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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131668 Views
  • 32 replies
  • 8 likes
  • 131668 Views
  • 32 replies
  • 8 likes

Superuser Contribution Your addresses didn’t match

Getting sick of this. Now have to rewrite this, Spotify severely restricts number of characters used. Tried to add brother as member. Keeps stating 'Your addresses didn’t match' which is rubbish. Put in exact address and while physically at the addre...

  • Casual Listener
  • Getting sick of this. Now have to rewrite this, Spotify severely restricts number of characters used. Tried to add brother as member. Keeps stating 'Your addresses didn’t match' which is rubbish. Put...
  • Kiril
  • Moderator
  • 119 Views
  • 2 replies
  • 0 likes
  • 119 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unable to delete family member, unable to cancel family plan

A family member used the wrong facebook account to accept the family invite and now I can't delete that family member to fix it. I tried downgrading my plan to Premium, but it won't remove them right away - we have to wait 11 more days. Why can't we ...

  • Newbie
  • A family member used the wrong facebook account to accept the family invite and now I can't delete that family member to fix it.   I tried downgrading my plan to Premium, but it won't remove t...
  • Maria
  • Moderator
  • 3194 Views
  • 14 replies
  • 3 likes
  • 3194 Views
  • 14 replies
  • 3 likes

Premium Family - neutraler Account für Alexa einrichten?

PlanPremium FamilyCountryDEDeviceAmazon Echo----------------Hallo, wir sind von Amazon Music Family nun neu auf Spotify Family umgestiegen.Das hat alles sehr gut funktioniert ich als Hauptanwender und Frau und Söhne als Familienmitglieder.Mein Accoun...

  • Newbie
  • Plan Premium Family Country DE Device Amazon Echo ---------------- Hallo,  wir sind von Amazon Music Family nun neu auf Spotify Family umgestiegen. Das hat alles sehr gut funktioniert i...
  • BoomerUser
  • Visitor
  • 24058 Views
  • 17 replies
  • 2 likes
  • Premium for Family
  • 24058 Views
  • 17 replies
  • 2 likes

Superuser Contribution Could I get some log when family member changes?

PlanPremiumCountryUkraineDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI wanna know when certain users joined or leave my family. Is it possible?

  • Casual Listener
  • ...now when certain users joined or leave my family. Is it possible?
  • Maxim
  • Spotify Star
  • 90 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 90 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution 2 echo dots, 2 accounts in family plan, only one at a time will play

Family planMultiple accounts: me, wife, kid1, kid2, kid3, kid42 echo dots I am able to play my Spotify music independently from my wife, kid3 and kid4 on each of our iPhones. We recently got 2 echo dots for kid1 and kid2. I setup each echo dot with a...

  • Casual Listener
  • Family plan Multiple accounts: me, wife, kid1, kid2, kid3, kid4 2 echo dots   I am able to play my Spotify music independently from my wife, kid3 and kid4 on each of our iPhones.   &n...
  • Vasil
  • Moderator
  • 425 Views
  • 6 replies
  • 1 likes
  • Premium for Family
  • 425 Views
  • 6 replies
  • 1 likes

New member to family plan error message

PlanFamily premiumCountryUKDevice(iPhone 14Operating System(iOS My Question or IssueMy brother has sent me the link to join his family plan, I followed the link, added our address but an error message just keeps showing - “There was a problem. Please...

  • Newbie
  •   Plan Family premium Country UK Device (iPhone 14 Operating System (iOS   My Question or Issue My brother has sent me the link to join his family plan, I followed the link, a...
  • Maxim
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 127 Views
  • 1 replies
  • 0 likes

Zahlung - Family Premium Account über Mobilfunkanbieter

Ich möchte gerne über meinen Mobilfunkanbieter mein Abo bezahlen. Diese Option ist nicht aufgelistet beim Family Premium Account. Allerdings beim Duo Account schon. Warum? Gibt es eine andere Möglichkeit, bei der ich selber das Geld überweisen kann s...

  • Visitor
  • Ich möchte gerne über meinen Mobilfunkanbieter mein Abo bezahlen. Diese Option ist nicht aufgelistet beim Family Premium Account. Allerdings beim Duo Account schon. Warum? Gibt es eine andere M...
  • Maxim
  • Spotify Star
  • 73 Views
  • 1 replies
  • 0 likes
  • 73 Views
  • 1 replies
  • 0 likes

from premium duo to premium familly, do we lose our playlists ?

if i change from premium duo to premium familly, is each member of the old premium duo will have is playlist in the new premium familly ?

