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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 129170 Views
  • 32 replies
  • 8 likes
  • 129170 Views
  • 32 replies
  • 8 likes

Issues adding family members on my Premium Family account.

I added my nephew and then he got blocked. I sent again invitation and he cannot join to the family plan. I have tried re-sending invitation, canceling and re-sending invitation, sending invitation to a different email address and nothing works. Also...

  • Visitor
  • I added my nephew and then he got blocked. I sent again invitation and he cannot join to the family plan. I have tried re-sending invitation, canceling and re-sending invitation, sending invitation t...
  • ListenToGlobal
  • Composer
  • 533 Views
  • 1 replies
  • 0 likes
  • 533 Views
  • 1 replies
  • 0 likes

Changing E-mail address for family member

Hi All,I have my father setup on my family account and he no longer has access to the e-mail address that he originally signed up. He's recently purchased a new phone and needs to reset the password on his account. How do I change the e-mail address ...

  • Newbie
  • Hi All, I have my father setup on my family account and he no longer has access to the e-mail address that he originally signed up. He's recently purchased a new phone and needs to reset the p...
  • Billy-J
  • Spotify Star
  • 327 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 327 Views
  • 1 replies
  • 0 likes

Account in Turkey, possible to use it in German for Family account?

PlanPremium FamilyCountryTurkeyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am living in Turkey, I have a premium account but I want to change it to Premium fam...

  • Visitor
  • Plan Premium Family Country Turkey Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I a...
  • Billy-J
  • Spotify Star
  • 594 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 594 Views
  • 1 replies
  • 0 likes

I am on premium family and I am wondering if I get the student plan will my family premium end

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 221 Views
  • 1 replies
  • 0 likes

Log in

Got new phones, wife cant log in on her phone. wth? Is there a direct contact to spotify or just this community BS?

  • Newbie
  • Got new phones, wife cant log in on her phone. wth?   Is there a direct contact to spotify or just this community BS?
  • Jᴀᴄᴋ
  • Roadie
  • 208 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 208 Views
  • 1 replies
  • 0 likes

Upgrading to Family From Premium

There doesnt seem to be an upgade button on the Australian website of Spotify for the Family subsciption when wanting to upgrade from Premium, is this correct?

  • Newbie
  • There doesnt seem to be an upgade button on the Australian website of Spotify for the Family subsciption when wanting to upgrade from Premium, is this correct?  
  • Billy-J
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 181 Views
  • 1 replies
  • 0 likes

I can't add my sister on my spotify Family Plan

Hello, Good Morning! I'm having an issue with my spotify, i can't add my little sister, my two brother got in, but my sister is still having issues, I think it's becuase the street number, in Portugal we dont have street numbers and everytime i try t...

  • Newbie
  • Hello, Good Morning! I'm having an issue with my spotify, i can't add my little sister, my two brother got in, but my sister is still having issues, I think it's becuase the street number, in Portuga...
  • OneByBoo
  • Roadie
  • 381 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 381 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mi plan familiar premium no está funcionando

Tengo suscripción a Plan Familiar Premium y llevo una semana que no puedo conectarme y me indica que me suscriba!! qué puedo hacer?gracias.

  • Newbie
  • Tengo suscripción a Plan Familiar Premium y llevo una semana que no puedo conectarme y me indica que me suscriba!! qué puedo hacer? gracias.
  • Jemi
  • Spotify Legend
  • 410 Views
  • 1 replies
  • 0 likes
  • 410 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não consigo incluir um membro no meu plano familiar premium

Não consigo incluir um membro no meu plano familiar premium... envio o convite, ela recebe, mas não consegue concluir... Ela é menor de idade e mora comigo

  • Newbie
  • Não consigo incluir um membro no meu plano familiar premium... envio o convite, ela recebe, mas não consegue concluir... Ela é menor de idade e mora comigo  
  • Jemi
  • Spotify Legend
  • 471 Views
  • 1 replies
  • 0 likes
  • 471 Views
  • 1 replies
  • 0 likes

Solved!! I was charged full price for the free google home mini

I followed the prompts from the email I recieved but was invoiced at full price. I cancelled the order and can't place another order. How do I find out what my redemption code is?

  • Casual Listener
  • I followed the prompts from the email I recieved but was invoiced at full price.  I cancelled the order and can't place another order.  How do I find out what my redemption code is?
  • Fabric350
  • Casual Listener
  • 1841 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 1841 Views
  • 2 replies
  • 1 likes

Changed to family plan, not working for my son...

