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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 130901 Views
  • 32 replies
  • 8 likes
  • 130901 Views
  • 32 replies
  • 8 likes

Problems with family invite

PlanFamily Premium Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI've invited both of my teenage children to join my family premium but when they receive the email and follow the link it says that they need to be living ...

  • Casual Listener
  • Plan Family Premium   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I've invited both of my teenage children to join my family premium but w...
  • Maxim
  • Spotify Star
  • 318 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 318 Views
  • 3 replies
  • 0 likes

Login while travelling trouble

PlanActually Free, mostly PremiumCountry Orginally Brazil, now UKDeviceMoto G 5Operating SystemAndroid Oreo My Question or Issue I am travelling, since December 19th, and I've always used my Spotify normallyBut recently my family signature expired, a...

  • Newbie
  • ...9th, and I've always used my Spotify normally But recently my family signature expired, and we couldn't pay yet Since yesterday i can't use my Spotify because it says that Spotify only work for 14 d...
  • OneByBoo
  • Roadie
  • 448 Views
  • 1 replies
  • 0 likes
  • Other
  • 448 Views
  • 1 replies
  • 0 likes

Family plan wrong owner and address?

Planfamily planCountry Singapore My Question or IssueThanks for checking out my post, Recently i tried to add another family member into my family plan and was not able to because the page for filling in the address prompted that this new member will...

  • Newbie
  •   Plan family plan Country  Singapore   My Question or Issue Thanks for checking out my post,   Recently i tried to add another family member into my family plan and w...
  • Billy-J
  • Spotify Star
  • 460 Views
  • 1 replies
  • 0 likes
  • Other
  • 460 Views
  • 1 replies
  • 0 likes

Can't add family members

PlanFamily premiumCountry United kingdomDeviceLG v30Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I cannot add members to my family account. When I click go nothing happens. Also I was never asked to input an address. I...

  • Visitor
  • Plan Family premium Country  United kingdom Device LG v30 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I cannot add members to my family...
  • Billy-J
  • Spotify Star
  • 328 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 328 Views
  • 1 replies
  • 0 likes

Cannot accept the invitation

We're the friends living together at the same house this is why we prefer the Spotify Family. My friend sent the invitation however when I wrote the address (I'm %100 sure what my address is), It says you're unable to join. How I can solve this probl...

  • Casual Listener
  • We're the friends living together at the same house this is why we prefer the Spotify Family. My friend sent the invitation however when I wrote the address (I'm %100 sure what my address is), I...
  • Brunelicia
  • Community Legend
  • 309 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 309 Views
  • 4 replies
  • 0 likes

Superuser Contribution Family members kicked off on holidays?

PlanPremiumCountrySingapore Device(iPhone Samsung PC)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue We have a familyplan running in Singapore for my wife and I and 2 kids.My wife and I travelled to the US 2 days ago for ...

  • Newbie
  • Plan Premium Country Singapore  Device (iPhone Samsung PC) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  We have a familyplan r...
  • Guido
  • Spotify Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mobile App Wont Upgrade Fully to Premium

PlanPremiumCountry CanadaDeviceiPhone XOperating SystemWindows 10 My Question or IssueI recently joined a fmaily plan for spotify premium. My desktop app is fully upgraded, and has all the premium features. Though on my iPhone X, I don't think it has...

  • Newbie
  • ...nderneath. There is so songs tab, or anything else that the rest of the members of the family plan have.   Additionally, when I saved an album, the songs themselves would have to be saved again s...
  • Katerina
  • Spotify Legend
  • 237 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 237 Views
  • 1 replies
  • 0 likes

premium to family plan and lost playlist

Plan-Premium to family planCountry-USA DeviceiPhone 7, Operating SystemiOS 10 My Question or Issue Hello.. Originally, my husband and I were on premium plans. Last night we switched to Family Plan. I apologize in advance if this confusing, but honest...

  • Casual Listener
  • Plan-Premium to family plan Country-USA   Device iPhone 7,  Operating System iOS 10    My Question or Issue  Hello.. Originally, my husband and I were on premium p...
  • stameneP3
  • Casual Listener
  • 1123 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 1123 Views
  • 2 replies
  • 1 likes

Google Home Mini - Scam Promotion

PlanPremium Family Country USADeviceiPhone 8Operating SystemiOS 10 My Question or Issue I received a special promotional code from Spotify for a complimentary Google Home Mini. I immediately purchased the item in mid-December through Google Store. I ...

  • Newbie
  • Plan Premium Family  Country  USA Device iPhone 8 Operating System iOS 10   My Question or Issue   I received a special promotional code from Spotify for a c...
  • Neko76
  • Newbie
  • 5455 Views
  • 1 replies
  • 11 likes
  • Premium for Family
  • 5455 Views
  • 1 replies
  • 11 likes

Superuser Contribution Probleem met familie abbo

Goeie dag, heb nu een maandje spotify familie abbonoment. Deze **bleep** ik samen met mijn vriendin en we wonen samen.nu staat er dat je gescheiden sugesties hebt maar onze sugesties staan samen. En elke keer al ik aan het luisteren ben en zij gaat o...

  • Newbie
  • Goeie dag,   heb nu een maandje spotify familie abbonoment.  Deze **bleep** ik samen met mijn vriendin en we wonen samen. nu staat er dat je gescheiden sugesties hebt maar onze sugestie...
  • Daisy
  • Spotify Legend
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution Richiesta

Se avviassi Spotify family e risiedessi in un altro indirizzo potrei far accedere anche le mie due sorelle che sono con i miei genitori?

