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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131704 Views
  • 32 replies
  • 8 likes
  • 131704 Views
  • 32 replies
  • 8 likes

Superuser Contribution The link is not working

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm trying to invite my father to our family plan, but it says page not found.

  • Visitor
  • ...rying to invite my father to our family plan, but it says page not found.
  • Maria
  • Moderator
  • 187 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 187 Views
  • 5 replies
  • 0 likes

Solved!! Family with 3rd level student

Family subscription in Belfast, UK. I am interested in taking out a family subscription for myself, my wife, son and daughter. My son is studying at Glasgow University so is away during term time. As he is still resident at our family home would we b...

  • Visitor
  • Family subscription in Belfast, UK.  I am interested in taking out a family subscription for myself, my wife, son and daughter. My son is studying at Glasgow University so is away during term t...
  • Matt4S1988
  • Newbie
  • 220 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 220 Views
  • 2 replies
  • 0 likes

How do I get my access back to my premium duo account?

My wife has been disabled from our premium family duo account how do we get her access back?

  • Regular
  • My wife has been disabled from our premium family duo account how do we get her access back?
  • Maxim
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Why can't I redeem my Spotify premium code?

I purchased a new phone and got a new code but why can't I put it to use. This is such a scam

  • Visitor
  • I purchased a new phone and got a new code but why can't I put it to use. This is such a scam
  • Maxim
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

I changed from Android to iPhone and I can't download songs?

When I open Spotify on my new iPhone, my account appears but not my downloads and I get a notice to delete Spotify on other devices, which I already did, to be able to download on the new iPhone but I can't

  • Visitor
  • When I open Spotify on my new iPhone, my account appears but not my downloads and I get a notice to delete Spotify on other devices, which I already did, to be able to download on the new iPhone but ...
  • Maxim
  • Spotify Star
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

My wife changed her account into a DUO account, but I stil get advertisemen

Her Spotify works perfect. Mine, I had a free account including advertisements, is still shit. Of course we have the same adres. Nevertheless I still get all the way advertisements. The higher monthly amount has been payed by her on November 8, now i...

  • Visitor
  • Her Spotify works perfect. Mine, I had a free account including advertisements, is still shit. Of course we have the same adres. Nevertheless I still get all the way advertisements. The higher monthl...
  • Maxim
  • Spotify Star
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

How to agree to price increase so that family subscription isn't canceled?

I received an email at the beginning of October 2023 that Spotify Germany is planning to adjust the price of my subscription and that I have until December 31, 2023 to agree to this. Otherwise my subscription will be canceled automatically. I would l...

  • Visitor
  • I received an email at the beginning of October 2023 that Spotify Germany is planning to adjust the price of my subscription and that I have until December 31, 2023 to agree to this. Otherwise my sub...
  • Maxim
  • Spotify Star
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Superuser Contribution i cant pay for my family account with my card or mobile operator

i’ve always paid for my premium family account through my mobile operator. but this month my premium got cancelled suddenly, and i tried to pay it but it keeps showing error. i tried paying through a card but it still shows error

  • Visitor
  • i’ve always paid for my premium family account through my mobile operator. but this month my premium got cancelled suddenly, and i tried to pay it but it keeps showing error. i tried paying through a...
  • Joan
  • Moderator
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Kids - sharing collaborative playlists?

Plan Premium for FamilyCountry SwedenOperating System AndroidApp Spotify KidsMy Question or IssueWhen, in the kids app, selecting playlists to share my collaborative playlists does not show up. Is this a bug or meant to be so?(Me and my wife have col...

  • Casual Listener
  • Plan Premium for Family Country Sweden Operating System Android App Spotify Kids My Question or Issue When, in the kids app, selecting playlists to share my c...
  • bsquizzato
  • Newbie
  • 2861 Views
  • 8 replies
  • 2 likes
  • Premium for Family
  • 2861 Views
  • 8 replies
  • 2 likes

Can't join the plan

Me and my siblings are in a family premium plan and all of the sudden my premium stopped working, saying that "You can't join this planWe couldn't confirm that you live with the plan manager for this Premium plan. You can join someone else's plan aga...

  • Visitor
  • Me and my siblings are in a family premium plan and all of the sudden my premium stopped working, saying that "You can't join this plan We couldn't confirm that you live with the plan manager f...
  • Maxim
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Solved!! Cannot add family member to Premium Account

PlanFree and PremiumCountryUKDevice(iPhone 6s)Operating System(iOS 14.7.1) My Question or IssueHi - I am trying to add a family member to my family premium account. When they are sent the invite link on their phone they click on it, enter their Spoti...

  • Casual Listener
  • Plan Free and Premium Country UK Device (iPhone 6s) Operating System (iOS 14.7.1)   My Question or Issue Hi - I am trying to add a family member to my family premium account. When t...
  • Maxim
  • Spotify Star
  • 254 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 254 Views
  • 3 replies
  • 0 likes

Can I buy Audiobook access for a member of my Premium Family plan?

