Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help verifying your Premium for Family.
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Contratei o Spotify universitário e foi cobrado duas vezes do meu cartão de crédito e minha conta continua como free.
My sister was removed from the Family Plan with Spotify saying she doesn't share the same adress with me while we obviously live together. Neither one of my family members had this problem, even the ones who doesn't share the last name with me like m...
my daughter has premium and I've now added her account to family premium. Will she still be billed at the end of her 3 month deal for premium? thanks
Hello, im totally new to spotify, and i wanted to know, how "family premium" works.The "Problem" i see is, everyone has to live in 1 House.My Question is now, Im living 4 Houses "away" from my Family, and me and my sister, and my brother want to use ...
Country: CzechDevice: AllOperating System: AllAccount: koutak7 My Question or Issue: Hello, I have issue with connection my family members to family account. I could not pay my old card so I updated my payment information but all my family members we...
My last family plan subscription just ended after 7 months. So we have started a new one. Everyone else has been able to join but I get an error stating I can only change family subscription once a year. But the billing cycle is over and I'm a free u...
PlanPremiumCountry NZDeviceiphoneOperating SystemiOS 10 My Question or Issue Kids are too young for email - how do I connect them to family premium?
Hello, I have a premium account with a family plan. I live in a different country than where my account and credit card are based. I had renewed my credit card, but I was a bit late in updating the information here. Now, I can't seem to update it, I ...
PlanFree/PremiumCountry DeviceSamsung Galaxys8Operating SystemiOS 10, Android Oreo, Windows 10,etc. My Question or IssueI was wondering if Spotify had Premium Family Plan with the Hulu as a bundle. They had the options for indiviuals or students, but...
My Daughters got kick out the family plan, she lives with me and should have no problem with her account, I tried to invite her back but it gives me back a message that the address does not match.I have looked for a way to contact someone at Spotify ...
PlanPremiumCountryGermanyDeviceSamsung Galaxy S8Operating SystemAndroid 8.0 My Question or Issue Hi there,I have a premium plan and have sent an invitation to my wife - of course living in the same houshold. After submitting the registration form an ...
PlanPremiumNetherlands My Question or IssueI got the verification email from spotify for Family and I verified my address within the 7 day window. Still I got an email 7 days later that my address was not verified. I live at the same address as the o...
PlanPremiumCountry PhilippinesDeviceHuawei P20 ProOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I was able to add my husband in my premium family subscription even though i realised after 1 month that he has entered som...
No puedo añadir a mi mujer al plan familiar. Hace ya tiempo se le desabilito la cuenta por no confirmar un email de Spotify para confirmar su lugar de residencia y desde entonces no logro volver a darla de alta en el nuevo plan familiar. Premium Fami...
The Missus and I were thinking of getting the family premium for the kids and ourselves they age from 14yo to 12yo .We have just heard Nicki Minajs new album courtesy of my release radar playlist updated by Spotify weekly and the album is not suitabl...
I am paying for a family membership but it seems this is not active. I have invited all my family members but they only have Spotify free. How can I reinvite them? Using Samsung s8
PlanPremiumCountryHonduras DeviceiPhone 8 plusOperating SystemiOS 12 My Question or IssueI can`t add my wife and my daugther because said that the address is not correct.I don`t remember what address i put, please help me.I can`t see what address put...
Ich ziehe gerade mit meiner Famillie um. Habe vorher mit allen Spotify Family genutzt und muss ja nun meine Adresse ändern.Überall steht, dass man sich ein komplett neues Konto erstellen muss. Aber ist das wirklich nötig, oder reicht es, Spotify Fami...
PlanFamily PlanCountry BelgiumDevice(Samsung Galaxy S7, Macbook Pro 2017) My Question or Issue I live with a couple of friends in the same appartment. We are all in the same family plan, but 2 of us constantly get kicked out. We've tried to make a ne...
Salve, sto provando ad acquistare il pacchetto familiare, ma mi da questo errore: si è verificato un problema con il tuo credito o con il gestore pagamenti. ho controllato anche le pagine di spotify, risulta tutto in regola per la mia carta. che poss...