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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 130909 Views
  • 32 replies
  • 8 likes
  • 130909 Views
  • 32 replies
  • 8 likes

Superuser Contribution Spotify no puede verificar mi cuenta de Plan Familiar aunque resido en la misma dirección

Al parecer este es un problema frecuente y espero que se solucione. Comparto domicilio con mi prima y unos amigos, nos inscribimos al plan familiar porque vivimos juntos y ayer noté que mi plan pasó de premium a gratis. Encontré en este foro que debí...

  • Newbie
  • Al parecer este es un problema frecuente y espero que se solucione. Comparto domicilio con mi prima y unos amigos, nos inscribimos al plan familiar porque vivimos juntos y ayer noté que mi plan pasó ...
  • _a4-br61vaoms
  • Newbie
  • 8874 Views
  • 10 replies
  • 0 likes
  • Ongoing Issues
    plan familiar
  • 8874 Views
  • 10 replies
  • 0 likes

Cant upgrade to Premium Family

Hello,wanted to upgrade my account to premium family but it is not possible.Please check and fix

  • Newbie
  •   Hello, wanted to upgrade my account to premium family but it is not possible. Please check and fix 🙂
  • Luke
  • Spotify Star
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

spotify premium family

hi! me and my dad decided to get fre family pack, so thah both of us dont pay 99 Nok, each. but what happens with the accounts if we do it? is there a way to transfer all of the playlists?

  • Newbie
  • hi! me and my dad decided to get fre family pack, so thah both of us dont pay 99 Nok, each. but what happens with the accounts if we do it? is there a way to transfer all of the playlists? &n...
  • Luke
  • Spotify Star
  • 379 Views
  • 1 replies
  • 0 likes
  • Account
  • 379 Views
  • 1 replies
  • 0 likes

Playback issue with family account.

I'm experiencing an issue and it seems like my profile and my dad's profile are clashing somehow. He is currently away (not sure if that would affect it), yesterday I was trying to play my music at home through the Sonos but it kept stopping. My dad ...

  • Casual Listener
  •   I'm experiencing an issue and it seems like my profile and my dad's profile are clashing somehow. He is currently away (not sure if that would affect it), yesterday I was trying to play ...
  • Luke
  • Spotify Star
  • 330 Views
  • 3 replies
  • 0 likes
  • 330 Views
  • 3 replies
  • 0 likes

Plano Familiar - Erro - conflito entre usuários

Boa Noite, Assino o Plano Familiar (Brasil), com minha esposa e filha. fazem uns 15 dias que venho tendo problemas de confito quando dois ou mais estao usando o spotify ao mesmo tempo.Ex; Estou no carro e quero ouvir uma musica. Ao logar, já aparece ...

  • Newbie
  • Boa Noite,   Assino o Plano Familiar (Brasil), com minha esposa e filha.   fazem uns 15 dias que venho tendo problemas de confito quando dois ou mais estao usando o spotify ao mesmo tem...
  • Bittencourt
  • Spotify Star
  • 901 Views
  • 1 replies
  • 0 likes
  • 901 Views
  • 1 replies
  • 0 likes

User from family account can't connect

PlanFamily PremiumCountry ChileMy Question or Issue Hi, please your help, because one of our family members can't connect to our premium account. I sent the invitation and she still can't join. She added the address and nothing. What can we do?

  • Casual Listener
  • Plan Family Premium Country  Chile My Question or Issue  Hi, please your help, because one of our family members can't connect to our premium account. I sent the invitation and she s...
  • Bittencourt
  • Spotify Star
  • 748 Views
  • 1 replies
  • 0 likes
  • Premium
    Premium Familiar
  • 748 Views
  • 1 replies
  • 0 likes

Solved!! Meu Plano Familiar Não É Meu?

Bem, vamos do início: Pouco tempo depois dele lançarem o Spotify Familiar, eu o assinei e convidei um monte de gente sem saber que era necessário que todos morassem no mesmo endereço; isso culminou que apenas meu primo e minha esposa ficaram na minha...

  • Visitor
  • Bem, vamos do início: Pouco tempo depois dele lançarem o Spotify Familiar, eu o assinei e convidei um monte de gente sem saber que era necessário que todos morassem no mesmo endereço; isso culminou q...
  • Bittencourt
  • Spotify Star
  • 1139 Views
  • 7 replies
  • 0 likes
  • 1139 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Spotify no pudo verificar la familia, nos saco a todos, y ahora no permite reincorporacion

Plan FalimiarpremiumCountry Chile Device LeEco LePro 3Operating System Android 6.1, y Windows 10 My Question or Issue Spotify no pudo verificar a los familiares y nos saco a los 5 del plan familiar, luego de pagar la mensualidad no nos deja entrar al...

  • Visitor
  • Plan Falimiar premium Country Chile   Device LeEco LePro 3 Operating System Android 6.1, y Windows 10   My Question or Issue   Spotify no pudo verificar a los familiares...
  • Alfredo
  • Roadie
  • 1227 Views
  • 8 replies
  • 0 likes
  • 1227 Views
  • 8 replies
  • 0 likes

Superuser Contribution Account was deleted from family plan

PlanPremium FamilyCountryPolandDeviceGoogle Pixel XL, Macbook ProOperating SystemAndroid, MacOS My Question or IssueHi Spotify!I'm a huge fan of spotify and have been a Premium and fully satisfied user since 2016. Recently I ran into a really frustra...

