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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131633 Views
  • 32 replies
  • 8 likes
  • 131633 Views
  • 32 replies
  • 8 likes

Superuser Contribution Plan Familiar falla

Hola, me encuentro muy molesta porque cambiaron mi cuenta a gratis cuándo sigo pagando por un plan familiar con otras personas que sí tenemos la misma residencia. Me parece una falla muy grave de su platarforma. Quiero saber como regresar mi cuenta a...

  • Newbie
  • Hola, me encuentro muy molesta porque cambiaron mi cuenta a gratis cuándo sigo pagando por un plan familiar con otras personas que sí tenemos la misma residencia. Me parece una falla muy grave de su ...
  • SergioDavid
  • Roadie
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo pagar con tarjeta de crédito

No puedo pagar mi suscripción Premium con tarjeta de crédito. He probado con diferentes tarjetas, con dos navegadores distintos y hasta el modo incógnito y no funciona. Tal es así que hoy la cuenta se volvió Free, perdí toda la música que había desca...

  • Newbie
  • No puedo pagar mi suscripción Premium con tarjeta de crédito. He probado con diferentes tarjetas, con dos navegadores distintos y hasta el modo incógnito y no funciona. Tal es así que hoy la cuenta s...
  • SergioDavid
  • Roadie
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't register Family plan (payment error)

I have tried to register for Spotify Family Plan using Virtual Credit Card (about 200 USD inside) from 2 different banks but still not working. I have also tried these things, but still, it still fails. Any suggestion? in addition: i also tried to re...

  • Casual Listener
  • I have tried to register for Spotify Family Plan using Virtual Credit Card (about 200 USD inside) from 2 different banks but still not working. I have also tried these things, but still, it still f...
  • SergioDavid
  • Roadie
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Superuser Contribution öğrenci premium ücreti ödendi üyelik açılmadı

merhabalar öğrenci olarak kayıt oldum ücret kartımdan çekildi fakat üyeliğim onaylanmadı.mail : *snip* uzun zamandır size ulaşmaya çalışıyorum ilgilenirseniz sevinirim teşekkürler.I was enrolled as a student, but my membership was not approved. mail:...

  • Newbie
  • merhabalar öğrenci olarak kayıt oldum ücret kartımdan çekildi fakat üyeliğim onaylanmadı. mail : *snip*   uzun zamandır size ulaşmaya çalışıyorum ilgilenirseniz sevinirim teşekkürler. I ...
  • SergioDavid
  • Roadie
  • 306 Views
  • 1 replies
  • 1 likes
  • 306 Views
  • 1 replies
  • 1 likes

Superuser Contribution waarom ziet mijn dochter nog steeds 'gratis account' ipv premium op haar scherm?

Ik heb mijn dochter uitgenodigd voor premium. Als zij inlogt ziet zij echter nog steeds 'gratis account' op haar scherm. Iemand enig idee hoe dit kan?

  • Newbie
  • Ik heb mijn dochter uitgenodigd voor premium. Als zij inlogt ziet zij echter nog steeds 'gratis account' op haar scherm. Iemand enig idee hoe dit kan?
  • SergioDavid
  • Roadie
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Superuser Contribution Öğrenci indirimi ödeme sorunu

29 Martta öğrenci indirimine abone olmak istedim kart bilgilerini girdikten sonra belge istendi daha sonra onaylanacağını ve maille dönüş yapılacağı söylendi. Kartımdan ücret çekildi fakat onay maili geldikten sonra tekrar bilgi isteniyor. Premium he...

  • Newbie
  • 29 Martta öğrenci indirimine abone olmak istedim kart bilgilerini girdikten sonra belge istendi daha sonra onaylanacağını ve maille dönüş yapılacağı söylendi. Kartımdan ücret çekildi fakat onay maili...
  • SergioDavid
  • Roadie
  • 340 Views
  • 1 replies
  • 0 likes
  • Student
  • 340 Views
  • 1 replies
  • 0 likes

Superuser Contribution Öğrenci olduğumu onaylarken yanlışlıkla sayfadan çıktım yine de para çekildi.

Ödeme işletimini gerçekleştirdim.Öğrenci olduğumu kanıtlarken o anda bir arama geldi ve çıkmak zorunda kaldım.Ama daha sonrasında paramın çekilmiş olduğunu ve premiumun gelmediğini gördüm.6.99 tl boşu boşuna gitti.Yardımcı olur musunuz?

  • Newbie
  • Ödeme işletimini gerçekleştirdim.Öğrenci olduğumu kanıtlarken o anda bir arama geldi ve çıkmak zorunda kaldım.Ama daha sonrasında paramın çekilmiş olduğunu ve premiumun gelmediğini gördüm.6.99 tl boş...
  • SergioDavid
  • Roadie
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Öğrenci Ödeme Sorunu Fazla para çekme!

Merhaba öğrencilil pnaylandıktan sonra linke tıkladım ödeme sayfası geldi kart bilgilerini girdim. Sonra ödeme yapılmadı gibi şeyler yazdı ben bunu defalarca denedim tabiki. Her seferinde üstüne basarak söylüyorum "ücret alınmadı" yazısı çıktı. Sonra...