  • Newbie
  • Se avviassi Spotify family e risiedessi in un altro indirizzo potrei far accedere anche le mie due sorelle che sono con i miei genitori?
  • Daisy
  • Spotify Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution Kicked out from Spotify Family subscription

PlanPremium (Family) Country Philippines DeviceHuaweiOperating SystemAndroid Oreo My Question or Issue My mom was kicked out from our Spotify family subscription. She's not aware that Spotify sent her an email for verification. Can you please help us...

  • Regular
  • Plan Premium (Family)  Country  Philippines  Device Huawei Operating System Android Oreo   My Question or Issue  My mom was kicked out from our Spotify family...
  • Daisy
  • Spotify Legend
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Family premium is not working

PlanPremiumCountry NetherlandsDeviceIphone 7Operating SystemiOS 12.2.1.2 My Question or IssueHi, my brother changed the spotify account to a family premium. I accepted his invited but since then I only have a free membership and I cannot change it to...

  • Newbie
  • Plan Premium Country  Netherlands Device Iphone 7 Operating System iOS 12.2.1.2   My Question or Issue Hi, my brother changed the spotify account to a family premium. I accepted h...
  • Maxim
  • Spotify Star
  • 266 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 266 Views
  • 1 replies
  • 0 likes

Solved!! Im under a family subscription, if i cancel mine out of nowhere will the other accounts vanish too?

PlanPremiumCountry AUDeviceIphone xsOperating SystemLatest My Question or Issueim Under a family subscription.. but if i cancel my subscription out of nowhere, will the other accounts under the family sub be cancelled too ?

  • Newbie
  • Plan Premium Country  AU Device Iphone xs Operating System Latest   My Question or Issue im Under a family subscription.. but if i cancel my subscription out of nowhere, will t...
  • Maxim
  • Spotify Star
  • 2100 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 2100 Views
  • 1 replies
  • 0 likes

Email to invite family member NEVER sends.

I've tried this on multiple computers, multiple browsers, and multiple phones. No matter what I do there is no solution to this. I cannot send an email to invite a family member. It has not send no matter how many times I've tried over the last year....

  • Newbie
  • I've tried this on multiple computers, multiple browsers, and multiple phones. No matter what I do there is no solution to this. I cannot send an email to invite a family member. It has not send no m...
  • Nico
  • Community Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 213 Views
  • 1 replies
  • 0 likes

Can't get my daughter up and running, 'submit' button stays greyed out.

PlanPremiumCountry AustraliaDevicevariousOperating SystemAndroid My Question or IssueMy daughter gets the invite and we fill the details in but the 'submit' button stays greyed and we can't submit. I have tried re sending the invite and tried her pho...

  • Newbie
  •   Plan Premium Country  Australia Device various Operating System Android   My Question or Issue My daughter gets the invite and we fill the details in but the 'submit'...
  • Nico
  • Community Legend
  • 245 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 245 Views
  • 1 replies
  • 0 likes

uscita da un piano famiglia

vorrei uscire da un piano famiglia ma non ci riesco, dopo aver effettutuato tutta la procedura per annullare l'abbonamento, rimane tutto semplicemente uguale a prima come se non avessi cambiato nulla non sono io il gestore del abbonamento e non so se...

  • Casual Listener
  • vorrei uscire da un piano famiglia ma non ci riesco, dopo aver effettutuato tutta la procedura per annullare l'abbonamento, rimane tutto semplicemente uguale a prima come se non avessi cambiato nulla...
  • eL999
  • Casual Listener
  • 3254 Views
  • 5 replies
  • 0 likes
  • 3254 Views
  • 5 replies
  • 0 likes

Modifica account da Premium a Family

PlanFamiyl/PremiumCountryItaly My Question or Issue Ho (avevo?) un abbonamento Premium, poi abbiamo sottoscritto un abbonamento Family e, tramite invito, sono passata a quello. Ora non posso però disattivare l'abbonamento premium perché entrando con ...

  • Newbie
  • Plan Famiyl/Premium Country Italy     My Question or Issue  Ho (avevo?) un abbonamento Premium, poi abbiamo sottoscritto un abbonamento Family e, tramite invito, sono p...
  • Brunelicia
  • Community Legend
  • 809 Views
  • 1 replies
  • 0 likes
  • 809 Views
  • 1 replies
  • 0 likes

unable to join family plan

Hi everyone,I just changed my spotify premium to spotify family so my family members can use it too.Well when I send invite to my brother he is unable to join. I have no idea why, i cheched if he is writing the adress right and he is, so why he can't...

  • Regular
  • Hi everyone, I just changed my spotify premium to spotify family so my family members can use it too. Well when I send invite to my brother he is unable to join. I have no idea why, i cheched if h...
  • VIDEODROME_
  • Regular
  • 465 Views
  • 2 replies
  • 0 likes
  • Spotify family address issues
  • 465 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium subscription error - Can't Beleive it

Hi,I subscribe Spotify premium for family yearly, but i receive just a normal spotify premium account for ONLY one member. How can i solve?I see that spotify doesn't also have a phone number to solve this problem. My room mates now are angry about th...

  • Casual Listener
  • Hi, I subscribe Spotify premium for family yearly, but i receive just a normal spotify premium account for ONLY one member. How can i solve? I see that spotify doesn't also have a phone number to s...
  • Katerina
  • Spotify Legend
  • 360 Views
  • 2 replies
  • 0 likes
  • 360 Views
  • 2 replies
  • 0 likes