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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131664 Views
  • 32 replies
  • 8 likes
  • 131664 Views
  • 32 replies
  • 8 likes

Superuser Contribution Premium Family

Bonjour, Via le compte de mes parents et l'abonnement Premium Family j'ai envoyé une invitation à compte spotify personnel que je viens de créer pour pouvoir partager les musiques. Même si je reçois le mail d'invitation, lorsque j'appuie sur “Accepte...

  • Newbie
  • Bonjour,  Via le compte de mes parents et l'abonnement Premium Family j'ai envoyé une invitation à compte spotify personnel que je viens de créer pour pouvoir partager les musiques. Même si j...
  • SergioDavid
  • Roadie
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution FAMİLY SUBSCRİPTİON

Hİ,My daughter (Elif Hekimoglu) upgraded her premiun subscription to involve myself (Ayla H.) and my husband (Seckin H.). Although she is paying the family fee, our subscription has been denied by Spotfy, claiming that our adresses are not the same. ...

  • Visitor
  • Hİ, My daughter (Elif Hekimoglu) upgraded her premiun subscription to involve myself (Ayla H.) and my husband (Seckin H.). Although she is paying the family fee, our subscription has been denied b...
  • SergioDavid
  • Roadie
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution recuperar direccion plan familiar

Hola,no recuerdo qué dirección coloqué cuando creé la cuenta familiar, cómo puedo ver la dirección.gracias

  • Casual Listener
  • Hola, no recuerdo qué dirección coloqué cuando creé la cuenta familiar, cómo puedo ver la dirección. gracias
  • Jcge
  • Casual Listener
  • 1239 Views
  • 2 replies
  • 0 likes
  • 1239 Views
  • 2 replies
  • 0 likes

Superuser Contribution öğrenciliğim onaylanmasına rağmen 14 lira ödeme alındı

Merhaba 1 sene boyunca öğrenci indirimi kullandım sonra bu üyelik bilgilerimi tekrar doğrulamam gerekliymiş. Öğrenciliğim 7 mayısta onaylanmasına rağmen 13 mayısta benden 13.99 lira çekilmiş. ekstra alınan paranın iade edilmesini istiyorum.

  • Newbie
  • Merhaba 1 sene boyunca öğrenci indirimi kullandım sonra bu üyelik bilgilerimi tekrar doğrulamam gerekliymiş. Öğrenciliğim 7 mayısta onaylanmasına rağmen 13 mayısta benden 13.99 lira çekilmiş. ekstra ...
  • SergioDavid
  • Roadie
  • 527 Views
  • 1 replies
  • 0 likes
  • 527 Views
  • 1 replies
  • 0 likes

Superuser Contribution Para kesildi fakat premium onaylanmadı

Öğrenci indirimi için başvurdum para kesildi ama öğrenci olduğuma dair belgeyi 2 kere yanlış attığım için premium hesabı alamadım ama kartımın hesap özetinde 6.99 lira kesildi gösteriyor.

  • Newbie
  • Öğrenci indirimi için başvurdum para kesildi ama öğrenci olduğuma dair belgeyi 2 kere yanlış attığım için premium hesabı alamadım ama kartımın hesap özetinde 6.99 lira kesildi gösteriyor.
  • SergioDavid
  • Roadie
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution My family members were deleted

Hi,I have family subscription and I invited my family. Some of my family members were asked for address confirmation. I personally did it on their phone, but still, they were deleted.Can you please fix it and make sure it's not going to happen in the...

  • Newbie
  • Hi, I have family subscription and I invited my family. Some of my family members were asked for address confirmation. I personally did it on their phone, but still, they were deleted. Can you p...
  • SergioDavid
  • Roadie
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Tim

Minha esposa perdeu o acesso e mesmo com um novo convite não consegue entrar no plano, consta que ela não pode fazer parte do meu plano... Como posso solucionar essa inconsistência?

  • Newbie
  • Minha esposa perdeu o acesso e mesmo com um novo convite não consegue entrar no plano, consta que ela não pode fazer parte do meu plano... Como posso solucionar essa inconsistência?
  • Bittencourt
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Solved!! change address premium family

When canceling the premium family plan and creating a new one (because i need to change countries) do i lose my playlists?

  • Visitor
  • When canceling the premium family plan and creating a new one (because i need to change countries) do i lose my playlists?
  • user-removed
  • Not applicable
  • 354 Views
  • 2 replies
  • 0 likes
  • 354 Views
  • 2 replies
  • 0 likes

Einladung Premium Family wird nicht akzeptiert

Abend Leute,Habe da ein Problem.Bei einer Person (meiner Mutter) funktioniert die Premium Family Funktion nicht.Habe insgesamt 3 Personen eingeladen, die auch funktionieren.Und bei der Mutter nicht.Vorher hat es funktioniert und jetzt aufeinmal nicht...

  • Casual Listener
  • Abend Leute, Habe da ein Problem. Bei einer Person (meiner Mutter) funktioniert die Premium Family Funktion nicht. Habe insgesamt 3 Personen eingeladen, die auch funktionieren. Und bei der M...
  • 91weapon
  • Casual Listener
  • 267 Views
  • 2 replies
  • 0 likes
  • 267 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problem with connect with my spotify family group

Hello I can not join our spotify family reunion. I enter all the data correctly. Other members of the family are connected. How is it possible ? The FAQ did not help me at all. Thank you for the reaction *Removed screenshot with personal info*

  • Newbie
  • Hello I can not join our spotify family reunion. I enter all the data correctly. Other members of the family are connected. How is it possible ? The FAQ did not help me at all. Thank you for the r...
  • Aimee_T
  • Roadie
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family member NOT getting email invite

I've been trying to send my daughter an invitation to join the family plan for three weeks now. I've tried many things- resending the invite (multiple times), deleting her invite then re-entering her information, having her check email **bleep**, hav...

