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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131510 Views
  • 32 replies
  • 8 likes
  • 131510 Views
  • 32 replies
  • 8 likes

Family members got kicked out of Family Premium

PlanPremium (Family)CountrySingapore My Question or IssueAwhile back, I added my parents into Spotify under my family premium account. They keyed in the correct address but eventually got kicked out. Now I'm trying to add them back in but they can't....

  • Newbie
  • Plan Premium (Family) Country Singapore   My Question or Issue Awhile back, I added my parents into Spotify under my family premium account. They keyed in the correct address but e...
  • Bittencourt
  • Spotify Star
  • 688 Views
  • 1 replies
  • 0 likes
  • 688 Views
  • 1 replies
  • 0 likes

Can't join Premium Family Account

Hi! I am having trouble joining the familiy premium account. I have received the invitation email multiple time and tiped in all the right information but as soon as I click the ok button I get the notification that I cannot join the family account. ...

  • Casual Listener
  • ...utton I get the notification that I cannot join the family account. Does anyone know how to fix this?
  • Bittencourt
  • Spotify Star
  • 1041 Views
  • 4 replies
  • 0 likes
  • Student
  • 1041 Views
  • 4 replies
  • 0 likes

Superuser Contribution Geen uitnodoging ontvangen family premium abbonement

Ik ben uitgenodigd om **bleep** te nemen aan een family account van spotify premium. Echter ontvang ik geen uitnodigingsmail.-ik heb al bij de ongewenste en spammails gekeken.-de uitnodiging is al een aantal keren opnieuw verzonden.-de uitnodiging is...

  • Newbie
  • Ik ben uitgenodigd om **bleep** te nemen aan een family account van spotify premium. Echter ontvang ik geen uitnodigingsmail. -ik heb al bij de ongewenste en spammails gekeken. -de uitnodiging is a...
  • SergioDavid
  • Roadie
  • 569 Views
  • 1 replies
  • 0 likes
  • 569 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Premium kicked an account off that resides in my household.

PlanPremiumCountryUnited States DeviceallOperating Systemall My Question or Issue Family Premium kicked an account off that resides in my household. When trying to reinvite them to the plan, it won't allow them to add their account. Please advise.

  • Newbie
  •   Plan Premium Country United States   Device all Operating System all   My Question or Issue  Family Premium kicked an account off that resides in my household. W...
  • SergioDavid
  • Roadie
  • 1416 Views
  • 1 replies
  • 0 likes
  • 1416 Views
  • 1 replies
  • 0 likes

Not receiving family invite

PlanFree/PremiumCountry DevicePCOperating SystemWindows 10 My Question or Issue My partner shifted from using a solo subscription to a family subscription because i was intrested in using the platform. However i am not recieving the invite mail.I hav...

  • Newbie
  •   Plan Free/Premium Country   Device PC Operating System Windows 10   My Question or Issue  My partner shifted from using a solo subscription to a family subscription b...
  • Maxim
  • Spotify Star
  • 1436 Views
  • 1 replies
  • 0 likes
  • invite
  • 1436 Views
  • 1 replies
  • 0 likes

Solved!! I haven't moved, but my family still can't join my Family plan

I have a Family plan in Austria, where I had my family as "sub accounts". After I replaced my credit card, all my family members got messages saying their address couldn't be verified. I live in the same place for 4 years, I doubt that Spotify has my...

  • Newbie
  •   I have a Family plan in Austria, where I had my family as "sub accounts". After I replaced my credit card, all my family members got messages saying their address couldn't be verified. I...
  • Maxim
  • Spotify Star
  • 718 Views
  • 1 replies
  • 0 likes
  • 718 Views
  • 1 replies
  • 0 likes

Family Premium

PlanFreeCountry UK Device Operating SystemAndroid Oreo My Question or IssueHi I have paid for Family Premium through my PayPal on 26th July but it still says waiting for Spotify to authorise. Can you advise me on how long it usually takes? Thank you.

