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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131679 Views
  • 32 replies
  • 8 likes
  • 131679 Views
  • 32 replies
  • 8 likes

Superuser Contribution Plan familiar

Mi cuenta tiene desde el 2022 y en estos 3 años solo he estado en 2 planes familiares ya habiando pasado 12 meses y por lo cual ahora que quiero unirme no me deja y quisiera que arreglen eso ya que estaria perdiendo toda la musica que me gusta y mis ...

  • Visitor
  • Mi cuenta tiene desde el 2022 y en estos 3 años solo he estado en 2 planes familiares ya habiando pasado 12 meses y por lo cual ahora que quiero unirme no me deja y quisiera que arreglen eso ya que e...
  • AlejaR
  • Moderator
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Family Members can't join - Same country, same address, same issue over and over

I have been trying to add my mom, who lives with me, for a year now and keep running into the same problem. I have the account, I've tried to add her to a Duo, when that didn't work I upgraded to Family and edited my address at the same time we set h...

  • Regular
  • I have been trying to add my mom, who lives with me, for a year now and keep running into the same problem. I have the account, I've tried to add her to a Duo, when that didn't work I upgraded to Family...
  • Maxim
  • Spotify Star
  • 421 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 421 Views
  • 7 replies
  • 0 likes

i can't change my plan

My current plan is Premium duo and i want to change to family plan, but every time an error occurs and asks me to try again later

  • Visitor
  • My current plan is Premium duo and i want to change to family plan, but every time an error occurs and asks me to try again later
  • Maxim
  • Spotify Star
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Address not matching

I'm the main account holder of my family plan. I have 4 members including myself all who accepted the invitation with no issue but for whatever reason my mother can't. The address is the EXACT same as mine but no matter what we select it says they ca...

  • Casual Listener
  • I'm the main account holder of my family plan. I have 4 members including myself all who accepted the invitation with no issue but for whatever reason my mother can't. The address is the EXACT same a...
  • blackthxrn
  • Casual Listener
  • 171 Views
  • 2 replies
  • 1 likes
  • 171 Views
  • 2 replies
  • 1 likes

Superuser Contribution I’m trying to get the random button on my wife’s Spotify to appear

Trying to get the random button beside the play button on my wife’s phone and even trying to delete app and turning phone off did not fix the problem. Please help

  • Visitor
  • Trying to get the random button beside the play button on my wife’s phone and even trying to delete app and turning phone off did not fix the problem. Please help
  • Yordan
  • Moderator
  • 73 Views
  • 1 replies
  • 0 likes
  • 73 Views
  • 1 replies
  • 0 likes

Superuser Contribution Criei o plano família, adicionei meu pai, porém na hora de adicionar minha mãe ela coloca o enderce”

Criei o plano família e não houve problemas para adicionar meu pai, porém ao tentar adicionar minha mãe não é possível concluir a ação. Ela recebe o convite, entra e coloca o endereço, porém ao confirmar aparece uma mensagem de que “Houve um erro” e ...

  • Casual Listener
  • Criei o plano família e não houve problemas para adicionar meu pai, porém ao tentar adicionar minha mãe não é possível concluir a ação. Ela recebe o convite, entra e coloca o endereço, porém ao confi...
  • Yordan
  • Moderator
  • 113 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 113 Views
  • 3 replies
  • 0 likes

Superuser Contribution Plan Duo

Al aceptar la invitación en el dispositivo del otro miembro, sale que ya se unió, pero el spotify sigue teniendo anuncios, sigue como si tuviera el plan gratis.

  • Visitor
  • Al aceptar la invitación en el dispositivo del otro miembro, sale que ya se unió, pero el spotify sigue teniendo anuncios, sigue como si tuviera el plan gratis.
  • AlejaR
  • Moderator
  • 203 Views
  • 3 replies
  • 0 likes
  • 203 Views
  • 3 replies
  • 0 likes

Can't upgrade my own iphone to family premium even though family all access it.

PlanFamily PremiumCountryUSADeviceiphoneOperating Systemios 10 My Question or IssueI pay for family premium and have for many months. Everyone else on my plan has access but I can only access the free account even though it says I am the manager of t...

  • Visitor
  • Plan Family Premium Country USA Device iphone Operating System ios 10   My Question or Issue I pay for family premium and have for many months.  Everyone else on my plan has a...
  • Maxim
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 125 Views
  • 1 replies
  • 0 likes

Family Plan address cannot be found

Already input similar address as per listed in the Family Plan but somehow Spotify cant find the listed location

  • Regular
  • Already input similar address as per listed in the Family Plan but somehow Spotify cant find the listed location
  • Maxim
  • Spotify Star
  • 811 Views
  • 19 replies
  • 0 likes
  • 811 Views
  • 19 replies
  • 0 likes

Superuser Contribution premium family

We have a premium family account but I fail to enter the group. I have recieved several invitations but when I try to follow the link a pink page appears on the screen that says "this page cannot be found" or something like that. What should I do? Ma...