PlanPremium FamilyCountryU.S.Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) - Multiple (n/a to question)Operating System(iOS 10, Android Oreo, Windows 10,etc.) - Multiple (n/a to question) My Question or Issue Is it possible to purchase an...

  • Newbie
  • Plan Premium Family Country U.S. Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) - Multiple (n/a to question) Operating System (iOS 10, Android Oreo, Windows 10,etc.) - M...
  • Maxim
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 151 Views
  • 1 replies
  • 0 likes

Giftcard for Family Abo

I received spotify giftcards from friend but can not use them for my family abo.PlanFamiliyCountryAT My Question or IssueHow can I use spotify giftcards for my family abo?

  • Visitor
  • I received spotify giftcards from friend but can not use them for my family abo. Plan Familiy Country AT   My Question or Issue How can I use spotify giftcards for my family abo?
  • Maxim
  • Spotify Star
  • 84 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 84 Views
  • 1 replies
  • 0 likes

Solved!! Please remove the 12 month wait so that my wife can join our family plan.

Before you reply with a canned response…No, I will NOT create a new account for my wife and ‘transfer’ her data. (I cannot believe that that’s the only suggested workaround from Spotify’s tech support… does no one there see the irony in this?!)I know...

  • Newbie
  • ...upport… does no one there see the irony in this?!) I know it is actually possible, so can you please remove the flag on my wife’s Google account so that she can join our family plan? I will provide a...
  • Maxim
  • Spotify Star
  • 584 Views
  • 3 replies
  • 1 likes
  • 584 Views
  • 3 replies
  • 1 likes

Unknown error when joining Family Plan

PlanPremium DuoCountryPolandDeviceiPhone 13 MiniOperating SystemiOS 17 My Question or IssueHi!I was trying to join Family Premium plan from my husband's invitation link. My sister and father has been able to join without any problems. It keeps displa...

  • Casual Listener
  • Plan Premium Duo Country Poland Device iPhone 13 Mini Operating System iOS 17   My Question or Issue Hi! I was trying to join Family Premium plan from my husband's invitation link. M...
  • Roods01
  • Casual Listener
  • 147 Views
  • 3 replies
  • 1 likes
  • Premium for Family
  • 147 Views
  • 3 replies
  • 1 likes

Superuser Contribution Plan Premium Familiar Las direcciones no coinciden

PlanFree/PremiumCountryChileDeviceSamsung Galaxy 9Operating SystemAndroid My Question or IssueHola.Envié una invitación a mi hija para incluirla en mi Plan Premium Familiar, ya que tengo 3 cupos disponibles, pero al ingresar ella al link de la invita...

  • Casual Listener
  • Plan Free/Premium Country Chile Device Samsung Galaxy 9 Operating System Android   My Question or Issue Hola. Envié una invitación a mi hija para incluirla en mi Plan Premium Familiar...
  • Joan
  • Moderator
  • 1769 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 1769 Views
  • 6 replies
  • 0 likes

Solved!! Will I be kicked out of my family plan if I change my country/region in my account settings?

Title says it all, just moved to Japan but my family still lives in America. Does changing my country mean I get kicked out?

  • Casual Listener
  •   Title says it all, just moved to Japan but my family still lives in America. Does changing my country mean I get kicked out?
  • Maxim
  • Spotify Star
  • 146 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 146 Views
  • 3 replies
  • 0 likes

Plan Manager

Hi, We have a family plan with 5 members and the 6th was the plan manager on and iPad, the iPad no longer works and I want to invite someone new.....but only plan manager can do that.....what can be done. Thanks,Naomi

  • Visitor
  • Hi,   We have a family plan with 5 members and the 6th was the plan manager on and iPad, the iPad no longer works and I want to invite someone new.....but only plan manager can do that.......
  • Maxim
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 112 Views
  • 1 replies
  • 0 likes

Premium for Family - Pool Devices like Netflix

My Question or IssueHaving recently upgraded to Premium for Family, i was hoping that the subscription would allow up to 6 devices connected at the same time - irrespective of the account that is logged in - as long as the account is linked to the fa...

  • Casual Listener
  • My Question or Issue Having recently upgraded to Premium for Family, i was hoping that the subscription would allow up to 6 devices connected at the same time - irrespective of the account that is l...
  • Chr1s89
  • Newbie
  • 1051 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 1051 Views
  • 2 replies
  • 1 likes

Solved!! Home address not recognized

PlanFree/PremiumCountryTurkeyDeviceSamsung, Windows My Question or IssueHello, I tried to add my son to the Family Premium plan but he gets the message that the address is not the same (while he does leave with us!). We recently moved from Morocco to...

  • Casual Listener
  • Plan Free/Premium Country Turkey Device Samsung, Windows   My Question or Issue Hello, I tried to add my son to the Family Premium plan but he gets the message that the address is not t...
  • Maxim
  • Spotify Star
  • 390 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 390 Views
  • 5 replies
  • 0 likes