  • Casual Listener
  • Merhaba öğrencilil pnaylandıktan sonra linke tıkladım ödeme sayfası geldi kart bilgilerini girdim. Sonra ödeme yapılmadı gibi şeyler yazdı ben bunu defalarca denedim tabiki. Her seferinde üstüne basa...
  • gc_-wimer2x2n
  • Newbie
  • 2957 Views
  • 17 replies
  • 3 likes
  • 2957 Views
  • 17 replies
  • 3 likes

Superuser Contribution Cambio de plan familiar a plan de estudiante

No se me da la opción de cambiar mi cuenta familiar a cuenta de estudiante. SOlo se me da la opción de cambiarme a premium.Me dice que no soy elegible para ese producto, cuando trato de buscar Spotify para estudiantes en algún motor de busqueda.

  • Newbie
  •   No se me da la opción de cambiar mi cuenta familiar a cuenta de estudiante. SOlo se me da la opción de cambiarme a premium. Me dice que no soy elegible para ese producto, cuando trato de bus...
  • SergioDavid
  • Roadie
  • 1966 Views
  • 1 replies
  • 0 likes
  • 1966 Views
  • 1 replies
  • 0 likes

How to cancel my partaking in Family plan?

Hi, I am on someone else's Family plan and have moved home. How do I unsubsribe? I would prefer to do it on my end instead of asking the main account owner to remove me.

  • Newbie
  • Hi, I am on someone else's Family plan and have moved home. How do I unsubsribe? I would prefer to do it on my end instead of asking the main account owner to remove me.
  • Maxim
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • Family Plan
  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Subscription Doesn’t work for everyone

I have family subscription connected to my spotify premium for 5 people (counting myself) and it works only for 4 of them. One person can’t connect even after the invite is sent and she’s put all of the information. It just sends her a message that s...

  • Newbie
  • I have family subscription connected to my spotify premium for 5 people (counting myself) and it works only for 4 of them. One person can’t connect even after the invite is sent and she’s put all o...
  • Alfredo
  • Roadie
  • 487 Views
  • 3 replies
  • 1 likes
  • 487 Views
  • 3 replies
  • 1 likes

Superuser Contribution Verificación Plan Familiar

Spotify Username21de5jgobxyn7y2yxjbru4ywaPlanFree/PremiumCountryArgentina Device Operating System My Question or Issue Hola! Me enviaron el mail de verificación para la cuenta familiar hace unos días, pero no llegué a verlo hasta que pasaron los siet...

  • Casual Listener
  • Spotify Username 21de5jgobxyn7y2yxjbru4ywa Plan Free/Premium Country Argentina  Device   Operating System     My Question or Issue  Hola! Me enviaron el mail de v...
  • Alfredo
  • Roadie
  • 429 Views
  • 4 replies
  • 0 likes
  • 429 Views
  • 4 replies
  • 0 likes

Superuser Contribution Familiy Member Periodically Goes Off

HelloI have familiy premium account and only my wife is in the plan as familiy member.But she continioslly goes off from the plan after couple of days or weeks of usage and i have to resend the invitation again and again, and everytime she looses all...

  • Casual Listener
  • Hello I have familiy premium account and only my wife is in the plan as familiy member. But she continioslly goes off from the plan after couple of days or weeks of usage and i have to resend ...
  • Alfredo
  • Roadie
  • 274 Views
  • 3 replies
  • 0 likes
  • 274 Views
  • 3 replies
  • 0 likes

Superuser Contribution Plan Familiar

Recientemente me uni a un plan familiar y no me mandaron el correo para verificar mi dirección. Me mandaron a spotify free. ¿Qué hago ahora?

  • Casual Listener
  • Recientemente me uni a un plan familiar y no me mandaron el correo para verificar mi dirección. Me mandaron a spotify free. ¿Qué hago ahora?
  • Alfredo
  • Roadie
  • 966 Views
  • 4 replies
  • 0 likes
  • plan familiar
  • 966 Views
  • 4 replies
  • 0 likes

Superuser Contribution invitation problem to Family plan

PlanPremiumCountry TurkeyDevice( 6s)Operating System(iOS 10) My Question or Issue Hello, my invited user to family plan cannot get acceptance on the plan when she fill the form at the acceptance form coming with the link at invitation. She faces "the...

  • Regular
  • Plan Premium Country  Turkey Device ( 6s) Operating System (iOS 10)   My Question or Issue  Hello, my invited user to family plan cannot get acceptance on the plan when she f...
  • Alfredo
  • Roadie
  • 1314 Views
  • 6 replies
  • 0 likes
  • Family Invites
  • 1314 Views
  • 6 replies
  • 0 likes

Mudança de plano - Pagamento

PlanPremiumCountryBrasil Device(iPhone 6)Operating System(iOS 11) My Question or IssueMinha conta é premium e quero mudar para family. Porém, ela foi renovada exatamente hoje. Se eu migrar hoje a minha conta premium para a family, vou ter de pagar do...

  • Newbie
  • Plan Premium Country Brasil  Device (iPhone 6) Operating System (iOS 11)   My Question or Issue Minha conta é premium e quero mudar para family. Porém, ela foi renovada e...
  • Bittencourt
  • Spotify Star
  • 399 Views
  • 1 replies
  • 0 likes
  • 399 Views
  • 1 replies
  • 0 likes

Discount Family Subscriptions!

I have a subscription through a third party - Rogers in Ontario. I have a premium family plan but spotify seems to be only working on one device when I have 3 lines connected to it. How do I get spotify premium on the other lines?

  • Newbie
  • I have a subscription through a third party - Rogers in Ontario. I have a premium family plan but spotify seems to be only working on one device when I have 3 lines connected to it. How do I get s...
  • Maxim
  • Spotify Star
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes