Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help verifying your Premium for Family.
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
PlanPremiumCountryCanada My Question or Issue Ive ordered my google mini from the promotion but forgot my civic address, its been returned to sender and im trying to see if theres a way to send me another one. Ive contacted google and they said that ...
PlanPremium for FamilyCountryHondurasDeviceiPhone6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI received an email asking for confirmation on my address in regards to my family plan. I did not see this message within th...
My Question:Hello, i try to add my daughter and my brother to my spotify family subscription, but they are banned from it because spotify can’t confirm address and I don’t remember how I wrote it to my account (address format). i have no time to canc...
I upgraded my account from premium to family. The first payment at family has been taken but I’m struggling to use it.im signed in on my phone and my daughter in hers but it won’t let us play simultaneously? She cuts me off or I cut her offant help w...
Hi, So I upgraded to Spotify family on 18/04/19, expected to receive something to claim the free Google Home mini and so far I've received nothing, can anyone from Spotify help ?. Kind Regards, Chris
Family Premium Country UK DeviceSamsung Galaxy 7Operating System Android How do you claim the free Google Home Mini when I signed up for the family premuim plan I was sent email but I clicked on the link it was going to charge me for the Google Home ...
I have just paid for family and I am a first time subscriber. I am trying to register to get my Google home mini now and when I go to the registration page and click on the link it redirects me to the home page. Am I doing something wrong or is there...
PlanPremiumCountrySpainDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, I'm a premium member with lots of playlists made by myself. I'm thinking about add a famil...
PlanPremium for FamilyCountryHong KongDeviceOnePlus A5000Operating SystemAndroid 9.0.0 My Question or IssueI am one of Premium for Family, but it seems that I was still in Free Plan on Android.My Android Spotify version is 8.5.3.716 (the latest versi...
Ik heb een actie ( 3 maanden 0,99 cent ) door laten lopen en dus ook de prijs voor spotify premium elke maand betaald (12,95). Nu mijn vader een family account heeft geopend zit ik daar in maar ik kan niet meer in mijn oude account om mij hiervoor af...
PlanPremium family planCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I upgraded to a family plan, how do my kids see their playlists once they've log...
I invited my sister to my Family plan. She accepted the invitation and the subscription worked for a while, but then she was reverted to Free user and gets an error when she tries to join my Family plan again. We DO live in the same address, and I re...
My Question or Issue I have a family account on spotify, 2 of my invites cant access because the address doesnt match, but the address is correctly entered, what can i do?
I cant accept the invitation of my grandson, when he Pay the family suscription my account passed to Free, and when i try to join again says 'you cant join this plan', i hope you can help me
Now that my daughter has a separate account opened and we are on the family plan , can I transfer the playlists she created on my account to her new account ? Or do the playlists always have to stay within my account . she can search for them and fin...
I upgraded to Premium for Family mainly to address multiple devices at home. There are only two users (my wife and I), however we want to be able to leave music playing at home (seems to keep the dogs calm during storms) but still listen to our own s...
I recently signed up for premium to take part in the Google home mini promo. I was just charged my first payment. I still have yet to receive an email with a link to redeem. Not pleased at all
I signed up for premium family and sent my invites . I logged out of all devices. When my daughter clicks to accept the invite on her e mail she is brought to a new log in page. If she logs in with my credentials it just brings her into my spotify ac...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, One of the members in my Premium for family has a message that comes up saying that th...
She Curently has a:Android Samsung A5 (On the latest OS) and Spotify on latest Firmware Alexa app is also on the latest Firmware She is on my family Plan Me: Family PlanPremiumUS DeviceiPhone 810.13.6iOS 10, Android Oreo) My wife and I share a family...