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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131562 Views
  • 32 replies
  • 8 likes
  • 131562 Views
  • 32 replies
  • 8 likes

Solved!! Öğrenci İndirimi İptal

Öğrenci İndirimin den yararlanmak istesim ama lise öğrencisiyim rastgele bir üniversitr seçtim kartımdan para çekildi ama premium değilim durumun farkındayım ama para iadesi yapamıyorum.Yardımcı olursanız sevinirim

  • Newbie
  • Öğrenci İndirimin den yararlanmak istesim ama lise öğrencisiyim rastgele bir üniversitr seçtim kartımdan para çekildi ama premium değilim durumun farkındayım ama para iadesi yapamıyorum. Yardımcı ol...
  • 1-i_v0cxjt3i7
  • Newbie
  • 5737 Views
  • 23 replies
  • 2 likes
  • 5737 Views
  • 23 replies
  • 2 likes

Superuser Contribution Plan Familiar premium

PlanFreeCountry ES My Question or Issue Segunda vez que me arruinan el Plan Familiar. Cuando vivía en Lima, me quitaron el Plan de la casa de mi madre, pese a aceptar la invitación, luego le envían un correo diciendo que no han confirmado mi direcció...

  • Newbie
  • Plan Free Country  ES   My Question or Issue  Segunda vez que me arruinan el Plan Familiar. Cuando vivía en Lima, me quitaron el Plan de la casa de mi madre, pese a aceptar la in...
  • SergioDavid
  • Roadie
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

Family Account

Hallo! Ich habe einen Family Account... Warum können wir nicht gleichzeitig Musik hören?? Dann ist der Account ja komplett sinnlos? Bitte um Hilfe!

  • Newbie
  • Hallo!  Ich habe einen Family Account... Warum können wir nicht gleichzeitig Musik hören?? Dann ist der Account ja komplett sinnlos? Bitte um Hilfe! 
  • b4_s-ll0tj9ya
  • Newbie
  • 1923 Views
  • 2 replies
  • 0 likes
  • 1923 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family can't joinpremium for fam

Hola quiero confirmar que direccion tengo en mi plan familiar ya que mi esposa le aparece error al momento de querer ingresar sus datos.. Gracias..

  • Newbie
  • Hola quiero confirmar que direccion tengo en mi plan familiar ya que mi esposa le aparece error al momento de querer ingresar sus datos..   Gracias..
  • Alfredo
  • Roadie
  • 931 Views
  • 4 replies
  • 0 likes
  • 931 Views
  • 4 replies
  • 0 likes

Superuser Contribution Invite will not send

PlanFamilyCountry CanadaDeviceSamsung galaxy 7 My Question or Issue I have a family account and invites will not send to anyone. I have followed all the trouble shooting advice and nothing will work

  • Newbie
  • Plan Family Country  Canada Device Samsung galaxy 7   My Question or Issue  I have a family account and invites will not send to anyone. I have followed all the trouble s...
  • Alfredo
  • Roadie
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

Issue playing on multiple devices with Family

I have the family plan for my wife and me. We only play over our phones (iPhone 6s). My phone is logged in under my name and hers is logged in under hers. We are not able to listen to music at the same time and get an error message every time we try ...

  • Newbie
  •     I have the family plan for my wife and me.  We only play over our phones (iPhone 6s).  My phone is logged in under my name and hers is logged in under hers.  We are n...
  • Maxim
  • Spotify Star
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Spotify Premium Family - Active members and inactive members

I have subscribed to Spotify Premium Family for more than a year and until then it was working correctly. A few days ago some of the members were left with the Free account and excluded from the Family plan. I have sent new invitations, some have bee...

  • Newbie
  • I have subscribed to Spotify Premium Family for more than a year and until then it was working correctly. A few days ago some of the members were left with the Free account and excluded from the Family...
  • _bfa75s-z97r7
  • Newbie
  • 1343 Views
  • 2 replies
  • 1 likes
  • 1343 Views
  • 2 replies
  • 1 likes

Superuser Contribution Dudas urgentes.