  • Casual Listener
  • Plan Free Country  UK  Device   Operating System Android Oreo   My Question or Issue Hi I have paid for Family Premium through my PayPal on 26th July but it still s...
  • Maxim
  • Spotify Star
  • 343 Views
  • 3 replies
  • 0 likes
  • 343 Views
  • 3 replies
  • 0 likes

Account hacked now daughter cant use new account on family

My Question or Issue My account was hacked so I changed all details and restarted a Family account but now my daughter can not use her account on my family pack age

  • Newbie
  •     My Question or Issue  My account was hacked so I changed all details and restarted a Family account but now my daughter can not use her account on my family pack age 
  • Noah
  • Spotify Star
  • 614 Views
  • 1 replies
  • 0 likes
  • 614 Views
  • 1 replies
  • 0 likes

unable to enter address to activate family invite

My Question or Issue I have sent a family invite to my daughter. She is able to accept it and goes to the page to enter the address but the submit button does not change colour and let her join. Any ideas?

  • Newbie
  •   My Question or Issue  I have sent a family invite to my daughter. She is able to accept it and goes to the page to enter the address but the submit button does not change colour and l...
  • swede_1080
  • Newbie
  • 1013 Views
  • 1 replies
  • 0 likes
  • 1013 Views
  • 1 replies
  • 0 likes

Solved!! Excluída do plano família mesmo confirmando o cep

Oi! Eu estou no plano família do meu noivo, nós moramos juntos na casa dos pais dele. Até aí tudo bem, mas por 3 vezes eu e os pais dele fomos excluídos do plano família. Dessa última vez eu recebi o e-mail para confirmar meu cep e confirmei o meu e ...

  • Casual Listener
  • Oi! Eu estou no plano família do meu noivo, nós moramos juntos na casa dos pais dele. Até aí tudo bem, mas por 3 vezes eu e os pais dele fomos excluídos do plano família. Dessa última vez eu recebi o...
  • camilaamello
  • Casual Listener
  • 961 Views
  • 2 replies
  • 1 likes
  • Exclusão indevida de membros plano família
    Family member removed
  • 961 Views
  • 2 replies
  • 1 likes

I have a code for premium, but not sure how to use it

PlanPremium FamilyCountry Czech RepublicDeviceiPhone 7Operating System iOSMy Question or Issue Hi there, I have received the code for additional family member for my Premium Family account. I have also created an account in Spotify for my family memb...

  • Newbie
  • Plan Premium Family Country  Czech Republic Device iPhone 7 Operating System  iOS My Question or Issue  Hi there, I have received the code for additional family member f...
  • Loxer
  • Community Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Efetuei o pagamento e não voltou minha conta Premium

Bom dia, Efetuei o pagamento na sexta feira 20/07 da minha conta premium familiar e até hoje não voltou ainda. Já se passaram 5 dias úteis. Obrigado

  • Newbie
  • Bom dia,   Efetuei o pagamento na sexta feira 20/07 da minha conta premium familiar e até hoje não voltou ainda. Já se passaram 5 dias úteis.   Obrigado
  • Bittencourt
  • Spotify Star
  • 537 Views
  • 1 replies
  • 0 likes
  • 537 Views
  • 1 replies
  • 0 likes

Solved!! Problemas com plano familiar

Meu problemaEstou em um plano familiar do Spotify, eu moro no endereço cadastrado do plano familiar, É a casa dos meus pais, no entanto, durante a semana viajo a trabalho e a noite fico na casa da minha namorada que fica em outra cidade, Pequisei na ...

  • Newbie
  •   Meu problema Estou em um plano familiar do Spotify, eu moro no endereço cadastrado do plano familiar, É a casa dos meus pais, no entanto, durante a semana viajo a trabalho e a noit...
  • Bittencourt
  • Spotify Star
  • 1354 Views
  • 1 replies
  • 1 likes
  • 1354 Views
  • 1 replies
  • 1 likes

Superuser Contribution Family don't work via bouygues

Hello Guys, I'm french sorry for my loose english.But I had a subscription Bouygues Telecom and I just change the package. My family signed up with Spotify Family and I want to integrate it. I cann't do it, and my spotify stays offline. What can I do...

