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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131446 Views
  • 32 replies
  • 8 likes
  • 131446 Views
  • 32 replies
  • 8 likes

Superuser Contribution Family subscription

Hi, I am trying to start a Family subscription, but when I enter my credit card information, it says that there was a failure with the payment. I have used 2 different credit cards, and it is still not working... I have checked and all the informatio...

  • Newbie
  • Hi, I am trying to start a Family subscription, but when I enter my credit card information, it says that there was a failure with the payment. I have used 2 different credit cards, and it is still n...
  • SergioDavid
  • Roadie
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Superuser Contribution DOGRULAMA YAPILDI ANCAK PREMIUMU ALAMIYORUM

Dun aksam Ogrenci uyeligine basvurdum. Dogrulamak icin belge gonderdim bu sabah dogrulama mesaji geldi. Mesaja tikladim ancak aradigin sayfa artik yok seklinde bi mesaj cikti. Sonra yeniden basvuru yapayim dedim daha once basvurdun seklinde bir yazi ...

  • Casual Listener
  • Dun aksam Ogrenci uyeligine basvurdum. Dogrulamak icin belge gonderdim bu sabah dogrulama mesaji geldi. Mesaja tikladim ancak aradigin sayfa artik yok seklinde bi mesaj cikti. Sonra yeniden basvuru y...
  • SergioDavid
  • Roadie
  • 696 Views
  • 1 replies
  • 2 likes
  • Ogrenci Premium Hata
  • 696 Views
  • 1 replies
  • 2 likes

Superuser Contribution Spotify ogrenci odemesi gerceklesti fakat premium acilmadi

Odeme gerceklesmis shher id dogrulanmis ogrenci olduguma dair fakat premium acilmamis para iadesini nasil yapiyoruz?

  • Newbie
  • Odeme gerceklesmis shher id dogrulanmis ogrenci olduguma dair fakat premium acilmamis para iadesini nasil yapiyoruz?
  • SergioDavid
  • Roadie
  • 475 Views
  • 3 replies
  • 1 likes
  • 475 Views
  • 3 replies
  • 1 likes

Superuser Contribution Aile Premium

Aile yoneticisi defalarca kez katilim davetiyesi gondermesine ragmen hesabim hala premium olmadi.Formlari eksiksiz ve hatasiz doldurdum. Adres hatasi vb. Seyler yok. Hesabim en kisa zamanda nasil premium olur ?

  • Visitor
  • Aile yoneticisi defalarca kez katilim davetiyesi gondermesine ragmen hesabim hala premium olmadi.Formlari eksiksiz ve hatasiz doldurdum. Adres hatasi vb. Seyler yok.  Hesabim en kisa zamanda nas...
  • SergioDavid
  • Roadie
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

Superuser Contribution It is not possible to ad my daughter to our Family account again

Hello,we have no possibility to ad my daughter to our Family account again.She was kicked off a few days before, although she had been joining for several years.Yesterday I had a chat with your support and we tried to use the links and information wh...

  • Newbie
  • Hello, we have no possibility to ad my daughter to our Family account again. She was kicked off a few days before, although she had been joining for several years. Yesterday I had a chat with y...
  • SergioDavid
  • Roadie
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why my brother deleted

why my brother account deleted from my list, he is a pilot and traveling so much what the **bleep**

  • Newbie
  • why my brother account deleted from my list, he is a pilot and traveling so much what the **bleep**
  • SergioDavid
  • Roadie
  • 330 Views
  • 2 replies
  • 0 likes
  • 330 Views
  • 2 replies
  • 0 likes

Family Membership causing Discord issues

PlanPremiumCountryCanadaDevicePC, DiscordOperating SystemWindows 10, Android Nougat My Question or IssueMy family uses the family premium, and I link my discord to my spotify. We all use seperate accounts, but when my sister listens to music on her a...

  • Casual Listener
  • Plan Premium Country Canada Device PC, Discord Operating System Windows 10, Android Nougat   My Question or Issue My family uses the family premium, and I link my discord to my s...
  • Nico
  • Community Legend
  • 1145 Views
  • 1 replies
  • 0 likes
  • Discord
  • 1145 Views
  • 1 replies
  • 0 likes

Family Premium Acting Like Free Account

Plan: Family PremiumCountry: Canada My Question or Issue I recently started a family premium account with my partner. We just moved into a new place together. We both had premium accounts through our mobile service provider. That subscription was can...

  • Casual Listener
  •   Plan: Family Premium Country: Canada    My Question or Issue   I recently started a family premium account with my partner. We just moved into a new place together. W...
  • amarkkaufman
  • Casual Listener
  • 854 Views
  • 2 replies
  • 0 likes
  • 854 Views
  • 2 replies
  • 0 likes

Superuser Contribution family plan turned back to free account

I was recently added to a family plan but today when I opened spotify on my ipad I heard ads. Now when I log into spotify on my computer it says I'm back to a free account. What happened?

