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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131516 Views
  • 32 replies
  • 8 likes
  • 131516 Views
  • 32 replies
  • 8 likes

Superuser Contribution El domicilio con el que abrí la cuenta no funciona para mi familia

Apenas acabo de iniciar mi tercer mes siedo el titular del plan familiar y el problema es de que les enviea invitacion pero esta vez al llenarlo ya no los acepta, aunque apenas me di cuenta que spoti me envio el siguiente correo Tu cuenta fue retirad...

  • Newbie
  • Apenas acabo de iniciar mi tercer mes siedo el titular del plan familiar y el problema es de que les enviea invitacion pero esta vez al llenarlo ya no los acepta, aunque apenas me di cuenta que spoti...
  • SergioDavid
  • Roadie
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Superuser Contribution üyeliğim ödemeye rağmen free gözüküyor

Merhaba! Bugün(13.05.2018)Öğrenci Üyeliğinize kayıt oldum, hesabımdan -6.99 tl çekildi. Buna rağmen hâlâ üyelik olarak Spotify Free gözüküyor. Üyelik kabul edilmedi mi? Edilmediyse hesabımdan neden para çekildi? Umarım geri dönüt alabilirim! Bu maili...

  • Newbie
  • Merhaba! Bugün(13.05.2018)Öğrenci Üyeliğinize kayıt oldum, hesabımdan -6.99 tl çekildi. Buna rağmen hâlâ üyelik olarak Spotify Free gözüküyor. Üyelik kabul edilmedi mi? Edilmediyse hesabımdan neden p...
  • SergioDavid
  • Roadie
  • 390 Views
  • 1 replies
  • 0 likes
  • 390 Views
  • 1 replies
  • 0 likes

Superuser Contribution Adding family members

Hi, I opened a familyaccount, filled in the adress as requested but there is no field for country. When inviting members and opening an account for them, it always says select correct country. When I follow the „how to“ instructions I get to the poin...

  • Newbie
  • Hi, I opened a familyaccount, filled in the adress as requested but there is no field for country. When inviting members and opening an account for them, it always says select correct country. When I...
  • SergioDavid
  • Roadie
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution Arrêt de l'abonnement Prenium 6 mois avant la fin

Bonjour, J'ai pris un abonnement prenium etudiant le 11 Novembre 2017 et ce 11 mai 2018 il s'est arrêté alors qu'il était censé durer 12 mois.Serais-ce parce que j'ai du changer de carte de crédit entre temps ? J'ai eu une nouvelle carte de crédit le...

  • Newbie
  • Bonjour,   J'ai pris un abonnement prenium etudiant le 11 Novembre 2017 et ce 11 mai 2018 il s'est arrêté alors qu'il était censé durer 12 mois. Serais-ce parce que j'ai du changer de carte d...
  • SergioDavid
  • Roadie
  • 311 Views
  • 1 replies
  • 0 likes
  • Student
  • 311 Views
  • 1 replies
  • 0 likes

Superuser Contribution Compte principal du compte familly n'est pas en premium

Mon père a créé un compte spotify familly et nous à invité notre compte marche bien on l'a passé en premium sans problème. En revanche nous n'arrivons pas à passer son compte à lui en premium . HELP

  • Newbie
  • Mon père a créé un compte spotify familly et nous à invité notre compte marche bien on l'a passé en premium sans problème. En revanche nous n'arrivons pas à passer son compte à lui en premium . HELP
  • SergioDavid
  • Roadie
  • 465 Views
  • 1 replies
  • 0 likes
  • 465 Views
  • 1 replies
  • 0 likes

Superuser Contribution Öğrenci Hesabı

yaklaşık üç ay önce başarılı bi şekilde öğrenci hesabı aldım. daha sonra ödeme yapılmadığı için hesabım freeye döndü. şuan tekrar öğrenci ödemesi yapmaya çalışıyorum fakat ödemenin başarısız olduğu uyarısı geliyor sürekli ne yapmalıyım

  • Newbie
  • yaklaşık üç ay önce başarılı bi şekilde öğrenci hesabı aldım. daha sonra ödeme yapılmadığı için hesabım freeye  döndü. şuan tekrar öğrenci ödemesi yapmaya çalışıyorum fakat ödemenin başarısız ol...
  • SergioDavid
  • Roadie
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to add family member to premium account

Hoping someone can help me!Have had a premium account for some months now. Added one son at time of enrollment with no issues. Want to add another now. When i go into my account page it gives me my username and subcription type - but no option to add...

  • Newbie
  • Hoping someone can help me! Have had a premium account for some months now. Added one son at time of enrollment with no issues. Want to add another now. When i go into my account page it gives me my...
  • SergioDavid
  • Roadie
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con el pago de la suscripción familiar

Hola buenas!!Por algun motivo no puedo realizar el pago mensual de la suscripcion familiar, tengo una tarjeta de debito (habilitada para compras en linea evidentemente) y al intentar ingresar los datos de dicha tarjeta y darle click a actualizar, me ...