Plan: Premium for familyCountry USA Device I have an iphone 6s, my son has an iphone 5Operating Systemios 10 My Question or IssueHi, I changed my plan to Family, invited my son and there are sveral issues: First, the invite says 'you are about to joi...

  • Newbie
  • Plan: Premium for family Country USA   Device  I have an iphone 6s, my son has an iphone 5 Operating System ios 10   My Question or Issue Hi, I changed my plan to Family, i...
  • Billy-J
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 239 Views
  • 1 replies
  • 0 likes

Family physical adress

A few weeks ago I got into my family premium plan, but I think I failed to write the EXACT same physical address with my family, so it is declined a week ago because there were option to change it in settings. After I got kicked out of the family pla...

  • Casual Listener
  • A few weeks ago I got into my family premium plan, but I think I failed to write the EXACT same physical address with my family, so it is declined a week ago because there were option to change it i...
  • Billy-J
  • Spotify Star
  • 435 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 435 Views
  • 3 replies
  • 0 likes

Premium for family not working on Mobile

PlanPremium for familyCountryBelgium DeviceOneplus oneOperating SystemLineageOS 16 My Question or IssueMy account was added to our family subscription but it doesn't seem to be updating on my mobile Spotify. I can only use the shuffle play function a...

  • Newbie
  • Plan Premium for family Country Belgium   Device Oneplus one Operating System LineageOS 16   My Question or Issue My account was added to our family subscription but it doesn't s...
  • Billy-J
  • Spotify Star
  • 269 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 269 Views
  • 1 replies
  • 0 likes

My father can't join the family subscription

My father can't join the family subscription plan even after trying it multiple times now. He has the same physical adress as I have and he always gets the notification that he's unable to join after filling in his personal information. How can this ...

  • Newbie
  • My father can't join the family subscription plan even after trying it multiple times now.  He has the same physical adress as I have and he always gets the notification that he's unable to j...
  • Billy-J
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 227 Views
  • 1 replies
  • 0 likes

Paid for Family Plan with my dad for months... Why am I no longer eligible?

My payment denied this month because of insufficient funds in my account, but now I have the money and am able to pay, but it says I'm not eligible for the family plan, even though my dad and I reside at the same address. This was even before we move...

  • Newbie
  • My payment denied this month because of insufficient funds in my account, but now I have the money and am able to pay, but it says I'm not eligible for the family plan, even though my dad and I r...
  • OneByBoo
  • Roadie
  • 231 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 231 Views
  • 1 replies
  • 0 likes

Family member reverted to free user after one month

I invited my sister to my plan. She accepted the invitation and the subscription worked for a just one month, but then she was reverted to Free user and gets an error when she tries to join my Family plan again. We live in the same address. I would a...

  • Newbie
  • I invited my sister to my plan. She accepted the invitation and the subscription worked for a just one month, but then she was reverted to Free user and gets an error when she tries to join my Family...
  • OneByBoo
  • Roadie
  • 270 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 270 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium Switch

I want to switch from Spotify family onto Spotify student but I wanted to know what will happen when I switch to the people on my account. I know at the end of the pay period they will no longer have premium but I wanted to know if they will be able ...

  • Newbie
  • I want to switch from Spotify family onto Spotify student but I wanted to know what will happen when I switch to the people on my account. I know at the end of the pay period they will no longer h...
  • Billy-J
  • Spotify Star
  • 280 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 280 Views
  • 1 replies
  • 0 likes

Got new phone and my premuim doesnt work anymore

I took picture from my son phone to show you i have account and Album but i dont see it.PlanFree/PremiumCountry Device(, Samsung Galaxy S10)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  •  I took picture from my son phone to show you i have account and Album but i dont see it. Plan Free/Premium Country   Device (, Samsung Galaxy S10) Operating System (iOS 10, Android...
  • Billy-J
  • Spotify Star
  • 384 Views
  • 9 replies
  • 0 likes
  • Premium for Family
  • 384 Views
  • 9 replies
  • 0 likes

Divorce and Family Plan without kids

PlanPremiumCountryUSADeviceiPhone 7Operating SystemWindows 10 My Question or IssueMy almost ex-husband and I have a family account. Is it possible to split our family account into two premium single accounts without losing any of our playlists, saved...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 7 Operating System Windows 10   My Question or Issue My almost ex-husband and I have a family account. Is it possible to split our family a...
  • Billy-J
  • Spotify Star
  • 813 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 813 Views
  • 5 replies
  • 0 likes