  • Newbie
  • I was recently added to a family plan but today when I opened spotify on my ipad I heard ads. Now when I log into spotify on my computer it says I'm back to a free account. What happened?
  • SergioDavid
  • Roadie
  • 377 Views
  • 1 replies
  • 0 likes
  • 377 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium olacam ins

gunlerdir yaziyorum. 1 tane donus almadim. NE KADAR DANDIK BIR EKIPSINIZ. PARA VERIYORUZ PREMIUM OLAMIYORUZ

  • Regular
  • gunlerdir yaziyorum. 1 tane donus almadim. NE KADAR DANDIK BIR EKIPSINIZ. PARA VERIYORUZ PREMIUM OLAMIYORUZ
  • SergioDavid
  • Roadie
  • 354 Views
  • 1 replies
  • 0 likes
  • Other
    Student
  • 354 Views
  • 1 replies
  • 0 likes

Superuser Contribution I payd by Ideal for Spotify Family, 6 days ago, but we still dont got it!

It's really annoying that I payd for it 6 days ago and I still got Spotify Free.. What do I pay for then? i've tried everything, from loggin in with username/emailadress to update payment but I can't, it only says to buy premium, but like I said; I a...

  • Newbie
  • It's really annoying that I payd for it 6 days ago and I still got Spotify Free.. What do I pay for then? i've tried everything, from loggin in with username/emailadress to update payment but&nb...
  • SergioDavid
  • Roadie
  • 558 Views
  • 1 replies
  • 0 likes
  • 558 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family premium kicked everyone out

So I started a family premium on 12/2/18 then on 12/3/18 Spotify kicked all the members out and now when I try to add them back, it says that the members cannot join the family. How do I resolve this?

  • Newbie
  • So I started a family premium on 12/2/18 then on 12/3/18 Spotify kicked all the members out and now when I try to add them back, it says that the members cannot join the family. How do I r...
  • SergioDavid
  • Roadie
  • 610 Views
  • 1 replies
  • 0 likes
  • 610 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan familiar

Quiero suscribirme a un plan familiar con mi padre, mi mujer, mi hermana y mi cunado pero no vivimos en la misma direccion fisica, es decir mi mujer y mi padre vivimos en la misma direccion fisica exceptuiando mi hermana/cunado, seria posible una cue...

  • Newbie
  • Quiero suscribirme a un plan familiar con mi padre, mi mujer, mi hermana y  mi cunado pero no vivimos en la misma direccion fisica, es decir mi mujer y mi padre vivimos en la misma direccion fis...
  • SergioDavid
  • Roadie
  • 441 Views
  • 1 replies
  • 0 likes
  • Familiar
    suscripcion
  • 441 Views
  • 1 replies
  • 0 likes

Superuser Contribution Members cannot join my family

Hello everybody Here I am with a Spotify family account. Goal 2 members of my family cannot reach. It marks that they can not join the family.... How can I make it work?Thank you Antoine

  • Newbie
  • Hello everybody  Here I am with a Spotify family account. Goal 2 members of my family cannot reach. It marks that they can not join the family....  How can I make it work? Thank you&n...
  • SergioDavid
  • Roadie
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

Transfer playlist from girlfreinds account to Family account

PlanPremium/familyCountry SwedenDeviceAll plattformsOperating System- My Question or Issue Hello! I just moved in with my GF and started a Family account, my question is how do I transfer her playlists to her new account under the family account ? Is...

  • Newbie
  • Plan Premium/family Country  Sweden Device All plattforms Operating System -   My Question or Issue  Hello!  I just moved in with my GF and started a Family account, m...
  • jsannn
  • Community Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family acount was cancelled

Hello, you cancelled my acount to family premium - the same with my sisters. She already wrote you. Reason in email was “that you cant confirm adress”. But we have premium 5 members our family and we living on the same adress. We want our family prem...

  • Casual Listener
  • Hello,    you cancelled my acount to family premium - the same with my sisters. She already wrote you. Reason in email was “that you cant confirm adress”. But we have premium 5 members o...
  • Viktorie
  • Casual Listener
  • 632 Views
  • 2 replies
  • 0 likes
  • 632 Views
  • 2 replies
  • 0 likes

Superuser Contribution My Premium family plan got downgraded to a regular plan!

Hello, I have recently started a premium plan with some relatives, but it seems like it got downgraded to a regular plan out of nothing. I wasn't notified of this at all. I just received an email today saying that there was a failure in the payment, ...

  • Casual Listener
  • ...€ of the family plan, and also my family is gone, what happened?
  • MaríaCamila
  • Roadie
  • 505 Views
  • 1 replies
  • 0 likes
  • Payment Problems
  • 505 Views
  • 1 replies
  • 0 likes

Account problem

Plan -Free - trying to connect to Family plan. Country Ireland/Poland DeviceSony Xperia Z5Operating SystemAndroid My Question or Issue My son has had a spotify premium account for nearly a year now and today we changed his plan from Spotify Premium t...

  • Newbie
  •   Plan - Free - trying to connect to Family plan.   Country  Ireland/Poland  Device Sony Xperia Z5 Operating System Android   My Question or Issue  My son h...
  • Maxim
  • Spotify Star
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Solved!! Du kannst diesen Premium Family Abo nicht beitreten

PlanPremium FamilyCountryGermany Hi, my brother and girlfriend got kicked out of my family abo despite living in the same apartment. As far as I know they answered the confirmation email. How was this even verified?

  • Visitor
  • Plan Premium Family Country Germany   Hi, my brother and girlfriend got kicked out of my family abo despite living in the same apartment. As far as I know they answered the confirmation e...
  • Maxim
  • Spotify Star
  • 981 Views
  • 1 replies
  • 0 likes
  • 981 Views
  • 1 replies
  • 0 likes