  • Newbie
  • Hello Guys,    I'm french sorry for my loose english. But I had a subscription Bouygues Telecom and I just change the package. My family signed up with Spotify Family and I want to i...
  • SergioDavid
  • Roadie
  • 615 Views
  • 1 replies
  • 0 likes
  • 615 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Plan not recognized as premium

Plan: family plan Country: USA Device: iPhone 8 Operating System: latest from Apple My Question or Issue: I have a family plan, which I think is a premium account. However, I am not being recognized as a premium Spotify member through my Google Home ...

  • Newbie
  • Plan: family plan    Country: USA   Device: iPhone 8   Operating System: latest from Apple    My Question or Issue: I have a family plan, which I t...
  • SergioDavid
  • Roadie
  • 1893 Views
  • 1 replies
  • 0 likes
  • Family Plan
    Premium
    rejected
  • 1893 Views
  • 1 replies
  • 0 likes

Superuser Contribution Escuchar o organizar por ARTISTAS (NO FAVORITOS)

Plan PremiumCountry Spain Device iPhone 8, Macbook Pro My Question or Issue: Ciao, como organizar o escuchar canciones según el ARTISTA (no favoritos)?

  • Regular
  • Plan Premium Country Spain   Device iPhone 8, Macbook Pro   My Question or Issue:   Ciao, como organizar o escuchar canciones según el ARTISTA (no favoritos)?  
  • SergioDavid
  • Roadie
  • 1361 Views
  • 1 replies
  • 0 likes
  • artistas
  • 1361 Views
  • 1 replies
  • 0 likes

Superuser Contribution Eliminar especificamente una cancion descargada

Plan PremiumCountry SpinDevice iPhone and Macbook Pro My Question or Issue: Ciao, como eliminar especificamente una cancion descargada SIN ELIMINAR LO del playlist ni eliminar TODO lo descargado?

  • Regular
  • Plan Premium Country Spin Device iPhone and Macbook Pro   My Question or Issue:   Ciao, como eliminar especificamente una cancion descargada SIN ELIMINAR LO del pl...
  • SergioDavid
  • Roadie
  • 901 Views
  • 1 replies
  • 0 likes
  • cancion
    eliminar
  • 901 Views
  • 1 replies
  • 0 likes

Does the spofity family plan allow for each individuals to stream music?

Hello I am having trouble finding the answer. Can different members stream their own music separately if they have their own account under the family plan? I don't want my family to interrupt my streaming, but I do want a family plan. Also would they...

  • Newbie
  • Hello I am having trouble finding the answer. Can different members stream their own music separately if they have their own account under the family plan? I don't want my family to interrupt my s...
  • Loxer
  • Community Legend
  • 2016 Views
  • 1 replies
  • 0 likes
  • 2016 Views
  • 1 replies
  • 0 likes

Premium Family

PlanPremiumCountry UKDeviceiPhoneOperating SystemIOS My Question or IssueHi. I want to allow my son to use Spotify and have paid for Family. We share an e-mail address and every time I click the invite accept link it just goes to the subscription pag...

  • Newbie
  • Plan Premium Country  UK Device iPhone Operating System IOS   My Question or Issue Hi. I want to allow my son to use Spotify and have paid for Family. We share an e-mail address a...
  • Luke
  • Spotify Star
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Inclusão no Plano Familiar

Minha mãe e minha prima estavam inclusas no meu plano familiar e ambas foram tiradas e agora não consigo incluí- las novamente pois quando elas tentam se cadastrar aparece a mensagem automática que elas não podem participar. Preciso de um reset pois ...

  • Visitor
  • Minha mãe e minha prima estavam inclusas no meu plano familiar e ambas foram tiradas e agora não consigo incluí- las novamente pois quando elas tentam se cadastrar aparece a mensagem automática que e...
  • Bittencourt
  • Spotify Star
  • 585 Views
  • 1 replies
  • 0 likes
  • PROBLEMAS
  • 585 Views
  • 1 replies
  • 0 likes