  • Casual Listener
  • Plan Premium Family Country Poland Device Google Pixel XL, Macbook Pro Operating System Android, MacOS   My Question or Issue Hi Spotify! I'm a huge fan of spotify a...
  • Alfredo
  • Roadie
  • 1286 Views
  • 11 replies
  • 0 likes
  • 1286 Views
  • 11 replies
  • 0 likes

Cant verify family plan address error

Hey there My father invited me to our family plan When I try to verify my account for our plan (US - 33131 zip code) it says To join this Family plan, you must live at the same address as the plan owner. Make sure your account's country is correct. L...

  • Newbie
  • Hey there   My father invited me to our family plan   When I try to verify my account for our plan (US - 33131 zip code) it says    To join this Family plan, you must live a...
  • Maxim
  • Spotify Star
  • 1190 Views
  • 1 replies
  • 0 likes
  • 1190 Views
  • 1 replies
  • 0 likes

Got kicked out from family

I Just Got kıcked out from family it says we couldnt confirm your location

  • Casual Listener
  • I Just Got kıcked out from family it says we couldnt confirm your location
  • Maxim
  • Spotify Star
  • 1048 Views
  • 7 replies
  • 0 likes
  • 1048 Views
  • 7 replies
  • 0 likes

Pay for Premium account but get Free account

PlanPremiumCountry The NetherlandsDeviceiPhone 8Operating SystemIOS 11.4 My Question or IssueSince 3 years I do pay for a Premium/family account; however, since this month we are degaraded to a free account even though we keep on paying the bills...

  • Casual Listener
  • Plan Premium Country  The Netherlands Device iPhone 8 Operating System IOS 11.4   My Question or Issue Since 3 years I do pay for a Premium/family account; however, since this m...
  • Bittencourt
  • Spotify Star
  • 446 Views
  • 3 replies
  • 0 likes
  • 446 Views
  • 3 replies
  • 0 likes

Solved!! Öğrenci İndirimi İptal

Öğrenci İndirimin den yararlanmak istesim ama lise öğrencisiyim rastgele bir üniversitr seçtim kartımdan para çekildi ama premium değilim durumun farkındayım ama para iadesi yapamıyorum.Yardımcı olursanız sevinirim

  • Newbie
  • Öğrenci İndirimin den yararlanmak istesim ama lise öğrencisiyim rastgele bir üniversitr seçtim kartımdan para çekildi ama premium değilim durumun farkındayım ama para iadesi yapamıyorum. Yardımcı ol...
  • 1-i_v0cxjt3i7
  • Newbie
  • 5726 Views
  • 23 replies
  • 2 likes
  • 5726 Views
  • 23 replies
  • 2 likes

Superuser Contribution Plan Familiar premium

PlanFreeCountry ES My Question or Issue Segunda vez que me arruinan el Plan Familiar. Cuando vivía en Lima, me quitaron el Plan de la casa de mi madre, pese a aceptar la invitación, luego le envían un correo diciendo que no han confirmado mi direcció...

  • Newbie
  • Plan Free Country  ES   My Question or Issue  Segunda vez que me arruinan el Plan Familiar. Cuando vivía en Lima, me quitaron el Plan de la casa de mi madre, pese a aceptar la in...
  • SergioDavid
  • Roadie
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

Family Account

Hallo! Ich habe einen Family Account... Warum können wir nicht gleichzeitig Musik hören?? Dann ist der Account ja komplett sinnlos? Bitte um Hilfe!

  • Newbie
  • Hallo!  Ich habe einen Family Account... Warum können wir nicht gleichzeitig Musik hören?? Dann ist der Account ja komplett sinnlos? Bitte um Hilfe! 
  • b4_s-ll0tj9ya
  • Newbie
  • 1910 Views
  • 2 replies
  • 0 likes
  • 1910 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family can't joinpremium for fam

Hola quiero confirmar que direccion tengo en mi plan familiar ya que mi esposa le aparece error al momento de querer ingresar sus datos.. Gracias..

  • Newbie
  • Hola quiero confirmar que direccion tengo en mi plan familiar ya que mi esposa le aparece error al momento de querer ingresar sus datos..   Gracias..
  • Alfredo
  • Roadie
  • 925 Views
  • 4 replies
  • 0 likes
  • 925 Views
  • 4 replies
  • 0 likes

Superuser Contribution Invite will not send

PlanFamilyCountry CanadaDeviceSamsung galaxy 7 My Question or Issue I have a family account and invites will not send to anyone. I have followed all the trouble shooting advice and nothing will work

  • Newbie
  • Plan Family Country  Canada Device Samsung galaxy 7   My Question or Issue  I have a family account and invites will not send to anyone. I have followed all the trouble s...
  • Alfredo
  • Roadie
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Issue playing on multiple devices with Family

I have the family plan for my wife and me. We only play over our phones (iPhone 6s). My phone is logged in under my name and hers is logged in under hers. We are not able to listen to music at the same time and get an error message every time we try ...

  • Newbie
  •     I have the family plan for my wife and me.  We only play over our phones (iPhone 6s).  My phone is logged in under my name and hers is logged in under hers.  We are n...
  • Maxim
  • Spotify Star
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Spotify Premium Family - Active members and inactive members

I have subscribed to Spotify Premium Family for more than a year and until then it was working correctly. A few days ago some of the members were left with the Free account and excluded from the Family plan. I have sent new invitations, some have bee...

  • Newbie
  • I have subscribed to Spotify Premium Family for more than a year and until then it was working correctly. A few days ago some of the members were left with the Free account and excluded from the Family...
  • _bfa75s-z97r7
  • Newbie
  • 1343 Views
  • 2 replies
  • 1 likes
  • 1343 Views
  • 2 replies
  • 1 likes