Tengo varias dudas.Tengo el plan Familiar, la cuestión es, ¿Porque no me deja reproducir ciertas canciones? Es decir tengo activada la opción de "Mostrar canciones que no se pueden reproducir" y resulta que buscando una cancion que queria oir no me d...

  • Casual Listener
  • Tengo varias dudas. Tengo el plan Familiar, la cuestión es, ¿Porque no me deja reproducir ciertas canciones? Es decir tengo activada la opción de "Mostrar canciones que no se pueden reproducir" y re...
  • SergioDavid
  • Roadie
  • 517 Views
  • 1 replies
  • 0 likes
  • Other
    Student
  • 517 Views
  • 1 replies
  • 0 likes

Superuser Contribution No fue posible sumarte a este plan familiar

PlanPremiumCountry MéxicoDevicecelular, laptopOperating System(Android, Windows 10) My Question or Issuehola, hace 8 dias que me uní a un plan familiar. los 6 usuarios vivimos en la misma direccion y hace 3 dias me llegó un email por parte de spotify...

  • Newbie
  •   Plan Premium Country  México Device celular, laptop Operating System (Android, Windows 10)   My Question or Issue hola, hace 8 dias que me uní a un plan familiar. los 6 us...
  • SergioDavid
  • Roadie
  • 875 Views
  • 1 replies
  • 0 likes
  • 875 Views
  • 1 replies
  • 0 likes

Superuser Contribution Parayı aldı ama üyelik vermedi

Bugün sabah 12.43 'de Spotify Öğrenci Üyeliği için hesabımdan para çekti fakat üyeliğim hala free gözüküyor.

  • Newbie
  • Bugün sabah 12.43 'de Spotify Öğrenci Üyeliği için hesabımdan para çekti fakat üyeliğim hala free gözüküyor. 
  • SergioDavid
  • Roadie
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help with family premium

hello, i need Help with family premium. I switched family about a month ago, because we moved house. Now, our card expired and we had to make a new family and i cant join a family because i can switch a family premium only once in 12 months. Is there...

  • Newbie
  • hello, i need Help with family premium. I switched family about a month ago, because we moved house. Now, our card expired and we had to make a new family and i cant join a family because i can s...
  • SergioDavid
  • Roadie
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

My account was hacked

PlanPremiumCountry DeviceIphone 7sOperating SystemIos 10 My Question or Issue My account was part of the family plan. And suddenly it’s like my account has been hacked. Like when I play spotify it suddenly stopped and turns out it played on other dev...

  • Newbie
  • Plan Premium Country   Device Iphone 7s Operating System Ios 10   My Question or Issue  My account was part of the family plan. And suddenly it’s like my account has been h...
  • Maxim
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution Öğrenci indirimi yerine tam ücret alınması

spotify öğrenci indirimim bittikten sonra belgeleri gösterip tekrar üyelik uzattım fakat tam üyelik parası aldılar. PlanÜcret iadesi istiyorumCountry TürkiyeDevice(iPhone 6)Operating System(iOS 10.) My Question or Issue

  • Casual Listener
  • spotify öğrenci indirimim bittikten sonra belgeleri gösterip tekrar üyelik uzattım fakat tam üyelik parası aldılar.  Plan Ücret iadesi istiyorum Country  Türkiye Device (iPhone 6) Op...
  • Alfredo
  • Roadie
  • 547 Views
  • 5 replies
  • 0 likes
  • 547 Views
  • 5 replies
  • 0 likes

Superuser Contribution Vodafone spotify subscription

PlanFree/PremiumCountry DeviceSamsung Galaxy s7 edgeOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Mine and my sons spotify is through voda, but what i pay for the privilege it silly cus i could save money by having fami...

