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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131444 Views
  • 32 replies
  • 8 likes
  • 131444 Views
  • 32 replies
  • 8 likes

Solved!!Superuser Contribution Adding members to Premium Family - address problem

   I am trying to add a family member to my Premium Family subscription, and even though she has been putting in the exact same address we both live in and have on our Spotify accounts, the system does not recognize our addresses as being the same, a...

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  • Newbie
  •    I am trying to add a family member to my Premium Family subscription, and even though she has been putting in the exact same address we both live in and have on our Spotify accounts, the s...
  • Vasil
  • Moderator
  • 6278 Views
  • 8 replies
  • 2 likes
  • Premium for Family
  • 6278 Views
  • 8 replies
  • 2 likes

Premium family & gift cards

I was planning om up grading my audible single premium to family. Shutting down my audible account and using family Spotify so my kids can listen to audiobooks. For the top up beyond the free hours (which I will use) they are being gifted audible vou...

  • Visitor
  • I was planning om up grading my audible single premium to family.  Shutting down my audible account and using family Spotify so my kids can listen to audiobooks. For the top up beyond the free h...
  • Maxim
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 126 Views
  • 1 replies
  • 0 likes

Superuser Contribution error message saying the password is too short but it's not

I signed up for the premium account and sent the invite to join my spotify account to my husband. When he was prompted to create an account he kept getting the error message that the password was too short. Regardless of how long the password is, he ...

  • Visitor
  • I signed up for the premium account and sent the invite to join my spotify account to my husband. When he was prompted to create an account he kept getting the error message that the password wa...
  • Maxim
  • Spotify Star
  • 1842 Views
  • 8 replies
  • 1 likes
  • 1842 Views
  • 8 replies
  • 1 likes

How best switch primary in Duo?

DuoPremiumUSA Apple(iPhone, MacBoo Pro, Android)Operating System(iOS 17, Android, Catalina) I love audiobooks while my spouse does not but, since he's primary on our duo account, I can't use them (a very odd policy, I must say). We want to switch me ...

  • Casual Listener
  • Duo Premium USA   Apple (iPhone, MacBoo Pro, Android) Operating System (iOS 17, Android, Catalina)   I love audiobooks while my spouse does not but, since he's primary on our duo a...
  • Maxim
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 195 Views
  • 1 replies
  • 0 likes

Moved Country on Family Plan

PlanPremium FamilyCountryNZ to UKMy Question or IssueI have a Premium Family plan and moved from NZ to the UK. I tried to add a new family member (myself but another email account) and entered the NZ address but it would not add me. I then changed th...

  • Newbie
  • Plan Premium Family Country NZ to UK My Question or Issue I have a Premium Family plan and moved from NZ to the UK.  I tried to add a new family member (myself but another email account) a...
  • Maxim
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 107 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't join a family plan with the right address

After I opened the invitation from one of my family members and filled in the correct address, it suggested the wrong one. Finally, when I was suggested the correct address and entered it, it still said that it was wrong. We've checked the address a ...

  • Visitor
  • After I opened the invitation from one of my family members and filled in the correct address, it suggested the wrong one. Finally, when I was suggested the correct address and entered it, it still s...
  • Maxim
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 135 Views
  • 1 replies
  • 0 likes

Family premium

Joined the family premium in June 2023. Took the 6 month package. It expired today, and the rest of my family joined without a problem. However, for me it shows an error code saying that I can only join a Spotify Premium Package once in 12 months. Wh...

  • Visitor
  • Joined the family premium in June 2023. Took the 6 month package. It expired today, and the rest of my family joined without a problem. However, for me it shows an error code saying that I can only j...
  • Maxim
  • Spotify Star
  • 101 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 101 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I remove old family plan members music from profile

My brother used to be on my premium family plan, however he moved out over a year ago and got his own plan. I removed him from my family in Spotify, but all of his music still shows up in my profile. This was done over a year ago. My wrapped was all ...

  • Casual Listener
  • My brother used to be on my premium family plan, however he moved out over a year ago and got his own plan. I removed him from my family in Spotify, but all of his music still shows up in my p...
  • Maria
  • Moderator
  • 152 Views
  • 2 replies
  • 0 likes
  • 152 Views
  • 2 replies
  • 0 likes

Plan manager

HiI have a Family plan, Now I want to make changes, unfourtunately I dont remeber the userid or password for the planmanger. I have the useridand password for the plan member(s). Can you please help. Please email to **bleep** PlanFree/PremiumCountry ...

  • Newbie
  • Hi I have a Family plan, Now I want to make changes, unfourtunately I dont remeber the userid or password for the planmanger. I have the useridand password for the plan member(s). Can you please h...
  • Maxim
  • Spotify Star
  • 115 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 115 Views
  • 1 replies
  • 0 likes

Refund

I forgort to cancel the subscrbtion and the payment was automatically made.Please give me a refund.

  • Casual Listener
  • I forgort to cancel the subscrbtion and the payment was automatically made. Please give me a refund.
  • Maxim
  • Spotify Star
  • 110 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 110 Views
  • 1 replies
  • 0 likes

Switch managers?