  • Newbie
  • We have a premium family account but I fail to enter the group. I have recieved several invitations but when I try to follow the link a pink page appears on the screen that says  "this page c...
  • Ivelina
  • Moderator
  • 105 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 105 Views
  • 1 replies
  • 0 likes

Family 12 month restriction

PlanFamily PremiumCountry DeviceAllOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI left a family plan in December, the only family plan I've ever been in, and now have arranged to join a new one at the new house I've mov...

  • Newbie
  • Plan Family Premium Country   Device All Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I left a family plan in December, the only family p...
  • Maxim
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 128 Views
  • 1 replies
  • 0 likes

How do I transfer playlists from one account to another that are both in the same Premium Family sub

PlanPremiumCountryUKDeviceMultiple iPhones + MacOS desktop clientOperating SystemMultiple iOS versions and multiple MacOS versions My Question or IssueThe three of us in my family have shared the same Spotify Premium account for a long time, meaning ...

  • Newbie
  • Plan Premium Country UK Device Multiple iPhones + MacOS desktop client Operating System Multiple iOS versions and multiple MacOS versions   My Question or Issue The three of us in my family...
  • Maxim
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 224 Views
  • 1 replies
  • 0 likes

Family premium wont let me re-ad my family

Premium family CountryUkDeviceSamsung A5 Samsung s22 and others Operating android My Question or IssueHello can someone please help.I have had a family premium account for the last three years but due to a bank issue (not funds) my direct debit faile...

  • Newbie
  • Premium family  Country Uk Device Samsung A5 Samsung s22 and others  Operating android   My Question or Issue Hello can someone please help. I have had a family premium a...
  • Maxim
  • Spotify Star
  • 135 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 135 Views
  • 3 replies
  • 0 likes

Superuser Contribution Re: Family members cannot play all songs

We are having the same problem. Members on the extended family plan can't acgtually play songs. For exampe you search for 'Padam Padam' and when you click on it, it justtakes you to a play list? Anyone able to help?

  • Visitor
  • We are having the same problem.  Members on the extended family plan can't acgtually play songs.  For exampe you search for 'Padam Padam' and when you click on it, it justtakes you to a p...
  • Elena
  • Moderator
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify famille avec seulement 2 invitations...

PlanFamilyCountrySwitzerland Bonjour, je viens de switcher d'un abonnement duo à famille. Le changement a bien été pris en compte et c'est bien marqué que j'ai un abonnement famille. Or, quand j'essaie d'inviter d'autres membres de ma famille, l'écra...

  • Visitor
  •   Plan Family Country Switzerland   Bonjour, je viens de switcher d'un abonnement duo à famille. Le changement a bien été pris en compte et c'est bien marqué que j'ai un abonnement f...
  • Yordan
  • Moderator
  • 71 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 71 Views
  • 1 replies
  • 0 likes

How can I keep my music after being kicked out of premium family plan?

My Question or IssueI am getting kicked out of the family plan my friend invited me to join years ago.I do not want to loose my music as of course over the years I collected quite a lot. Is there a way to ensure that I keep all my saved music and pla...

  • Newbie
  •   My Question or Issue I am getting kicked out of the family plan my friend invited me to join years ago. I do not want to loose my music as of course over the years I collected quite a lot....
  • Maxim
  • Spotify Star
  • 92 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 92 Views
  • 1 replies
  • 0 likes

Superuser Contribution address verification is incorrect

PlanFree/PremiumCountryUS My Question or IssueAddress verification at first shows Street address. When select verify, this changes to Ave. That is not my legal address and is not correct. Please fix or allow me to manually type in my address if you r...

  • Visitor
  •   Plan Free/Premium Country US   My Question or Issue Address verification at first shows Street address.  When select verify, this changes to Ave.  That is not my legal ad...
  • MihailY
  • Moderator
  • 1454 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 1454 Views
  • 5 replies
  • 0 likes

Can family plan owner see my purchases?

There’s a podcast that has locked episodes that require a second monthly prescription, I would like to get the subscription but I am curious if the main account on the family plan can see my purchase if I get it.PlanFamily PlanCountryUnited StatesDev...

  • Newbie
  • There’s a podcast that has locked episodes that require a second monthly prescription, I would like to get the subscription but I am curious if the main account on the family plan can see my p...
  • Maxim
  • Spotify Star
  • 100 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 100 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Not able to add family members, screen is stuck on "saving address"

when I invite my family members to join our family plan, we are asked to confirm the correct address, the screen show "saving address" but it stuck there for several minutes and nothing happens. Tried to log out an in, but nothing works, still the sc...

  • Casual Listener
  • when I invite my family members to join our family plan, we are asked to confirm  the correct address, the screen show "saving address" but it stuck there for several minutes and nothing h...
  • kennayz
  • Newbie
  • 3760 Views
  • 9 replies
  • 0 likes
  • Premium for Family
  • 3760 Views
  • 9 replies
  • 0 likes