  • Casual Listener
  • ...hrough voda, but what i pay for the privilege it silly cus i could save money by having family spotify and even add the mrs and young daughter who dont have it, but can i get my playlists, i tried b...
  • Alfredo
  • Roadie
  • 596 Views
  • 3 replies
  • 0 likes
  • 596 Views
  • 3 replies
  • 0 likes

Cant add daughter to family account

Have sent numerous invites to my daughter and she has never received one of them. Checked email spelling etc and its the same. She has a student account so has been paying for that since January when we took this family plan out. She is worried she w...

  • Newbie
  • ...hen we took this family plan out. She is worried she will lose her account if she deletes the student account (that is the only thing we can think of as to why she isnt receiving the invite). Can you a...
  • Bittencourt
  • Spotify Star
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

How to ban (Not play a song)

How do I block a song automatically that it doesn't play, ex. (Ariana Grande)? She sucks..... So when I'm playing the UK Top hits from top to bottom, I don't want that playing. Maybe then I'll subscrbe to premium. Cheers!

  • Newbie
  •   How do I block a song automatically that it doesn't play, ex. (Ariana Grande)? She sucks..... So when I'm playing the UK Top hits from top to bottom, I don't want that playing.   Maybe...
  • Bethany_Dawn
  • Community Legend
  • 6625 Views
  • 1 replies
  • 3 likes
  • ban
    Block
    idea
    Premium
  • 6625 Views
  • 1 replies
  • 3 likes

Superuser Contribution Tried to add wife/daughter to my family plan - added them to another person's plan

Plan = Family Free/Premium = PremiumCountry = USA Device = Pixel 2Operating System = Android My Question or IssueSo I have a Spotify Premium Family plan. I went to add my daughter and wife to my plan (they already had individual free accounts). They ...

  • Regular
  • Plan = Family  Free/Premium = Premium Country = USA   Device = Pixel 2 Operating System = Android   My Question or Issue So I have a Spotify Premium Family plan.  I went t...
  • SergioDavid
  • Roadie
  • 840 Views
  • 1 replies
  • 0 likes
  • Family Invite Email
    Family Members
  • 840 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium Fam created under account A with owner mail from account B. Problems!!!!

PlanPremiumCountryBelgium DeviceiPhone 5SEOperating SystemiOS 11 My Question or Issue I have subscribed to Premium Family, while being logged in with the account of my daughter. For the owner however, I added my own mail address. I have been able to ...

  • Regular
  • Plan Premium Country Belgium  Device iPhone 5SE Operating System iOS 11   My Question or Issue  I have subscribed to Premium Family, while being logged in with the account o...
  • vu_k1jk-edd0t
  • Regular
  • 2303 Views
  • 11 replies
  • 0 likes
  • 2303 Views
  • 11 replies
  • 0 likes

premium family member login failed

hello,it is not possible to add a member in our family account. please send me a solution how we add a family member with the same adress like mePlanPremium familyCountry Devicedifferent platformsOperating System Android, Windows 10,etc.) My Question...

  • Visitor
  • hello, it is not possible to add a member in our family account. please send me a solution how we add a family member with the same adress like me Plan Premium family Country   Device d...
  • user-removed
  • Not applicable
  • 477 Views
  • 1 replies
  • 0 likes
  • 477 Views
  • 1 replies
  • 0 likes

Solved!! Spotify - Cobrança indevida de 10 reais após troca de cartão.

Hoje alterei a forma de pagamento da minha conta premium, e apareceu uma cobrança de R$10,00 reais na no meu cartão de credito. Espero que esse valor seja estornado, visto que não se pode cobrar pela troca de cartão.

  • Newbie
  • Hoje alterei a forma de pagamento da minha conta premium, e apareceu uma cobrança de R$10,00 reais na no meu cartão de credito. Espero que esse valor seja estornado, visto que não se pode cobrar pela...
  • Bittencourt
  • Spotify Star
  • 29719 Views
  • 98 replies
  • 11 likes
  • 29719 Views
  • 98 replies
  • 11 likes