None of the below informatPlanPremium familyCountryUSA DeviceSamsung S10 ultra My Question or Issue How can I switch managers? My husband is the manager but I'd like to become manager so that I can access the audio books

  • Visitor
  • None of the below informat Plan Premium family Country USA  Device Samsung S10 ultra   My Question or Issue  How can I switch managers? My husband is the manager but I'd l...
  • Maxim
  • Spotify Star
  • 113 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 113 Views
  • 1 replies
  • 0 likes

Family plan México

¡Hola! Perdón por mi inglés, tengo un plan premium con pago mensual pero quiero cambiarme al plan familiar con pago anual ¿es posible? ¿Pueden ayudarme a mostrarme cómo? muchas gracias.

  • Visitor
  • ¡Hola! Perdón por mi inglés, tengo un plan premium con pago mensual pero quiero cambiarme al  plan familiar con pago anual ¿es posible? ¿Pueden ayudarme a mostrarme cómo?  muchas gracias.
  • Maxim
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 139 Views
  • 1 replies
  • 0 likes

Vom Premium mit JAHRESABO auf Family

Hello,I have been a premium user for a few months. I purchased my subscription for 99.- in one payment, so there are no monthly costs. If I switch to Family now, I see everywhere that there is a monthly payment. Can I switch without having to pay dou...

  • Visitor
  • Hello, I have been a premium user for a few months. I purchased my subscription for 99.- in one payment, so there are no monthly costs.   If I switch to Family now, I see everywhere that t...
  • Maxim
  • Spotify Star
  • 99 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 99 Views
  • 1 replies
  • 0 likes

Superuser Contribution Collaborative playlists broken

Made a public collaborative playlist and friends are unable to add tracks! What the heck? The playlist is "SwordfireX5 2023" and it is not working. PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS ...

  • Visitor
  • Made a public collaborative playlist and friends are unable to add tracks! What the heck? The playlist is "SwordfireX5 2023" and it is not working.          Plan F...
  • Nasky
  • Newbie
  • 624 Views
  • 8 replies
  • 1 likes
  • Premium for Family
  • 624 Views
  • 8 replies
  • 1 likes

Solved!! Preiserhöhung für "neue Kunden" erhalten - obwohl ich alter Kunde bin

PlanPremium FamilyCountryGermanyMy Question or IssueLiebes Forum,ich erhielt heute die vorsorgliche Kündigung sowie die Ankündigung einer Preiserhöhung von 14,99 auf 17,99 €.Die Erhöhung soll aber lt. Text nur für "neue Kunden", ab dem 02. Oktober 20...

  • Regular
  • Plan Premium Family Country Germany My Question or Issue Liebes Forum, ich erhielt heute die vorsorgliche Kündigung sowie die Ankündigung einer Preiserhöhung von 14,99 auf 17,99 €. D...
  • Maxim
  • Spotify Star
  • 281 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 281 Views
  • 3 replies
  • 0 likes

Superuser Contribution Pagamento duplo

Estou sendo cobrada duas vezes pelo meu plano família e eu queria saber o pq

  • Visitor
  • Estou sendo cobrada duas vezes pelo meu plano família e eu queria saber o pq
  • M0N7305
  • Newbie
  • 217 Views
  • 2 replies
  • 0 likes
  • 217 Views
  • 2 replies
  • 0 likes

Solved!! 2 family accounts (re-marraiage)

PlanPremiumCountryUSADeviceAllOperating SystemAll My Question or IssueMy new wife has a family premium account for her ad her daughter. I have a family premium account for me and my two sons. All **bleep** will ensue if she or I cancels our account t...

  • Newbie
  • Plan Premium Country USA Device All Operating System All   My Question or Issue My new wife has a family premium account for her ad her daughter.  I have a family premium a...
  • Maxim
  • Spotify Star
  • 169 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 169 Views
  • 1 replies
  • 1 likes

Superuser Contribution where is my Permium?

Order number: -1-1 Why the 11/23/23 order. Does it expire today? And no emails or messages? Where's my subscription? PlanPremiumCountryPhilippines DeviceALL

  • Visitor
  • Order number: <removed sensitive info>-1-1 Why the 11/23/23 order. Does it expire today? And no emails or messages? Where's my subscription?   Plan Premium Country Philippines  ...
  • Elena
  • Moderator
  • 125 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 125 Views
  • 1 replies
  • 0 likes

I am trying unsuccessfully to log into my family premium account in Gambia. Please advise.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am trying unsuccessfully to log into my family premium account in Gambia. Please advise.

  • Newbie
  • ...rying unsuccessfully to log into my family premium account in Gambia.  Please advise.  
  • Maxim
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 133 Views
  • 1 replies
  • 0 likes

Does downloading data on a family plan download everyone’s data?

I have one of three profiles on a family plan and I want to download my account data and maybe the extended streaming history, but I only want it off of my profile. I’m logged into my profile, but if it’s all connected to the same account would it al...

  • Visitor
  • I have one of three profiles on a family plan and I want to download my account data and maybe the extended streaming history, but I only want it off of my profile. I’m logged into my profile, but i...
  • Maxim
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 137 Views
  • 1 replies
  • 0 likes