  • Newbie
  • I've been trying to send my daughter an invitation to join the family plan for three weeks now.  I've tried many things- resending the invite (multiple times), deleting her invite then re-e...
  • Aimee_T
  • Roadie
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution familly premium account

Currently having a premium account, I decided to join a Familly Spotify with my family members. When I received my invitation, I enter my address, my name and my first name however, I have an error message that told me that the connection was not pos...

  • Casual Listener
  • Currently having a premium account, I decided to join a Familly Spotify with my family members. When I received my invitation, I enter my address, my name and my first name however, I have an error m...
  • Aimee_T
  • Roadie
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Reclamação

Fiz plano familiar, mas o Spotify fica alegando que não moramos no mesmo endereço. Vocês cancelaram o plano da minha mãe. Quero que isso seja resolvido. Quero que entrem em contato comigo com urgência.

  • Newbie
  • Fiz plano familiar, mas o Spotify fica alegando que não moramos no mesmo endereço. Vocês cancelaram o plano da minha mãe. Quero que isso seja resolvido. Quero que entrem em contato comigo com urgênci...
  • Bittencourt
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Can I use Spotify Family for my 2 Spotify accounts?

Hello, I've been a Spotify Premium user for a while and I love it.I recently created a Spotify account for my business where I create playlists for my users and fans.I am currently using the basic for this second account, but would like to go Premium...

  • Casual Listener
  • ...asic for this second account, but would like to go Premium.   Would it be possible to do Family so that I pay 15 per month instead of 10+10 per month?
  • MarcelloMellow
  • Casual Listener
  • 305 Views
  • 2 replies
  • 0 likes
  • 305 Views
  • 2 replies
  • 0 likes

Move two Premium Accounts to one Family Premium without loosing both playlist

I used to have Spotify Premium and my daughter has her own Spotify Premium,.. I paid for both. Now I move to Family Premium and I what to move my daughter Premium Account to the Family Premium saving her playlist.

  • Newbie
  • I used to have Spotify Premium and my daughter has her own Spotify Premium,.. I paid for both. Now I move to Family Premium and I what to move my daughter Premium Account to the Family Premium s...
  • Bethany_Dawn
  • Community Legend
  • 388 Views
  • 1 replies
  • 0 likes
  • 388 Views
  • 1 replies
  • 0 likes

Öğrenci indirimi yaptım hala free gözüküyor

Hesabımdan 6.99 tl çekildi fakat hala free gözükmekte yardım ediniz lütfen

  • Newbie
  • Hesabımdan 6.99 tl çekildi fakat hala free gözükmekte yardım ediniz lütfen
  • user-removed
  • Not applicable
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Purchasing a Voucher for family member overseas

I am based in Hong Kong and attempted to purchase a music voucher for a relative in Germany. Paid approx. HKD 700 (approx. EUR 70) for the voucher. Send the vouhcer to the family member and it cannot be redmeemed. How can I get a discount?

  • Casual Listener
  • I am based in Hong Kong and attempted to purchase a music voucher for a relative in Germany. Paid approx. HKD 700 (approx. EUR 70) for the voucher. Send the vouhcer to the family member and it c...
  • Maxim
  • Spotify Star
  • 278 Views
  • 3 replies
  • 0 likes
  • 278 Views
  • 3 replies
  • 0 likes

Family Enladung annehmen funktioniert nicht

Hallo zusammen,habe meinen Account von Premium auf Family erweitert. Meine drei Familienmitglieder habe ich eingeladen und diese haben sich auch registriert. Nach rund einem Monat sind die Mitgleider nicht mehr drin und ich kann sie zwar einladen, ab...

  • Casual Listener
  • Hallo zusammen, habe meinen Account von Premium auf Family erweitert. Meine drei Familienmitglieder habe ich eingeladen und diese haben sich auch registriert. Nach rund einem Monat sind die M...
  • Maxim
  • Spotify Star
  • 21668 Views
  • 3 replies
  • 0 likes
  • 21668 Views
  • 3 replies
  • 0 likes

Cannot rejoin my Family again

Hi, i cannot rejoin my family again, today expired my zipcode maybe, because i had to change it, email told me 2 weeks ago, but i cannot find that in that time. Howewer, i went over a link my family member send via email. Filled all the info address ...

  • Casual Listener
  • Hi, i cannot rejoin my family again, today expired my zipcode maybe, because i had to change it, email told me 2 weeks ago, but i cannot find that in that time. Howewer, i went over a link my family...
  • klaras
  • Casual Listener
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Nao consigo aceitar convite premium familia

Boa noite!!! Nao consigo aceitar de jeito nenhum o premium familia que minha mãe me envia. Aparece o erro dizendo que algo deu errado, vcs ja excluiram a conta dela, tive que criar uma nova com o mesmo email que ela usava, fiz uma nova assinatura (qu...

  • Newbie
  • Boa noite!!! Nao consigo aceitar de jeito nenhum o premium familia que minha mãe me envia. Aparece o erro dizendo que algo deu errado, vcs ja excluiram a conta dela, tive que criar uma nova com o mes...
  • Bittencourt
  • Spotify Star
  • 2207 Views
  • 1 replies
  • 0 likes
  • Family Plan
  • 2207 Views
  • 1 replies
  • 0 likes