  • Visitor
  • if i change from premium duo to premium familly, is each member of the old premium duo will have is playlist in the new premium familly ?
  • AdamDam
  • Spotify Star
  • 80 Views
  • 1 replies
  • 0 likes
  • 80 Views
  • 1 replies
  • 0 likes

Premium members visibility

Hi, i recently changed my subscription to Family Premium and was wondering if the members I invite (I'm the owner) will be able to see the other members on the plan or not? Thanks,Tala

  • Newbie
  • Hi, i recently changed my subscription to Family Premium and was wondering if the members I invite (I'm the owner) will be able to see the other members on the plan or not?    Thanks, Tala
  • Maxim
  • Spotify Star
  • 278 Views
  • 3 replies
  • 1 likes
  • Premium for Family
  • 278 Views
  • 3 replies
  • 1 likes

Adding a family member with the same address to my plan but not working

We live at the same address but when following invitation, it says that we don't live at the same address. I have checked that my address is correct and the addresses match but still not working

  • Visitor
  • We live at the same address but when following invitation, it says that we don't live at the same address. I have checked that my address is correct and the addresses match but still not working
  • Melissa89
  • Visitor
  • 135 Views
  • 2 replies
  • 0 likes
  • 135 Views
  • 2 replies
  • 0 likes

audio books are locked

they are evn locked on my plan, the plan manager. please arange things so that caroline456 has free audio books.

  • Casual Listener
  • they are evn locked on my plan, the plan manager. please arange things so that caroline456 has free audio books.
  • Maxim
  • Spotify Star
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Family not working

My Question or IssueCurrently living in Taiwan with family, originally lived in Singapore, and lost my old account, my father bought Spotify premium family in Singapore. Tried to add me in Taiwan and to no aval, even after i tried inputting the addre...

  • Casual Listener
  •   My Question or Issue Currently living in Taiwan with family, originally lived in Singapore, and lost my old account, my father bought Spotify premium family in Singapore. Tried to add me i...
  • Ivelina
  • Moderator
  • 111 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 111 Views
  • 2 replies
  • 0 likes

Trying to add a member to my family plan but getting “address is to genera”

Hi, I have been trying to add a member to my family plan, but I keep getting an error saying the address is too general, it is the exact same address that I am registered with, I can even select it as an option but then it hits me with that error. I’...

  • Visitor
  • Hi, I have been trying to add a member to my family plan, but I keep getting an error saying the address is too general, it is the exact same address that I am registered with, I can even select it a...
  • Maxim
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

how do i link different spotify profiles to different alexa speakers?

my son has an echo in his room and my daughter has a sonos one with alexa in hers. they both have their own spotify profiles. how do i set it up so that they can both play different music at the same time?

  • Visitor
  • my son has an echo in his room and my daughter has a sonos one with alexa in hers. they both have their own spotify profiles. how do i set it up so that they can both play different music at the same...
  • Anyk17
  • Rising Star 3
  • 468 Views
  • 1 replies
  • 0 likes
  • 468 Views
  • 1 replies
  • 0 likes

Cancel my subscription

Please cancel my subscription (snip - moderator Edit)

  • Visitor
  • Please cancel my subscription (snip - moderator Edit)
  • kaworu_bloodpaw
  • Roadie
  • 85 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 85 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify pauses playback after about 3 seconds on all platforms.

Today (27.01.24), Spotify will not play more the 3 seconds of any song. This happens on all of my platforms (Windows App, Web App, Android App, Google Home). I have tried reinstalling the Windows App, deleting caches, and logging out of all Apps seve...

  • Casual Listener
  • Today (27.01.24), Spotify will not play more the 3 seconds of any song. This happens on all of my platforms (Windows App, Web App, Android App, Google Home). I have tried reinstalling the Windows App...
  • OscarDC
  • Moderator
  • 88 Views
  • 2 replies
  • 1 likes
  • 88 Views
  • 2 replies
  • 1 likes

Kids fire tablet login

I want my 9 yr old to be able to use Spotify on their fire tablets, but I can't invite them to join on that device. The app won't let him create an account because he's too young. Any help would be great.

  • Visitor
  • I want my 9 yr old to be able to use Spotify on their fire tablets, but I can't invite them to join on that device. The app won't let him create an account because he's too young. Any help would b...
  • kaworu_bloodpaw
  • Roadie
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes