Family

I have a Duo subscription that I share with my son. Now, I would like to switch to Family Premium and include another child and my partner. My question is: will the playlists (both mine and the ones my son has on the current Duo account) be deleted? ...

  • Casual Listener
  • I have a Duo subscription that I share with my son. Now, I would like to switch to Family Premium and include another child and my partner. My question is: will the playlists (both mine and the o...
  • Maria
  • Moderator
  • 637 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 637 Views
  • 3 replies
  • 0 likes

Premium Family - family members not able to accept invitation using own login

PlanFree/PremiumCountry - Australia DeviceIphone 14Operating SystemiOS Version 17.3My Question or IssueI have a Premium Family subscription with 6 members in my family. Everyone has their OWN Spotify login details. When they receive the invitation th...

  • Casual Listener
  • Plan Free/Premium Country - Australia   Device Iphone 14 Operating System iOS Version 17.3 My Question or Issue I have a Premium Family subscription with 6 members in my family.  E...
  • Maxim
  • Spotify Star
  • 297 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 297 Views
  • 6 replies
  • 0 likes

Why my sister and my brother can’t join to my family account?

We have old account but we close it and i made my family account and invite them but they recept a massage said that they can’t join for 12 months

  • Visitor
  • We have old account but we close it and i made my family account and invite them but they recept a massage said that they can’t join for 12 months
  • Maxim
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Superuser Contribution Porque con premium no podemos escuchar cada uno lo que quiere en su movil?

Tenemos premium peor cuando nos conectamos dos personas tenemos q escuchar lo mismo, no podemos poner cada uno lo que quiere

  • Visitor
  • Tenemos premium peor cuando nos conectamos dos personas tenemos q escuchar lo mismo, no podemos poner cada uno lo que quiere
  • Kiril
  • Moderator
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Superuser Contribution Invite Family member

I got an Invite for our Family Account but when i Open the link it Tells me that the side was not been found how can i solve this ? thank you

  • Visitor
  • I got an Invite for our Family Account  but when i Open the link it Tells me that the side was not been found    how can i solve this ?  thank you   
  • Kiril
  • Moderator
  • 127 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 127 Views
  • 2 replies
  • 0 likes

Superuser Contribution FAMILY PER MEMBRI NON CONVIVENTI

E' POSSIBILE UTILIZZARE UN ACCOUNT PREMIUM FAMILY PER UTENTI CHE NON CONVIVONO ALLO STESSO INDIRIZZO, COME AD ESEMPIO DEGLI AMICI?GRAZIE.

  • Visitor
  • E' POSSIBILE UTILIZZARE UN ACCOUNT PREMIUM FAMILY PER UTENTI CHE NON CONVIVONO ALLO STESSO INDIRIZZO, COME AD ESEMPIO DEGLI AMICI? GRAZIE.
  • Elena
  • Moderator
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes