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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131024 Views
  • 32 replies
  • 8 likes
  • 131024 Views
  • 32 replies
  • 8 likes

How to change the address

Hi all! I change my address, so I'd like to be able to change it on my family subscription, however, I cannot find where to do it... Thanks! Noeme

  • Newbie
  • Hi all!    I change my address, so I'd like to be able to change it on my family subscription, however, I cannot find where to do it...    Thanks!    Noeme
  • OneByBoo
  • Roadie
  • 1142 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1142 Views
  • 1 replies
  • 0 likes

Solved!! No Options to Manage Family Members

Hi all, I have a family account snf haves used four seats. Now when I click on MANAGE PLAN in account overview, it does not show me any user info, and i cannot add an additional family member. Thanks a lot Noel

  • Casual Listener
  • Hi all,   I have a family account snf haves used four seats.  Now when I click on MANAGE PLAN in account overview, it does not show me any user info, and i cannot add an additional family...
  • Billy-J
  • Spotify Star
  • 1900 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 1900 Views
  • 5 replies
  • 0 likes

Cannot enter Premium Family Subscription

PlanPremiumCountryGermany Hey there,I‘m trying to add my wife to my Family subscription. But every time I enter her name and our address it immediately says that I cannot add her. I‘ve tried to enter the street name in several different ways. But it ...

  • Casual Listener
  • Plan Premium Country Germany   Hey there, I‘m trying to add my wife to my Family subscription. But every time I enter her name and our address it immediately says that I cannot add her. I...
  • Billy-J
  • Spotify Star
  • 3686 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 3686 Views
  • 4 replies
  • 0 likes

Spotify Family

Quiero contratar el SPOTIFY FAMILY, pero yo vivo en el DF y mi hija vive en Guadalajara.La puedo incluir al plan?

  • Newbie
  • Quiero contratar el SPOTIFY FAMILY, pero yo vivo en el DF y mi hija vive en Guadalajara. La puedo incluir al plan?
  • Luke
  • Spotify Star
  • 627 Views
  • 1 replies
  • 0 likes
  • 627 Views
  • 1 replies
  • 0 likes

No me deja cambiar de canción

Ayer empecé a usar premium familiar y me aparece lo siguiente cada que quiero cambia si me deja descargar la música pero no me deja cambiar y ni conectado a internet ya cerré sesión y ni así si igual

  • Casual Listener
  • Ayer empecé a usar premium familiar y me aparece lo siguiente cada que quiero cambia si me deja descargar la música pero no me deja cambiar y ni conectado a internet ya cerré sesión y ni así si igual...
  • Luke
  • Spotify Star
  • 1653 Views
  • 1 replies
  • 0 likes
  • 1653 Views
  • 1 replies
  • 0 likes

Address verification Premium for Family

hello, I created a Spotify Family account by adding the members of my family, they arrived at all the e-mails confirming the home address and they all confirmed. this morning Spotify performed the monthly debit from my current account without problem...

  • Casual Listener
  • hello, I created a Spotify Family account by adding the members of my family, they arrived at all the e-mails confirming the home address and they all confirmed. this morning Spotify performed the m...
  • AlessiaPeroni
  • Casual Listener
  • 4921 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 4921 Views
  • 5 replies
  • 0 likes

Cant accept Spotify family subscription invite

Hi, I am trying to set up my daughters spotify account as part of my premium account but when i send her the invite to her email and she tries to accept we keep getting redirected to a page that only offers subscription/payment method/manage your fam...

  • Newbie
  • ...nly offers subscription/payment method/manage your family accounts options and no way to redeem my daughters new account. I have updated my payment details, resent the invite a million times but n...
  • Billy-J
  • Spotify Star
  • 484 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 484 Views
  • 1 replies
  • 0 likes

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  • Newbie
  • test
  • Billy-J
  • Spotify Star
  • 770 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 770 Views
  • 1 replies
  • 0 likes

Solved!! Family Premium Cancellation

PlanPremium FamilyCountryGreeceDeviceiPhone XS MaxOperating SystemiOS 12 My Question or IssueMy Premium Family plan has just renewed. If I cancel the plan right now, will I instantly lose premium functions or will they remain until the end of the per...

  • Newbie
  • Plan Premium Family Country Greece Device iPhone XS Max Operating System iOS 12   My Question or Issue My Premium Family plan has just renewed. If I cancel the plan right now, will I i...
  • Billy-J
  • Spotify Star
  • 687 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 687 Views
  • 1 replies
  • 0 likes

Solved!! Kann man Premium Family auch mit einer spotify guthabenkarte holen?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 619 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 619 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Will Alexa use affect made for you lists? Should I avoid my individual PFF account on Alexa?

I have just subscribed as main user for Premium for Family. We have an Amazon Alexa device and I intend to change music over to Spotify. We all use Alexa and I don't want my family's taste in music on Alexa affecting my made for you lists. Would I be...

  • Casual Listener
  • I have just subscribed as main user for Premium for Family. We have an Amazon Alexa device and I intend to change music over to Spotify.   We all use Alexa and I don't want my family's taste i...
  • mz341
  • Casual Listener
  • 937 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 937 Views
  • 2 replies
  • 0 likes

Plano Familiar

Boa noite. Sou titular do plano familiar. Duas pessoas do meu plano esqueceram de confirmar o endereço e agora nao estou conseguindo coloca-las de volta. Como faço para resolver?

  • Newbie
  • Boa noite.   Sou titular do plano familiar. Duas pessoas do meu plano esqueceram de confirmar o endereço e agora nao estou conseguindo coloca-las de volta. Como faço para resolver?
  • Brunelicia
  • Community Legend
  • 536 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 536 Views
  • 1 replies
  • 0 likes

Bloqueo

No alcance a verificar mi cuenta y ahora no me deja estar en el plan familiar al que me invitan

  • Casual Listener
  •   No alcance a verificar mi cuenta y ahora no me deja estar en el plan familiar al que me invitan 
  • Brunelicia
  • Community Legend
  • 484 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 484 Views
  • 1 replies
  • 0 likes

A saved album is not available

PlanPremiumCountryChileDevice(iPhone 6S Plus)Operating System(iOS 10) My Question or IssueI can't listen to an album that I had already saved (a message said that it is not available). The album is "Insoportablemente Vivo" of La Renga.I'd appreciate ...

  • Newbie
  • Plan Premium Country Chile Device (iPhone 6S Plus) Operating System (iOS 10)   My Question or Issue I can't listen to an album that I had already saved (a message said that it is not a...
  • Brunelicia
  • Community Legend
  • 462 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 462 Views
  • 1 replies
  • 0 likes

Superuser Contribution bloqueo de cuenta

Lo que se sucede es que no verifique el correo de la cuenta premium familiar y creo que me la bloquearon y ya no puedo ingresar y vivo con el titular de la cuenta

  • Casual Listener
  •        Lo que se sucede es que no verifique el correo de la cuenta premium familiar y creo que me la bloquearon y ya no puedo ingresar y vivo con el titular de la cuenta 
  • elsaamorocho
  • Casual Listener
  • 770 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 770 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family Plan Google Mini Promo (AU) not working

I've clicked the link on the Google Mini promo offer, got an email to order and when clicking link on google, the order fails as per below. Is it the promo from Spotify that's the problem or google? It’s not you, it’s us. We’re working on fixing the ...

  • Newbie
  • I've clicked the link on the Google Mini promo offer, got an email to order and when clicking link on google, the order fails as per below. Is it the promo from Spotify that's the problem or google? ...
  • Guido
  • Spotify Legend
  • 1061 Views
  • 11 replies
  • 0 likes
  • Premium for Family
  • 1061 Views
  • 11 replies
  • 0 likes

Superuser Contribution Invitation doesn't work

PlanFree/PremiumCountryNetherlandsDeviceiPhone 8, MacBook pro, iPhone SE My Question or IssueI've been sent an invitation te become a member of spotify premium family. I was confused so I stopped my old premium subscription. Now I have spotify free, ...

  • Casual Listener
  • Plan Free/Premium Country Netherlands Device iPhone 8, MacBook pro, iPhone SE   My Question or Issue I've been sent an invitation te become a member of spotify premium family. I was c...
  • Katerina
  • Spotify Legend
  • 723 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 723 Views
  • 2 replies
  • 0 likes

Keep playlists from premium to premium for family

I just joined premium for family and invited my father as well. But we both already had an spotify premium account. Will you guys automatically change our previous accounts to 1 account? So that we dont pay for 2 accounts? And can we keep our playlis...

  • Casual Listener
  • I just joined premium for family and invited my father as well. But we both already had an spotify premium account. Will you guys automatically change our previous accounts to 1 account? So that we d...
  • Billy-J
  • Spotify Star
  • 895 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 895 Views
  • 1 replies
  • 1 likes

Premium for Family - Convert 2 premium accounts

Both my wife and I have premium accounts. I want to convert my account to Premium for Family and add my wife to the account and cancel her premium. How do I do this and preserve both of our current playlists, history etc? Thanks. PlanPremium CountryA...

  • Newbie
  • Both my wife and I have premium accounts. I want to convert my account to Premium for Family and add my wife to the account and cancel her premium. How do I do this and preserve both of our current p...
  • Billy-J
  • Spotify Star
  • 824 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 824 Views
  • 1 replies
  • 0 likes

Son lives by her mother in an extra appartment

PlanPremiumCountryGermanyDevicePC+SmartphoneOperating SystemWindows10/Android 9 My Question or IssueHi,my son is living by his mother after the divorce. So he can't use the Family Account anymore because of different adresses? He's still part of my f...

  • Newbie
  • ...he Family Account anymore because of different adresses? He's still part of my family, so what? Is there any way to use the family account or is the name "Family Account" more a "Household Account"? -.-
  • Billy-J
  • Spotify Star
  • 480 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 480 Views
  • 1 replies
  • 0 likes