Help Wizard

Step 1

NEXT STEP

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 130912 Views
  • 32 replies
  • 8 likes
  • 130912 Views
  • 32 replies
  • 8 likes

Solved!! Can't create family subscription from israel

Hello spotify community!Spotify recently opened their services in israel. Before that i had an australian account but i wanted to start paying in israeli shekels, and at the same time start a family subscription with my family. When i started the pro...

  • Visitor
  • Hello spotify community! Spotify recently opened their services in israel. Before that i had an australian account but i wanted to start paying in israeli shekels, and at the same time start a family...
  • Maxim
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution LOS USUARIOS DE MI PLAN FAMILIAR HAN SIDO ELIMINADOS AUTOMATICAMENTE Y NO PUEDEN REINGRESAR AL OLAN

Buenas noches, hace un mes que contraté el servicio de plan familiar premium, no hubo ningún problema hasta el día de hoy, los miembros de mi plan no pueden ingresar por alguna extraña razon les sale el mensaje "no es posible sumarte a este plan fami...

  • Newbie
  • Buenas noches, hace un mes que contraté el servicio de plan familiar premium, no hubo ningún problema hasta el día de hoy, los miembros de mi plan no pueden ingresar por alguna extraña razon les sale...
  • Alfredo
  • Roadie
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution No funciona plan familiar

El titular del plan familiar me envía la invitación para ser parte del plan premium y no se me acepta, alguien sabe por qué?

  • Newbie
  • El titular del plan familiar me envía la invitación para ser parte del plan premium y no se me acepta, alguien sabe por qué?
  • Alfredo
  • Roadie
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution Eliminan a los usuarios de mi plan familiar premium aún cuando vivimos en la misma caa.

Hola, buenas noches. Para mí es una pena el tener que presentar una queja y un problema como éste, yo y mi familia contamos con el plan familiar premium pero lo que sucede es que al cumplir el mes, Spotify nos envía un correo electrónico pidiendo que...

  • Newbie
  • Hola, buenas noches. Para mí es una pena el tener que presentar una queja y un problema como éste, yo y mi familia contamos con el plan familiar premium pero lo que sucede es que al cumplir el mes, S...
  • Alfredo
  • Roadie
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution Invitation to Spotify Premium

I sent an invitation to join Premium to my son, he accepted and logged into his account. The account is still showing as free and not part of our Premium family plan. What am I doing wrong?

  • Newbie
  • I sent an invitation to join Premium to my son, he accepted and logged into his account. The account is still showing as free and not part of our Premium family plan. What am I doing wrong?
  • Alfredo
  • Roadie
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution Permiun

Öğrenci için premium satın aldım e posta geldi onayladım ama kullanamıyorum tekrar almamı istiyor

  • Newbie
  • Öğrenci için premium satın aldım e posta geldi onayladım ama kullanamıyorum tekrar almamı istiyor   
  • Alfredo
  • Roadie
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution Débité sans être bonné

Bonjour,Hier j'ai voulu essayer Spotify Premium. Étant étudiant en 1ère année de BTS, je me suis tourné vers le tarif étudiant. Seulement, ce n'est qu'APRÈS avoir entré mes coordonnées bancaires que je me rend compte avec stupeur que les lycées ne fi...

  • Newbie
  • Bonjour, Hier j'ai voulu essayer Spotify Premium. Étant étudiant en 1ère année de BTS, je me suis tourné vers le tarif étudiant. Seulement, ce n'est qu'APRÈS avoir entré mes coordonnées bancaires qu...
  • Alfredo
  • Roadie
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Superuser Contribution Abonnement étudiant

Bonjour, Mon statut étudiant a été accepté néanmoins l'abonnement n'est toujours pas fonctionnel et lorsque je souhaite effectuer de nouveau la manip cela m'indique que je bénéficie déjà de l'offre. Pouvez-vous me guider face à ce petit problème ? Bo...

  • Newbie
  • Bonjour,  Mon statut étudiant a été accepté néanmoins l'abonnement n'est toujours pas fonctionnel et lorsque je souhaite effectuer de nouveau la manip cela m'indique que je bénéficie déj...
  • Alfredo
  • Roadie
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution It does not confirm the invitation

My father send me invitation but when I filld the form It does not confirm the invitation

  • Newbie
  • My father send me invitation but when I filld the form It does not confirm the invitation
  • Alfredo
  • Roadie
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with premium family

I need help, two people from my family plan are often unlinked, we created another account for them and after a few days again the same problem happens, could anyone help me?

  • Newbie
  • I need help, two people from my family plan are often unlinked, we created another account for them and after a few days again the same problem happens, could anyone help me?
  • Alfredo
  • Roadie
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution Arrêt de mon compte spotify family

Bonjour, j'ai un compte spotify famille, il s’est interrompu alors que je n’ai rien demandé et que je n’ai jamais eu de problème de paiement. Que dois je faire pour que mon abonnement se réactive tel qu'il était? Merci de m'informer de la raison de c...