  • Newbie
  • Hola buenas!! Por algun motivo no puedo realizar el pago mensual de la suscripcion familiar, tengo una tarjeta de debito (habilitada para compras en linea evidentemente) y al intentar ingresar los d...
  • SergioDavid
  • Roadie
  • 479 Views
  • 1 replies
  • 0 likes
  • Problemas con Plan Familiar Premium
    problemas de pago
  • 479 Views
  • 1 replies
  • 0 likes

Superuser Contribution Convite não é enviado no plano familia

Meu irmão que mora na minha residencia não está conseguindo receber o convite para entrar no plano familia premium do qual sou titular. Já enviei varios convites e o e-mail nao chega (ele já chegou no lixo eletronico e caixa de entrada). Já cancelei ...

  • Newbie
  • Meu irmão que mora na minha residencia não está conseguindo receber o convite para entrar no plano familia premium do qual sou titular.   Já enviei varios convites e o e-mail nao chega (ele já...
  • SergioDavid
  • Roadie
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution I was never asked for my address when setting up a family account.

Like the title said I was never prompted to setup my address when I just started a family account today. Solve this before I switch to Google Play. I don't want to deal with my family members being kicked off the plan at a later date because of this.

  • Newbie
  • Like the title said I was never prompted to setup my address when I just started a family account today. Solve this before I switch to Google Play. I don't want to deal with my family members being k...
  • Jack
  • Roadie
  • 460 Views
  • 4 replies
  • 0 likes
  • 460 Views
  • 4 replies
  • 0 likes

Superuser Contribution My family keeps being removed from my plan

Since a couple of months, me and my family start to receive the emails that ask to verify that we live in the same address, they try to do it, but every time results in not being able to verify our addresses and they get removed from the plan, this i...

  • Newbie
  • Since a couple of months, me and my family start to receive the emails that ask to verify that we live in the same address, they try to do it, but every time results in not being able to v...
  • SergioDavid
  • Roadie
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan familiar

Me cancelo los 4 registrados que tenía y ya no me permite ingresarlos nuevamente.. todos viven en mi mi mi domicilio y al ingresar los datos no deja que se den de alta.

  • Newbie
  • Me cancelo los 4 registrados que tenía y ya no me permite ingresarlos nuevamente.. todos viven en mi mi mi domicilio y al ingresar los datos no deja que se den de alta.  
  • SergioDavid
  • Roadie
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Superuser Contribution Joining premium for family

Recently moved house, cancelled premium as per (rather backwards) instructions to change my address on my account, setup new family account... still not able to invite (former) members to the account (they get the invite, follow the link, put in thei...

  • Newbie
  • Recently moved house, cancelled premium as per (rather backwards) instructions to change my address on my account, setup new family account... still not able to invite (former) members to the a...
  • SergioDavid
  • Roadie
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Superuser Contribution ITA non ricevo mail per abbonamento Family

Come da titolo, ho sottoscritto un abbonamento Spotify Family ma mia sorella non riceve la mail per accettare l'invito. Cosa posso fare?

  • Newbie
  • Come da titolo, ho sottoscritto un abbonamento Spotify Family ma mia sorella non riceve la mail per accettare l'invito. Cosa posso fare?
  • SergioDavid
  • Roadie
  • 384 Views
  • 1 replies
  • 0 likes
  • 384 Views
  • 1 replies
  • 0 likes

Superuser Contribution I was on a family plan and now I’ve been logged off. How do I get back on it?

Spotify Username1158851094PlanFree/PremiumCountry Device(iPhone Operating Systemios 10 My Question or Issue

  • Newbie
  • Spotify Username 1158851094 Plan Free/Premium Country   Device (iPhone 😎 Operating System ios 10   My Question or Issue  
  • SergioDavid
  • Roadie
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ücreti ödememe rağmen hesabım hala free

Spotify Username xsccyhhngldvv3php2xt6jej8 Plan Free Country Türkye Device Sanmsung Operating System Andraid Nougat My Question or Issue Merhaba, 23.05.2018 Tarihinde 0,99tl karşılığında 3 ayn boyunca geçerli spotify premium üyeliği satın aldım ücret...

  • Newbie
  • Spotify Username xsccyhhngldvv3php2xt6jej8 Plan Free Country  Türkye Device Sanmsung Operating System Andraid Nougat   My Question or Issue Merhaba,  23.05.20...
  • SergioDavid
  • Roadie
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Family acount kids on two addresses

I have my kids every Otter week and they arr written on their fathers address because of school. The live with me halftime.., so his premium just got back to free version. How does it work when they live with my half of the time? And how can I make s...

  • Casual Listener
  • I have my kids every Otter week and they arr written on their fathers address because of school.   The live with me halftime.., so his premium just got back to free version.    How...
  • Maxim
  • Spotify Star
  • 372 Views
  • 3 replies
  • 0 likes
  • 372 Views
  • 3 replies
  • 0 likes

Family premium, can't join again the family.

Spotify Usernameravejack-89PlanPremium FamilyCountryItaly My Question or Issue 30 days ago we started a family account with me as owner of the account. Yesterday i paid the new fee for the month, but the other members were kicked out.We followed the ...

  • Casual Listener
  • Spotify Username ravejack-89 Plan Premium Family Country Italy    My Question or Issue   30 days ago we started a family account with me as owner of the account. Yesterday i p...
  • haaw6-ej9b_1r
  • Newbie
  • 515 Views
  • 2 replies
  • 1 likes
  • join error
    Premium family
  • 515 Views
  • 2 replies
  • 1 likes