Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help verifying your Premium for Family.
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Hi, I am the premium family account holder, however it is saying that I am not. Please can this be resolved asap
My girlfriend has a spotify family subscription with her grandmother and grandfather who she lives with, now do we have the question if her grandfather will be able to make use of the subscription. Does anyone know? if so please tell me
PlanPremiumCountry BrazilDeviceiPhone 5 and computer.Operating SystemiOS 10 and Windows 10. My Question or Issue I changed my payment method, from a credit card to another, and charged me $ 10 ($ 2.75) for this simple information update. This situati...
PlanFamilyCountry Ireland My Question or Issue Hey, A member of my family was removed as they did not verify their account in time as they were busy / traveling with work. Tried to add them again but I couldn't. Can you help me add them back. Thanks.
Dear All, I was invited to Spotify family. I am adding our home address but system doest accept provided address (street, zip code, etc.). Where person who invited me can check proper address which was provided before. Right now, I am with him lookin...
PlanFreeCountry Turkey My Question or Issue Hi. I was using Spotify Premium for Family for 4-5 months. We canceled our first plan and created another plan with my family. I used it for a month. And Spotify sent me a mail that said we can't confirm yo...
PlanPremium familyCountry USA Device(iPhone 8, ihone 7, PC,Operating System(iOS 10, Windows 10,etc.) My Question or Issue I have sent invitations to my son and daughter, but the invitation link doesn't go anywhere. It asks to login, which has to be d...
PlanFree/PremiumCountry DeviceiPhone 6SOperating SystemiOS 12 My Question or Issue Hi there! I recently join my new house mate’s Premium Family plan. After a week of enjoying the awesome Premium features, I found myself got kicked out of the plan! Wh...
PlanPremiumCountryGermanyDeviceSamsung Galaxy 8+Operating SystemAndroid OreoMy Question or IssueHallo zusammen, Ich habe für Premium Family Lastschrift eingerichtet und für folgende Lastschriften einen Haken gesetzt.Allerdings funktioniert das nicht,...
Hey guys. My family members can't get verify by spotify premium for family. We live in same adress (as our accounts information shows), but one of members gets downgraded to free spotify version. Any thougts?
Device(iPhone x) My Question is that my husband is the account holder for our Family Premium however we can't access his account off the FB page where our premium account is off of for some reason but his free one is still accessible though? We are t...
I recently got kicked off a family plan and they have sent me the email to log back on and it won’t work. We reside at the same address and idk what to do???
PlanFamily PremiumCountry USA DeviceiPhone 5sOperating SystemiOS 12.0.1 My Question or IssueI have a Family Premium Plan. This morning i login (iphone app) and both the Radio and Browse icons are gone. My wife and daughter still have them. It is only...
Sadece kullanılabilir. Ne kadar çok kolaylaşmalıdır, bizim için denememiz ve yardım etmemiz gerekir.PlanSerbest Ülke Türkiyecihaz(iPhone 6 plusÇalış sistemi(iOS 12 I purchased a premium for the student, but my account seems to be free in practice, al...
Earlier this year I bought Premium for a year for a reduced price, I believe it was a sale at the start of the year. I finally got Premium for Family running with my family. My question now is: does my original Premium year-subscription get extended ...
My Question or Issue When attempting to register for Family Premium, I am directed to a link as seen below.404s and heartbreaksWe couldn’t find the page you were looking for. Maybe our FAQ or Community can help?
Hi everyone! I just moved away from my family and moved in with some friends. I am now living at a new address.So I got myself removed from my family's premium account and started a family subscription in my own account. All my friends are new to spo...
PlanPremiumCountryMalaysia DeviceiPhone 8Operating SystemiOS 12.0.1 My Question or Issue My family members are 'kicked out' of the family plan and cannot join the plan when I sent the invitation link. They also said the name of the owner of the plan ...
Entre en mi cuenta premium y no tengo acceso a mis listas o música en general.No puedo acceder a nada!
Buen día El día de hoy se renovo automaticamente la suscripción al plan familiar que adquiri, pero elimino a todas las personas que yo tenia asociadas, les volvi a enviar la invitación pero les aparece este error a todos. ¿Cómo puedo solucionar este ...