  • Newbie
  • Bonjour, j'ai un compte spotify famille,  il s’est interrompu alors que je n’ai rien demandé et que je n’ai jamais eu de problème de paiement. Que dois je faire pour que mon abonnement se réacti...
  • Alfredo
  • Roadie
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with premium family

Hello, I’m having problems to add my sister in the family plan. She received an email where Spotify was not able to verify the address and now I can’t add her again. We live at the same house so I don’t know what this happened. What do I have to do? ...

  • Newbie
  • Hello, I’m having problems to add my sister in the family plan. She received an email where Spotify was not able to verify the address and now I can’t add her again. We live at the same house so I d...
  • Alfredo
  • Roadie
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Türkiye Öğrenci İndirimi Sorunu

Öğrenci indiriminden yararlanmak için formu doldurup kart bilgilerini girdim ama karşıma çıkan sayfada sadece üniversite öğrencilerinin olduğu bi kampanya olduğunu gördüm.Kartımdan bana doğrulama gelmeden para çekildi ve iptal edemediğim için çekilme...

  • Casual Listener
  • Öğrenci indiriminden yararlanmak için formu doldurup kart bilgilerini girdim ama karşıma çıkan sayfada sadece üniversite öğrencilerinin olduğu bi kampanya olduğunu gördüm.Kartımdan bana doğrulama gel...
  • ulothrix
  • Newbie
  • 262 Views
  • 3 replies
  • 0 likes
  • Student
  • 262 Views
  • 3 replies
  • 0 likes

Errore pagina per attivare Spotify Family.

Voglio attivare Spotify Family. Link alla pagina per attivare Spotify Premium mi dice la che la pagina non è piu disponibile. Come fare?

  • Visitor
  • Voglio attivare Spotify Family.  Link alla pagina per attivare Spotify Premium mi dice la che la pagina non è piu disponibile. Come fare?  
  • user-removed
  • Not applicable
  • 300 Views
  • 2 replies
  • 0 likes
  • 300 Views
  • 2 replies
  • 0 likes

Superuser Contribution Rogers no longer offering Spotify

How do I start my account? As of June 4th Rogers no longer offers Spotify? How do I transfer my account now? I have the family plan, with three lines I just don’t want my service interrupted when they stop the offer. Please help,

  • Newbie
  • How do I start my account? As of June 4th Rogers no longer offers Spotify? How do I transfer my account now? I have the family plan, with three lines I just don’t want my service interrupted when t...
  • Wortsy
  • Newbie
  • 2049 Views
  • 2 replies
  • 0 likes
  • 2049 Views
  • 2 replies
  • 0 likes

Removed from Spotify family

Some days ago i received an email asking me to confirm my address for the Spotify family plan. I did it and website said everything was ok. Today i received another email saying that my address could not be confirmed, and my Spotify plan was changed ...

  • Visitor
  • Some days ago i received an email asking me to confirm my address for the Spotify family plan. I did it and website said everything was ok. Today i received another email saying that my address c...
  • HelaCool
  • Newbie
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution Conocer los datos que Spotify almacena de mí.

Hola, deseo conocer la dirección registrada en mi plan familiar, soy el titular, siempre leo que no es posible visualizar pero en el manejo y tratamiento de la información Spotify está obligado a informar que tipo de datos tienen de mi, agradezco su ...

  • Casual Listener
  • Hola, deseo conocer la dirección registrada en mi plan familiar, soy el titular, siempre leo que no es posible visualizar pero en el manejo y tratamiento de la información Spotify está obligado a inf...
  • SergioDavid
  • Roadie
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can not get into a Premium Family Plan

Every time I try to register to join the plan, this message appears: You can not join this Premium Family Plan!

  • Newbie
  • Every time I try to register to join the plan, this message appears: You can not join this Premium Family Plan!
  • SergioDavid
  • Roadie
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Türkiye Öğrenci İndirimi Sorunu

Merhaba! Bugün(07.05.2018)Öğrenci Üyeliğinize kayıt oldum, hesabımdan -6.99 tl çekilmesi gerekirken -7.28tl çekildi . Buna rağmen hâlâ üyelik olarak Spotify Free gözüküyor. Üyelik kabul edildi mi? Edilmediyse hesabımdan neden para çekildi? Umarım ger...

  • Newbie
  • Merhaba! Bugün(07.05.2018)Öğrenci Üyeliğinize kayıt oldum, hesabımdan -6.99 tl çekilmesi gerekirken -7.28tl çekildi . Buna rağmen hâlâ üyelik olarak Spotify Free gözüküyor. Üyelik kabul edildi mi? Ed...
  • SergioDavid
  • Roadie
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Superuser Contribution ı dont have premium but ı can use spotfy like premium just ı cant pass the promos

ı dont have premium but ı can use spotfy like premium just ı cant pass the promos but ın my telephone ı have just 4 due to pass songs

  • Newbie
  • ı dont have premium but ı can use spotfy like premium just ı cant pass the promos but ın my telephone ı have just 4  due to pass songs
  • SergioDavid
  • Roadie
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes